NFL ShopReviews 950

I purchased a woman's Green Bay Packers tee. It arrived and didn't fit. I had to pay shipping it back. Then I never got a refund. I called NFLshop MANY times and they always gave me an excuse of why I haven't been refunded. So they got the payment, the shirt back and I had to pay shipping BOTH ways. HORRIBLE company!

I ordered A shirt after this years superbowl which was 2 months ago. Im still waiting. My last time ordering from them. Customer service sucks!

My daughter ordered a Green Bay Packers Hoodie size Medium for Christmas. It was the present wanted most. It was too small ( so I gave it to her). She frantically searched for a Large for me and there were none left in stock. She was told to watch as Christmas returns would probably be coming in and probably a Large would turn up. They told her they couldn't notify her of it being restocked, but just keep looking. Around March 19th 2022 I checked, and HALLELUJAH a Large Green Bay Hoodie, the exact one she ordered and I loved was restocked. I was so EXCITED! I promptly placed my order. On 3/26/22 I received the package and opened it up quickly, to find a NEW ORLEANS SAINTS hoodie! I was soooo upset. There was no one to call. I had to go on chat. I was told to send it back and they would send me the Green Bay Hoodie. The customer service came back on and said they had no Green Bay Hoodies ( the kind I loved). They apologized. The person eventually told me to keep the Black New ORLEANS SAINTS hoodie and I would receive my money back too and a 30% coupon for my next purchase. No promises that my preferred Green Bay Hoodie would ever be in stock again in Size Large. I chatted with two other reps and they said the same thing. The reps were all nice, but I am so still so disappointed. I asked if the NFL Shop could notify me when one came in and said they weren't able to do this. So I will keep hunting and pecking. Again so disappointed...

If I could give 0 stars I would... I ordered a jersey for my husband's birthday and it was the wrong size and was definitely not authentic as advertised! They do not offer refunds, for well any reason. I will take accountability I should have done my research! Do not buy fromm this "company"

Ordered a shirt weeks prior to superbowl,
Its now been 4 weeks since, still no arrival and expected delivery date was 18 days ago.
Tried to make a complaint, got a bot answering online who just keeps stating, expected 18 days ago,
Other option is send a letter, or call them...
On hold for 2 hrs (on international call costs) no answer, dont really give you any option.

NFL shop are complete liars about jersey Assurance. How are you gonna say you have 90 days to return a jersey when a player doesn't get traded until March?

Antonio provided me with excellent customer service!
He acknowledged the human error at NFLShop.com and politely provided a solution to the authenticity verification problem.

I bought 2 products and only one arrived. I paid 88 euros and I'm angry. Customer service is absent. Real thieves. Never again with these scammers

My wife ordered me a Seahawks onesie for my birthday my birthday is in December it is now February unacceptable! She has called the number she was given wasn't even a REAL NUMBER! If I could report this shop for theft I definitely would. People are struggling and for you guys to just take peoples money no explanation and no merchandise is disgusting! Never will I recommend or shop worth you agai! EVER!

I ordered 2 personalized bills shirts with number and name on the back and a onesie for my lil dude for the playoffs. They showed up 2 weeks late (but not the onesie) so never got to wear them. Also the printing was terrible. Looks like a toddler made them in the darkest room they could find to ensure they didn't notice how terrible it is. Cracked/faded lettering and im pretty sure the outline on the bills logo is red and not pink, this is due to the poor quality of printing. My lil dudes onesie looks better than the customized shirt! Look at the difference. Over 135$ spent for complete garbage. You would think it being an NFL product you would guarantee quality fabrics and logos but NO you get a big ol piece of poopie. Take some of that money from the over-priced tickets you sell for games and apply it to your products your selling. Never again.

Bought an AFC championship shirt. Paper thin material and way too big. Return order item using the web page, was surprised to see that there was a $9.99 fee for me to use the return label it generated. Pretty sure I could have mailed it back for substantially less.

Every single year I order apparel for the superbowl as soon as the NFC/AFC championships conclude. I have learned after several years of my items not arriving until after the superbowl, that I need to pay for expedited shipping regardless of the fact that I don't need them for 2 weeks. So I put in my order this year, chose next day air (at a cost of $25) and clicked submit. I get an error stating that one of my items is no longer available, but the rest of the order was processed. WHAT? Why would you not prompt me again to submit, giving me the option to choose a different item? TERRIBLE customer experience. I sent an email and got no reply.

I placed an order online received a confirmation and shipping date. I received half of my order after about a week or so and had a shipping date for the rest of my order. Today 3 weeks later I received an email saying my items were cancelled and a refund was issued. I called customer service to inquire about the order and was advised the items were oversold and the warehouse was unable to complete the order. I was advised there was no restock information available and I could not purchase the shirt from Fanatics as they share the same inventory. I was offered a 25% off coupon in the cancellation email I received but was advised it would expire so use is soon. So I'm supposed to rush back to the site to spend more money and there is no guarantee this issue won't happen again. This is super annoying and I probably won't order from them again. Buyer Beware!

49ers women's tights. $40 for the poorest quality of pants I have ever held in my hands. Super thin and are short capris not pants like in picture. Barely there "elastic" band at the waist. Getting a refund and sending them back immediately. What a disappointment.

My father and I tried 3 cards each and about 10mins after we order it gives us a generic cancellation message. No other site has given me this error. Not sure what they are trying to validate. Happens when I use paypal too which they shouldn't have to validate a damn thing since Paypal already did it.

I received this Set of Bears glasses and they are terrible. They put on decals that came off when the glasses were washed. Terrible quality and these sets are offered for each NFL team.

So disappointed in this website. I ordered a Raiders long sleeve & beanie deal they had going & was so excited to be able to wear my new Raiders gear. My package showed up fairly quick & as I opened it, I saw red! Literally, they sent me a 49ers long sleeve! No beanie just a shirt. You have got to be kidding me right? So I reached out to the live customer service chat & they tell me "sorry about the mixup & the item you ordered is out of stock, If you would like a refund please send back the shirt". I was like what about what I ordered? I want a Raiders long sleeve & a beanie? Again was told "no that's out of stock". I ask if they had anything similar to what I purchased & again was told "no" but they could offer me 30% off next time I ordered. So now I have to deal with returning the shirt on my time & then they will refund me once they get it back. Terrible way to treat a customer. I did nothing wrong in this situation but it's still falls back on me to return it & then wait to be refund & I hate having to deal with mailing anything. I would of accepted a replacement of what I ordered, but no that's not a option. All they kept telling me was I need to return the shirt for a refund. Could not care less about the inconvenience it causes me. Be very careful ordering anything from this site you might get something else, then be told your only option is to return it yourself & get your money back, when they receive it. Amazon does a better job a keeping customers happy. They always send out a similar item at their expense. Not NFLshop.com

I spoke with a wonderful women named Cristin regarding my order. Best customer service ever! Answered every question I had thoroughly, very easy to talk to, went above and beyond to help and make me feel like a valued customer! She even updated me on shipping from another order! This women is amazing! Thank you so much Cristin