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Washington
1 review
1 helpful vote
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I ordered a jersey for my son xmas present, being told that it would arrive before xmas. I then find out through tracking it wont get here until the day after. Call them to find out what happen and I just got a im sorry excuse. I wont ever do business with these ppl again. They had 2 weeks advance to deliver. Pathetic.

Date of experience: December 22, 2013
New York
12 reviews
38 helpful votes
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NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count.

I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Date of experience: September 11, 2011
California
1 review
4 helpful votes
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Respect the flag
October 11, 2017

I watch the NFL to see football not a bunch of people expressing their political views. If you can't stand for the anthem I'll go play golf. I won't be watching any commericals and for sure not buying any gear at Christmas.

Date of experience: October 10, 2017
California
1 review
0 helpful votes
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Black national anthem NO
February 12, 2024

United States is a mix of cultures we have one national anthem how dare you desecrated. This is a poor decision.

I'm not right nor left I'm intolerant of illogical decisions.

Date of experience: February 11, 2024
Michigan
1 review
0 helpful votes
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NFL Officiating
December 21, 2021

Yes I get it the NFL is great but the offciating is horrible. Yes I get it it's hard but they should be fired every game I watch the refs don't call anything on one team and calls all the penalties on one team and that's not shown on paper tye 2021 packers should of lost at least 3 more games entering week 16 but due to the officiating and them getting all the calls they won all those games by having only 2 penalties and the other team with like 12 pretty lob sided. Yes I am just a fan and want to see the players do well and win it's the same teams that are getting screwed over by the calls. Yes we do need the refs in the NFL to make the game better but it's still horrible. One last thing I am watching the bears vs Vikings game week 16 and the Vikings have pushed and punched them all game and the bears make own tiny push and guess what penalty on the bears. On recommendation is the unnecessary roughness call should be able to be reviewed and those tiny fights to see who started it.

Date of experience: December 20, 2021
Ohio
6 reviews
13 helpful votes
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Made it Right
November 28, 2016

Last year the NFL.com messed up my Husbands Christmas order for my Bengals Nugent Jersey. As promised by their representative, not only was the order corrected they waived the costs and provided my Jersey for free. Even though I received it after Christmas it was the best gift I received last year, not to mention it made my Husband very happy to see his wife in his teams jersey. I lost My Husband in April of this year and my jersey is my most treasured possession, my husband tried for many years to talk me into letting him spend the money on one. Now its priceless!. Thank you NFL.com for making right with us last year.

Date of experience: November 28, 2016
Virginia
1 review
1 helpful vote
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So, the nfl auction site is really neat, however when you purchase something for over $1000 you might want to get something in return your proud of. Their is a ticket package for a patriots game that comes with an autographed picture of tom brady, that says slight smudge... SMH! LOL! Cmon NFL you cant come up with a nice autograph of brady that someone can proudly show in his/her house and say i got this from the NFL? This is just plain ridiculous! I am the first person to give to the different charities that deserve but to put something like this up is just plain ridiculous. I know some would say its for charity so what are you complaining about... and i get that, but it is just the point and shows how the business of the nfl actually operates and cares about their fans. I guess all I am really saying is how about showing some appreciation for the fans that support your business instead of taking advantage of them every chance you get...
Thanks for listening to my rant and I have got to say good luck to the future of the NFL, especially if you keep giving sub par product ON and OFF the field.

Date of experience: October 9, 2019
Indiana
1 review
2 helpful votes
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Rigged
December 31, 2023

So now that we have all watched the lions and cowboys play and watched the ref make one of the most controversial well hell outright just cheating, rigged, etc…. I would say football was a place to escape all the crap but not they have tried to bring politics in it and now they jus straight up cheat and make it the way they want the outcome same with our lives in everyday to dos.

Date of experience: December 31, 2023
North Carolina
1 review
0 helpful votes
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Bills Game
December 23, 2023

I am done with the NFL. I paid for Sunday Ticket and I can not even watch the Bills game because they put it on Peacock. Are you Fing kidding me. I loved watching NFL, but I am done, never Sunday Ticket, dropping Prime. Such a jobe.

Date of experience: December 23, 2023
New York
1 review
3 helpful votes
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I ordered a Christmas gift with 2 day shipping, 14 days later they forgot to send it? They have no phone number and only auto respond to emails I know they are busy but I've never been more disappointed in a $159 online purchase! After a two hour chat session with a customer service representative (mostly loading/ disconnecting) she offered me $10 in store credit pending extra shipping costs! I have waited 13 days for a $159 two day product, why would I ever enter my credit card info on this site again?

I think they order from the bootleg Chinese websites and then ship.

