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From the business
We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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Wish I'd seen previous reviews before I bought from this shop. Ordered a medium SF hoodie from the EUROPEAN NFL shop to be shipped to a EUROPEAN address. Was sent an Asian medium which is actually small in European size so it's tiny and doesn't fit. I would have said that this could be a once off but the same thing happened a few weeks ago when I ordered a t-shirt from the NBA shop so they're obviously the same company. Worse than that there was a horrible smell off it. The material and quality is absolutely shocking for the price they charge. Went to print a return label on the website and when I entered my order details it kept saying it wasn't recognised. Will send an email to customer service but god knows when I'll get a reply. Please do not waste your money on their horrible products.
Because of covid-19 i order face my team face mask on 5-22-2020 and after placing order had pay $4.99 for shipping and after that it tell me i will not get my order until 7-20-2020 by than it will not do me any good if i knew before hand about cost of shipping and how long it would be i would have never order from them if i want to wait for ever i would have order from wish and the shipping would have been free i never order any thing from this company again they charge u a lot for stuff that they order from over seas for nothing they was fast to charge my card i do not know why the nfl league let this company represent them
Hello Chris, thank you for your feedback! I am very sorry about time frame in which you would receive this item. Our number one concern is customer satisfaction. Upon review of your order, it was placed on our site that this item will ship on or before 7/9/2020. Once the label has been created, you will receive a shipping confirmation. If you no longer wish to keep this order, please private message us your request. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered 3 things in hopes they would be here by Father's Day in May 13th. My bags arrived, and the first initial email said one would arrive by May 27th the other said July 9th! The knife set says pending, and the masks what the hell!? 2 months for some freaking masks!? I want answers on my shipment.
Elysha was a pleasure to work with. I ordered a Barry Sanders autographed helmet for my sons birthday. When it arrived, I was not happy with the quality as the stickers on the helmet were creased and put on improperly. I informed Elysian I needed a replacement in time for my sons birthday and she went above and beyond to make sure I received the replacement in time.
Order a product on 4/26/2020
Order Number: 365-1402-5928
Order Date: 04/26/2020
Order has not shipped and going onto the website is will be 6/11/2020 before it will be shipped. This should have been called out? Terrible customer service. The BOT will not put you through a human person. I would not recommend anyone buying from this site... I order something from a competitors website and the product is already on it way... One of the worst sites to order and receive product... I cannot think of one positive thing regarding a pleasant experience dealing with this site... Buyer Beware! #NFLSHOP
Hello Steven, thank you for your feedback! I am very sorry that you were unable to reach an agent when you called. Our number one concern is customer satisfaction.The item that was purchased was a pre-sell product which will be sent to our fulfillment center from the vendor. On our site it mentions that the item will ship on or before 6/11/2020. Once the label has been created, you will receive a shipping confirmation email. If you no longer wish to keep the item and like to have it cancelled, please respond back in the private message. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a custom jersey, it got a confirmation then i went on the site and there were no orders. I did everything to contact Someone and I had to jump through hoops online to find out the order was canceled. I did not cancel my order but I got no update or answer as to why my order was canceled.
Hello Cameron, thank you for reaching out. We truly apologize that you did not receive email notification of the cancelled item. For the inconvenience, we have issued a discount code that can be used towards a future purchase. We hope to have the opportunity to serve you again soon. Thanks, Chastity
One I received a Dwayne haskins jersey when I ordered a AP jeresy. Two, the quality is trash. Plastic numbers and logos. WHY IS NOTHING STITCHED ON?!? I realize it may be because of the reebok to nike switch but real jerseys should be stitched. I ordered a Joddan Reed Jersey a few years back from aliexpress a chinese bootleg site and its WAY more authentic in material, stitched, cut, etc... just curious is it because of the switch to nike?
We apologize for any inconveneince regarding receiving the wrong item. We have sent you a pre-paid return label via email and issued a replacement for the Adrian Peterson Jersey. As it shows on our website in the description of the jersey, the name and numbers are screen printed on. It could be due to being Nike and not another brand. Sincerely, Karmen
Been waiting on my Kansas City Chiefs rug to arrive for two weeks now after paying for 2 to 3 day shipping. Check my bank account the next day from ordering and they received the full payment. But here two weeks later my tracking code is still saying processing.
Ordered a KC Chiefs Pro Line Super Bowl Champions Luxe Foil T-Shirt in XL for my brother. He wears a L or XL usually, this thing is smaller than the the kids L that my nephew wears, and the material is so thin you can see through it. I ordered another shirt in the same size and they're totally different sizes, like for father and child, even though they both say XL. I almost want to try to order another size but its so off from the listed size, I feel like its not worth wasting another $10 return fee. Don't waste your time or money on this junk!
Hey John! We are so sorry to hear about your experience and would love the opportunity to assist you. Would you please send us a direct message?
This was my very first purchase with this company and my very LAST! After 1 month, I finally received my product in the mail. I took it out of the package and out comes a folded, wrinkled, jersey with the packing paper stuck to the ink on the sleeves! When I removed all the packing material, the ink came off of the jersey with it! I was disgusted because it costs me $50. Additionally, there was no order #, no email contact, no customer service phone number, and the website didn't list a return method. Sincerely disappointed!
Hello Sarah, we are truly sorry for the discrepancy with your merchandise and not being accessible for assistance. We want to assist you further whether it is a return or a replacement. Please reach back out to us privately, with all of your order details and we can assist you further. We look forward to your follow up. Sincerely, Deannaa.
