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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
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I bought a Darius Leonard Colts Jersey the other day and upon receiving noticed the jersey was extremely big. I Decided to start the return process and was disgusted when I saw the results something I had paid $77.59 for I was being offered $60.00. First they charge you $9.99 to ship it back which is $4 more then what it cost to get ship. But thats not what makes me mad, what happened to my other $7.59? I guess they think that can be pocketed? Nope I'll be sending back, they can have there $9.99 but I will be getting my $67.59 otherwise its just getting disputed. AVOID them at all costs.
Package never arrived. FedEx said they "attempted" a delivery which they never did. I contacted the company as they are the only ones who can put a change on the shipment to pick it up from a fedex store. They wouldn't do it and said that since I "refused" it, they would process a return when they received it back and that I would have to reorder in 10 days. That will never ever happen. I caution anyone not to order from this site. I have had great experience with Fanatics.com. I doubt I will ever even get my money refunded and will be filing a claim with the BBB.
Hello Stephanie, thank you for your feedback! I am very sorry that the package was not received. Our number one concern is customer satisfaction. Upon review, the package was shipped out standard ground shipping by FedEx Smartpost 3-7 business days. Unfortunately, our company has only a contract to attempt to deliver the package and if the attempt is unsuccessful the package is to be returned to sender. It can take up to 10 business days for us to receive and process the return. When the return is received you will get a confirmation email. Once again. I apologize for any frustration this may have caused you. Sincerely, Julian
I found a jersey that said it was 25% off with a code. I click on the jersey and it, again, says the jersey is 25% off with a code. So, I add to cart and go to checkout. I enter the code it says and it doesn't apply. I called customer service and I'm told it doesn't apply to that jersey because there is limited supply. After several minutes of going in circles, I ask for a supervisor. No supervisors available. The agent tells me that he'll give me free shipping if I pay full price. The item already qualified for free shipping! Or, so they said. I may be crazy, but if you advertise a certain price or discount, you honor that price or discount. I see why they have 1½ stars.
Hello Nico, thank you for your feedback! We are very sorry you were unable to apply the discount to the item. Please reach out to us here via private message and provide your email address and we would be happy to work with you to see what we can do to for you. Thank you again, we hope to hear from you soon! Sincerely, Julian
I placed an order with the NFL shop and they automatically signed me up for expedited shipping which cost close to 15$. Then nobody answered my messages in the live chat and the order was shipped without me being able to change it. THEN the tracking noted 5 days before my order would arrive which is much longer than expedited shipping was said to take. So I was automatically charged for a service I didn't want and then didn't even get. When I did reach a person, I was told it was too late to get a refund for the shipping and was given only 10% off my next purchase... which I won't be using as I won't be ordering from them again.
Hello Laura, thank you for your feedback! I am very sorry about the shipping method. Our number one concern is customer satisfaction. At the final stage of check out, there is an option to change the shipping method to when you will need the package. I have refunded you the difference for the expedited shipping and the ground standard back to the method of payment used to make this purchase. The package was shipped with 2 business days delivery. The tracking has been updated to indicate it should arrive by 1125/2020. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
There customer service is alful and could care less if you get your order. I called Four times and was put on hold each time and the never came back. Hung up each time
Good Afternoon, Lowell. We will be happy to look into this. Please send us a private message. Thank you, Maribell
My first order with NFL shop was for face masks. I ordered them in March 2020 and they did not arrive until July. Pretty pathetic especially because there was no indication during my order process that there would be any significant delay of any kind. Once I finished paying, I received an email a few days later of the estimated delivery date in July. Ridiculous. I tried them again, and unfortunately, awful again. This time they estimated my delivery date to be November 11th. As November 11th approached I received an email stating that bc of Covid 19, my delivery would not arrive until November 17th. Yesterday I received another email stating that they would not send my order until December 10th and if I still wanted it I would need to log on and request it again or I would receive a refund for my purchase. How does anyone stay in business being so terrible? I highly recommend shopping elsewhere. This is my final nfl shop purchase ever. Infuriating.