It is more time efficient and cost efficient to order from sites over seas where they do not even speak English! Oh yah Seng Hi Yung A Fu also will email you with a valid tracking number!

Save hundreds of dollars and time/patients and order DIRECT from nike in china!

Date of experience: December 23, 2014
Washington
1 review
1 helpful vote
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Website is unusable
September 28, 2022

I bought the NFL+ package and I literally can not get it to recognize my account.
I have tried chrome and edge. I have to continually go to dev mode and manually delete the cookies. Reload the site several times.

The signing profile takes you to an account page that doesn't link back to the damn site. Its a horrible, broken experience where I try 6-7 times to just watch one game.

Garbage.

Date of experience: September 28, 2022
GB
1 review
1 helpful vote
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The new layout, format, ability to follow a game is just horrible. I've stopped using tit as its unusable. I used to be able to go on and see player stats in game. Now its hidden at the side and obscured by adverts. I have found other sites that give much better info. For this to be approved by the NFL confirms that they have no interest in ordinary football fans.

Date of experience: November 20, 2018
New York
1 review
3 helpful votes
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It barely works
September 16, 2013

It barely works. I signed up for a free trial subscription (normally $70) to watch Thursday night football online, because I don't get NFL network. They don't even show the games, they show the most boring commentary on the game and then a highlight once in a while. I was so pissed off that I didn't even finish watching and when I tried to cancel the trial, the only way to do that is to chat with a live person, and surprise you can't reach one.^&%! This website. It barely works and it's false advertisement all around.

Date of experience: September 16, 2013
California
0 reviews
1 helpful vote
Follow Rai G.
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I placed an order for my girlfriend's birthday 2 weeks in advance. One of the items came within the delivery window that was guaranteed. The other came about 10 days later. Both were saints apparel. A hat and a cam Jordan jersey. The quality of the jersey was that of a swap meet. I honestly can't believe that somehow the NFL is OK with the quality of these products. Horrible experience. When Started processing my return I was charged almost $14 to return the items.
That is outrageous. Never ever buying products from this site again. Ever since they got mixed up with fanatics, the quality has gone down the drain. Thanks for wasting my time. Thanks for nothing. Whoever is in charge of nflshop.com should fire themselves.
Order # 21-6935-2461

Date of experience: January 14, 2022
Minnesota
1 review
1 helpful vote
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Prime viewing on my TV skips frames continuously. I cannot even enjoy the game. Why would the NFL sign on exclusively to a live streaming deal with Prime that is substandard? I am so disappointed! I'm sure money by Amazon is more important than customer satisfaction. Prime always works great with regular programs but clearly not with live streaming.

Date of experience: September 15, 2022
California
1 review
1 helpful vote
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It flat-out sucks!
October 16, 2018

Whoever thought they should change up the old site's stats to the new-look fiasco should get a bonus - from ESPN.com! They are now my go-to site for NFL stats on game day. The NFL.com look could have been done better by a chimpanzee throwing his excrement at a keyboard. It is now the laughing stock of sites for every fantasy player I know, and I know dozens. Bye-bye NFL.com.

Date of experience: October 16, 2018
California
1 review
1 helpful vote
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NFL SUBSRIPTION SCAM
December 26, 2018

I tried to cancel my subscription for two years and each year they charge me $100. There is no subscription cancellation field as they claim. I will now call my credit card company and BLOCK THEM. What a way to do business... frustrate your clients and suck all their time from them.

Date of experience: December 26, 2018
California
2 reviews
2 helpful votes
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Not fumble,,,,, Tumble
September 7, 2018

I didn't watch Thur night game as I said I would no longer but I did look at the ratings.
I smiled to see the lowest rating in 10 years.
Pat yourself self on the back America as it's you, us and our United believes stand tall.

Date of experience: September 7, 2018
New York
1 review
1 helpful vote
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NFL = BLM
October 18, 2020

Tired of the BLM movement taking over our country and sports. Wake up America. Google Black Lives Matter and see what how they hate this country. Will never see another game again. I'm the only one. Friends and family are with me. These guys are making millions and dictating our lives? Guess what my live matters!

Date of experience: October 18, 2020
Arizona
2 reviews
1 helpful vote
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No exchanges
December 9, 2019

I understand restocking fees if you are not keeping/replacing merchandise; but a $9.99 penalty plus additional shipping costs to return/repurchase an item for size exchange is ridiculous! I will not purchase from this site again. I repurchased the exact same order in a larger size (as their sizing was NOT true to fit) and paid a penalty (plus two shipping fees).

Date of experience: December 9, 2019

Overview

NFL has a rating of 1.2 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NFL most frequently mention credit card, customer service and super bowl. NFL ranks 142nd among Football sites.

service
46
value
47
shipping
26
returns
34
quality
41