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Tennessee
1 review
2 helpful votes
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Terrible Website
July 21, 2018

I absolutely hate the website since they changed it. Everything is so big, the layout is awful, and if you try to "search" for anything... forget it. I was trying to find out if Game Day First has been cancelled. You would never know a show named this ever existed as nothing comes up when you search for it. I guess it's cancelled since it has been obliterated from existence.

Date of experience: July 21, 2018
Illinois
1 review
0 helpful votes
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I have been trying to stream games using NFL+. The games are never available without a TV provider. This is not a streaming platform as promoted. If don't have a provider you won't get games. A total waste of $'s

Date of experience: December 11, 2022
Idaho
1 review
1 helpful vote
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NFL.com ad practices are dishonest and purposefully misleading. You DO NOT get any games that are not available already in your area. They advertise no blackouts, but that's all they have. Nothing you can't get from your local cable company. I'm housebound and was looking forward to watching all the games, and spent money I didn't have to do so only to find nfl.com only gave me games already on my cable. Nfl.com should be ashamed.

Date of experience: September 17, 2023
South Carolina
1 review
0 helpful votes
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NFL morning show needs to hire a few adult sportscasters. Realistic reviews of games and expert opinions on where a game or playoff is headed. Kyle and his screaming forces me to change channels. Your platform should deliver quality analysis of games, interviews with active players and interviews with old timers and their opinions would be welcome. Currently, I just cannot watch the morning show. Football Life programs are always good. J. L. Hibbert an old guy that suffers no foolishness.

Date of experience: January 10, 2023
New Jersey
1 review
3 helpful votes
Follow Caleb W.
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I ordered a Jordan Mathews jersey for my wife last Christmas. The Eagles got knocked out of the playoff hunt the next week so we put the jersey away till next year. Took it out for the first game of this season and realized the name was misspelled. MATTHEWS was spelled MATTHWES! I've contacted nfl.com and they said that it was out of their 30 day policy of being able to be returned or exchanged. So they've taken my money and moved on and I'm stuck with a misspelled jersey. Very disappointed! I would recommend everyone to avoid shopping here and shop elsewhere since they do not stand behind there products at nfl.com.

Date of experience: September 17, 2015
California
3 reviews
7 helpful votes
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I was using the site to keep up with NFL action and scores when I didn't have time to watch the games. This was a few years ago. The site is a mess. It's slow to update, the digital play-by-play screens are inaccurate and lock up all the time. These issues have been ongoing for over 2 years. I have switches to ESPN which does a much better job at keeping you up-to-date on the games. You need to clean house in your IT department. The site gives the NFL "brand" a really bad name.

Date of experience: October 8, 2023
Missouri
1 review
2 helpful votes
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Delivery times
August 29, 2020

I understand covid is slowing everything down, but this is just incompetent. First they told me end of July, then they told me delayed for another month, then they lost my account on the website and it wont allow me to change password or start a new account. Thank God it's not an expensive purchase. I would highly recommend using a different site not affiliated with nfl.com. I still haven't got my package and dont think I will. It's been over 2 months

Date of experience: August 29, 2020
Pennsylvania
2 reviews
4 helpful votes
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I was hoping to post a comment on the site about the fact that I'm less interested in this season than any since I've been 9 years old, and 100% of the reason for that is because of this ridiculous "leading with the head" rule. I couldn't find any "contact us" link though, or anything of the sort, so that's the reason for the 1 star rating. Can't wait for NHL hockey to start, so I can see some bodily contact without a penalty being called.

Date of experience: August 19, 2018
Texas
1 review
1 helpful vote
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NFL stinks!
August 21, 2018

Players are a pack of disrespectful idiots that don't deserve the air time. They are paid to play and not to voice nor display their political views while at their job. If I pulled some the stunts they pull at my workplace I would be FIRED! They act like uneducated people from a subculture. They were not taught how to be respectful. If they were my son I would be one mad and embarrassed mother. When will they ever GROW UP and when will they become a participating American and not some person who acts like they belong in another country? I am fed up with bad behavior and tattooed idiots that don't look clean.

Date of experience: August 21, 2018
Pennsylvania
1 review
1 helpful vote
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I ordered an NFL jersey in an XL on November 30th. My package came today and it was a small NHL jersey. They are now out of the jersey I originally ordered! Doesn't anyone check these orders?! Not much time to get one by Christmas. I will not be ordering from this site again! Not very dependable and they don't seem to care.

Date of experience: December 8, 2018
Virginia
1 review
3 helpful votes
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This website is a SCAM!
September 22, 2011

This website is a SCAM! I looked all over the internet for someone who had an Aaron Rodgers jersey for my son. I ordered one from NFL.com. When it didn't arrive, I contacted them and found out that they charged my Paypal and had the billing and shipping set up as someone I didn't even know. When I went to reorder, it was fortunate I looked at the order confirmation before hanging up--she ordered the wrong size (although she confirmed the item twice), billed my card and set it up to ship to someone I didn't even know. Of course the jersey I wanted was now out of stock. Horrible Horrible site! > :(

Date of experience: September 22, 2011
Oregon
1 review
3 helpful votes
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Do not waste your money!
August 18, 2022

I logged on in order to watch a Steelers game and to discover it was listen only- I upgraded thinking that would help- it did not! I canceled within 30 min and they won't give me my money back though they advertised a free trial! They replied they couldn't return my money but would take me off of renewing! Your insane if you think I haven't already done that! So now I get a year of listening to my games when I specifically wanted to stream them live and see them with my eyes!

Date of experience: August 18, 2022
Texas
1 review
1 helpful vote
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Our fantasy league switched from cbssports.com this year as the new commissioner thought he was doing us a favor by switching to a free site. Wow does this site TOTALLY SUCK! The never ending pop up videos and ads slow down this site to the point that you might as well wait for the newspaper the next day to check scores and stats. I've resorted to using CBS for the game play by play. NFL.com is too cute for their own good and junked up their site to the point of being a total failure. Just try and load game day stats on Sunday and it will take 3 minutes and then when it refreshes another 3 minutes. I would be will ing to pay the fees for the whole league to get our previous site back. nfl.com dosen't even allow you to give feedback as to how much they suck. My advise... if you have the option, do not use this site for your league.

Date of experience: October 8, 2012
Kansas
1 review
0 helpful votes
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Absolute crap
September 7, 2023

Wasn't able to watch any preseason for the chiefs unless you LISTENED to it or wanted to watch it a day later. It was Impossible to truly understand the features available so I waited until the season opener because SURELY it will play season openers. But WoW! I can't watch the chiefs LIVE. I can only watch it tomorrow. Whaaat? I went in to cancel and they had already charged me $50 for the full year. I will get my money back. Don't waste your money. Utterly useless unless your life revolves around old football games or you want to watch on a mobile device. Ridiculous.

Date of experience: September 7, 2023
Texas
1 review
2 helpful votes
Follow April R.
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This website and company are trash. I ordered my husband a jersey and it said it was in stock. I paid for two day shipping and all I got delivered was a piece of paper with my order number and a coupon. When I called and questioned them I got I'm sorry and the jersey had to be made and I'd receive it in 3 to 4 weeks. They didn't resolve the problem. They could have done something to fix it but they didn't. Ridiculous! Don't buy from this website!

Date of experience: January 2, 2015
North Carolina
1 review
0 helpful votes
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Scam
September 12, 2019

So my wife purchased the game pass for me before the start of preseason 2019. We have had constant issues with the app playing live games. Checked internet and we have no issues streaming and PS4 said we need to contact the app provider. Not sure how it is legal to create such a large scam.

Date of experience: September 12, 2019
Ohio
1 review
3 helpful votes
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They stole from me
June 22, 2016

I purchased an NFL jersey and upon receiving it realized it was the wrong size. I contacted NFL.com about exchanging it for a different size and they said that was no longer their policy. If I wished to get a different size, I would need to return the jersey for a full refund (minus the extra $25 I paid for faster shipping) and then buy another at the correct size. I explained I did not want to do this because I purchased the item on sale and it was now full price. They could care less, so I returned it as I did not have any other options. These thieves simply claimed they never got my shipment and I was out over $100. NFL.com did absolutely nothing for me except waste my time and steal my money. I will NEVER shop at NFL.com, EVER again.

Date of experience: June 22, 2016
New York
1 review
2 helpful votes
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Worst rip off ever!
March 19, 2016

I spent almost a hundred dollars on shirts for the Super Bowl. They arrived way after they said they would and after the game. I promptly shipped them back and never received a credit. When I called to find out why, they said they donated them to charity! I call bull$#*!! Not even an email to say that I can't return my shirts? I am quite sure that they will keep my money and resell the shirts. The NFL must be making a ton of money by cheating hard working people. I will never shop on their website again and you shouldn't either! Hugely disappointed!

Date of experience: March 19, 2016
Arizona
2 reviews
4 helpful votes
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Scam
September 10, 2023

I ordered NFL.+ for one month at 14.99 and I could only choose 2 games to watch. The other games are listening to or watch replay are game is over.I canceled my subscription payment and I still had a week to use it with my 14.99 payment but now it won't let me log in.
Make sure to cancel your payment card or else they will take out another payment.

Date of experience: September 10, 2023
Texas
1 review
0 helpful votes
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Double charging
October 23, 2023

Why do it seem like NFL getting to be nothing but trouble on their Network. Cannot access to the network sometime they overcharge you sometimes. It's just too much trouble just to watch a game on your phone.

Date of experience: October 23, 2023

Overview

NFL has a rating of 1.2 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NFL most frequently mention credit card, customer service and super bowl. NFL ranks 142nd among Football sites.

service
46
value
47
shipping
26
returns
34
quality
41