Hello Walter, thank you for your feedback! I am very sorry about the delays of the item that you purchased. Our number one concern is customer satisfaction. Our company relies on our vendors to produce the products that we provide to our customers. Unfortunately, due to the pandemic it is hard working a full compacity with the safety regulations. As these dates come and go, our warehouse reaches out for updates on the progress of the orders arrival. They try to keep our customers as informed of delivery dates. I hope that it won't be much longer now. If those items are received earlier than expected, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a jersey on 11/5/20 and was given a delivery date of 11/19/20 - yes, a ridiculously long time, but it is for my son's birthday so I went with it. Went to track the package yesterday, 11/17, just to make sure it was on its way, and it hadn't even made it to the FedEx facility! Chatted with rep online and they returned that jersey and sent another one out and told me that it has a, "Promise Delivery Date of Thursday, November 19,2020." So, logged on this morning to check the tracking of the new package and low and behold it has not been sent to the FedEx facility and now I have an 11/25/20 expected delivery date! Called customer service to find out what can be done and I get 2 choices: Refund and no jersey or wait for it to be delivered and now date is between 11/25 and 12/01. Can't talk to anyone else - Can't contact the warehouse - no supervisor, NOTHING! BUYER BEWARE. Be prepared to WAIT for anything you order from them. Oh and the COVID excuse for not shipping is really getting OLD!
Hello Kelly, thank you for your feedback! I am very sorry that the package haven't arrived in time for the birthday. Our number one concern is customer satisfaction. Upon review, although the representative offered to reship the package they should've expedited the shipping if knowingly that this was for a special event. Unfortunately, the package has already been package to ship out to you. Please allow 24-72 hours for the tracking information to be updated, as it may arrive sooner than the expected date. I have refunded you back your shipping to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. For your inconvenience, I have emailed a discount code to use towards your future purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Fedex tracking for all 3 packages says delivered with a timestamp. I live in a luxury high rise that does not lose packages and it was clearly not delivered. On nfl website it says shipped. Talk to customer service and they gave a $40 refund... out of $520... wtf? This company needs to be sued and shut down by the BBB. Absolutely disgusting and incompetent company, always losing packages
Hello Jessica, thank you for your feedback! I am very sorry that you haven received your packages. Our number one concern is customer satisfaction. Upon review, the packages were returned to our warehouse as undeliverable on 11/6/2020 to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Paid 23.99+tax for a hat that was too big so returned it after reading "free returns" on the website. A couple days later I was refunded only 15.50 and was told that even though shipping is free on returns they charge 9.99 for a "return label". They must think their customers are pretty stupid advertising free returns and then deducting 10 bucks behind their backs. Needless to say I was refunded only about 60% of the purchase price and will be buying my NFL merchandise elsewhere in the future!
Hello Seth. We do not offer free returns and we apologize that you were told that. We offer and advertise "hassle free returns", not free returns. We do charge a return fee of $9.99 if you want to use our pre-paid return label but you are not required to use our label and can return items on your own. As a courtesy, this time only, we have issued a refund for the return fees deducted from your refund when you used out pre-paid return label to return your item. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
I wanted to purchase an item that was 13.99. They wanted to charge 14.99 for shipping. No thanks I'll look elsewhere.
Hello Margaret. We apologize for any inconvenience regarding the order you placed. Please be advised that we do offer less expensive shipping methods on our website. It appears that you selected the 2 Business Day expedited shipping on this order though, and that is why you were charged so much. We see you have cancelled this order so please let us know if you should need any further assistance. Sincerely, Karmen
Your money will be taken. You will not receive the product and if you will it will not be in a timely fashion. No phone line can reach these horrible business people. And the online agents have 0 to limited capability nor the mental capacity to perform their jobs. Either your refund or your product will be help ransomed... as per my picture. F nfl shop for their sub par crappy business model and low hanging fruit expectations
Ordered 3 Ravens masks. $25 to get to me. Mask look great and feel great but they are not large enough. They are only 5" high and when you talk they either come off your nose or up off your chin. You have to constantly adjust them. They are returnable but not after you open the package. How are you supposed to know how they fit otherwise?