Dont believe what they say. Order from fanatics you won't be disappointed. Said I got package and I didnt
Hello Barbara, we apologize deeply the package was not received post-confirmation. Upon review of the parcel for replacement, we ran across the inventory count. The item is out of stock, in doing so we have released the funds back to the original form of payment. Please allow 2 to 7 business days for the credit to post. We would love to assist if you have any more questions. You can reach out to us privately and we would be happy to assist. Sincerely, Deannaa.
Ordered a Travis Kelce Super Bowl Jersey at the beginning of February. Received it yesterday finally and the logo on the right sleeve was melted together, red ink/dye stains on the back and the collar in the back was burned almost flat. Logos, lettering and numbers are what you would expect from a mall T-shirt store back in the 80's. Over 100 dollars for a jersey that isn't anywhere close to the quality of even a high schooler l team jersey.
Never again. Worst shipping and product I've ever seen.
Hello Toney, thank you for your feedback! I am very sorry that the item was received damaged. Our number one concern is customer satisfaction. Unfortunately, the item is considered to be a special event item and is currently sold out. Once the items are completely sold out they will not be restocked on our site. I have waived and emailed you a return label to send the item back for a refund. You can print out the label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. If you have any further question, please private message me for assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
This shop had shipped my order internationally without tracking. Though it's said about tracking option on their site, but while making an order it was impossible to know that it will be sent without tracking.
Knowing how slow the post service works in my country, I just waited for my parcel.
Now, after chatting with their assistant, I am absolutely disappointed, because they can't make a request to find the parcel. And they can't resend these items, and they even can't return money! They can nothing after 90 days, and I asked for help few days later :( And it was said that I should find this information somewhere at their site.
Now I received no help and lost my money. There were lots of apologies instead - nice :(
Hello Anna, We are sincerely sorry for your experience. We have reviewed your order although it is outside of the return processing timeframe. We have issued a refund for the order. Please allow 2-7 business days for the refund to reflect.
Sincerely Deidre
Just want to give feedback on return policy. Charging 9.99 as a return fee is a scam, and so will be the last time I ever order anything from this site.
Hello A. J. We apologize for any inconvenience regarding our Return Policy. We charge the return fee for using our pre-paid return label. However, you are not required to use our pre-paid return label and you can return items yourself using the return method you choose. You will only need to contact us for the correct return address as we have several warehouses. As a one-time only courtesy we have waived the return fees on this order for you. Please visit the Help Desk on our website to download and print out the pre-paid return label. Please be advised that the return fees have been waived on our end but will still show on the return label as we do not have a way to remove that information. The return label is pre-paid. You will not be charged to use it and we will not deduct the return fee from your refund. Sincerely, Karmen
$55.00 for a very flimsy, very cheap, wrinkled up 1/4 zip pullover Jacket (HA!) Plastic iron on logos that will crack and peel after a couple of wash and dry cycles. This worthless excuse for a jacket is not worth $15 let alone the $55 I paid. What a SCAM!
Hello Jeff, thank you for your feedback! I am very sorry that you were unsatisfied with your purchase. Our number one concern is customer satisfaction. I have waived the return label fee. You can print out the label on our site and attach it to the package. The package can be dropped off at any local post office or FedEx Store. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Men's Kansas City Chiefs NFL Pro Line by Fanatics Branded Red Super Bowl LIV Champions Replay Polo
This is absolutely the worst quality polo shirt I've ever purchased. The NFL Shop site says the shirt has embroidered graphics. This is absolutely false. They are screen printed and look like they will wash away after a couple washings. The material is so flimsy you can practically see through it.
We apologize for any inconvenience regarding your order. Please provide your full order number for further assistance. Sincerely, Karmen
I will never order from NFL Shop again. The clothes that they sell is of poor quality and not as advertised. To make matters worse it took 12 days for my ordrer to arrive only to have to pay for the return shipping. Never Again! You've been warned!
Hello Jamie, thank you for your feedback! I am very sorry about the new return policy. Our number one concern is customer satisfaction. Upon review of your order, the return fee has been waived. You can print out the return label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Order a Bills hoodie n the logo came of and so did the name n number on the back. Never order from them they wont refund u use excuse.
Hello Cheryl. We are very sorry for any inconvenience regarding the item you purchased. If you could provide the order number we will be more than happy to assist you further. Sincerely, Karmen
This is the first time I used nflshop.com. The reason I did overnight, is I wanted it the next day. Not 10 days later! But just called them to get reimbursed for that charge. I then say why do you even have that option. I asked about the free shipping on orders over $29. They said they would not honor that, and I would be receiving the same things the same time as overnight charges. 2 weeks later. Can't believe this company is affiliated with NFL!
Hello Nathan, thank you for your feedback! I am very sorry about the shipping. Our number one concern is customer satisfaction. Some of the items were special event items which took time to produce. A couple of items were supposed to ship on or before 1/28/2020. Those items came in prior to the date and was shipped out next business day. Please let me know if there is anything further we can assist you with by sending us a private message. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Still haven't received package I womt be ordering from this again I've been waiting nearly a month and it's my first nfl jersey as well I have my order number and reference number and yet when I track it still says in last Vegas
Hi Lisa! We have reached out to you in private message. If you could please respond to us as soon as possible so we can have this matter investigated further. We are truly sorry for the issues you have experienced with your order and look forward to hearing back from you. Sincerely, Tina
Haven't received my item orders it 2 weeks ago and yet no update on the order tracking and yet nobody has emailed me back behond annoyed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carlene, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. Unfortunately, the order you provided is showing that it is currently in a picking status and has not shipped. If there is another order number you can provide me, you can send it to Customerfirst@nflshop.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.