Good Morning, Mark. We are truly sorry for your experience. Due to the pandemic, we are not able to accept these items back for a refund. This information can be located in the items description. As a courtesy, we have refunded half of the items total. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. Sincerely, Maribell
One Order FOUR charges on my credit card! Website also said spend $59 get free two day shipping. Charged me 4.99 and 7 day shipping. No customer service other than Chat that doesn't respond. All very shady. I used them in past no issues. Something has changed
Good Morning, Kim. Upon review of the order, we can confirm only one charge was made to this form of payment. The shipping was charged due to the method selected. The free shipping promotion is only for our standard 3-7 business day shipping. At this time, we can confirm the shipping charges have been refunded. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. We are truly sorry for any inconvenience caused. Sincerely, Maribell
Bought a custom jersey for my son's birthday in July. After 3 washes, which were done by the manufacturer's guidelines, the jersey numbers began to peel and the jersey shrunk. Had the exact same issue with 4 other t-shirts. They peel and shrink. Stay away from this company's products. After being on the chat for over 30 minutes, they asked me send back the shirts and then they will determine if they can refund, that is the only reason they get 1 star. The customer service rep was good.
I recieved a Nike t shirt (first mistake) from this online merchant. Nike Essential Legend Performance T-Shirt along with other shirts of the same size. All fit well except this one, too tight. Would have been ok but the rubber iron on logo was put too high on chest near the crew neck collar. The tight fit causes perspiration and discomfort. It also looks pretty goofy and knock off like. In order to return this $40 dollar product there is a 25% return free or $9.99. Crap product crap return policy. Their site doesn't even have a way to rate the product or appeal the additional charge.
Thank you so much for reaching out to us Sam H. We truly apologize for the frustration behind this issue. We ask that you PM us for further assistance on your order.
Sincerely,
Amethyst
I would have Never ordered from this site if I knew it would take this long to ship. I still have not received my one item. I ordered on 10/4/20 and delivery date said December 4th. But now it says November 24th But still this is over a Month for one face mask! I have been ordering online with other stores and have not waited this long. It's ridiculous that NFL has such poor service when they have so much money.
Good Morning, Cindy. Upon review of the order, we can confirm the item purchased is a special event item that has a scheduled ship date upon purchase. This information can be found in the items description, check out and the order confirmation. If you are no longer interested in the item, please send us a message. We apologize for any inconvenience caused. Sincerely, Maribell
I ordered an item from the NFL Canada shop, and it became delayed during the distribution process. I reached out to their online customer service team and the person I spoke to said she would make a note on my file that I could return the item for free since it was delayed. It finally came so I tried to initiate the return. Ended up speaking to a supervisor on their online chat (since they did not have a North American 1-800 number, it was US only) and she told me that the agent I spoke to before made an error and there was nothing she could do about it. She couldn't print me a return label since I'd be mailing it from Canada, which is fair, but I didn't understand why she couldn't have offered to refund me for the cost to ship it to them. She really did not care to help me at all and now I am going to be out the insured shipping cost to mail it back to them.
Good Morning, Claire. We are truly sorry for any inconvenience caused. We would like to discuss this issue with you further. Please send us a message so we can provide assistance. We look forward to hearing from you. Sincerely, Maribell
DO NOT BUY!
They lost my package, i was never notified, they have a terrible customer service, nobody helps me, they give me no solutions, terrible service.
And i agree with the other comment that i would give them a negative review if possible
UPDATE!
I talked to Andrea Procter from Las Vegas, she's amazing she gave me so many solutions, she is amazing and gives a great customer service, i feel so much better even though my package has not arrived
Hello Ana, thank you for your feedback! I am very happy that Andrea was able to turn this situation around for you. I am sorry that you still have not received your package. Per the tracking it appears that the package was delivered on 101/8/2020. If this is not the case, I ask if you can private message me with further information. Also if this was a good outcome, I hope the rating will reflect your review. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered throwback product crap material after first wash logo came un done and they wont back there products..
Hello Daniel, thank you for your feedback! We are very sorry you received the wrong item. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a Brady Super Bowl LI shirt. Instead i received three pair of socks... the only plus was the fast delivery time.
Hello DIrk, thank you for your feedback! We are very sorry you received the wrong item. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. I have waived the return shipping charge. You can print out a label and attach it to the package. The package can be dropped off at any local post office or FedEx store. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian