Nexus Auto TransportReviews 113

This has been the most miserable, frustrating experience and I STILL don't have my vehicle. I will never use Nexus again. EVER. The company that they awarded my contract to, Geo Quality Services in Philadelphia, PA, was absolutely horrible. They refused to give me more than an hour's notice to let me know when my vehicle would be picked up or returned. The bill of services that they sent me gave me a delivery date that they MISSED by 2 days. They called me on a random day and told me that they were delivering my car at some point during the day. I let them know that I had an appointment and would not be in the area until after a specific time. They then told me that they were willling to wait only 30 minutes past that time - but no more. They also told me that they only accept cash so I would need to go to the bank. As luck would have the bank's systems weren't working and there was traffic. The incredibly rude driver then told me he was not willing to wait longer because he needed to go home. Umm… excuse me? After I had been running around for an hour trying to accommodate his random drop off? When I called the driver's service he was incredibly rude and unprofessional. He told me that I would need to pick up my car from storage (over an HOUR away from my delivery address) and that if I didn't pick it up by tomorrow he wasn't responsible for my vehicle. So let me get this straight - you miss the delivery date in my bill. You call me the day of about 5 hours before you intend to drop it off but refuse to specify an exact time of delivery. I convey that I have an appointment and cannot make the time and when I then say that I'm going to be late you give me an ultimatum to drive an hour out of my way to now retrieve my vehicle or YOU'RE NOT RESPONSIBLE? This is giving scam behavior and Nexus is a scam company to allow this type of service. NEVER AGAIN.

The communication wasn't very good. I needed my car to arrive on April 21, it didn't arrive till the 23. They didn't even know the driver picked up my car.
I looked at their reviews and they were excellent, I would never do this again.

Purchased a Lexus RX 350 from a Porsche Dealership in Atlanta, GA. Had 2 videos from the Porsche Dealership showing every inch of the car prior to the pickup service from Nexus. When Nexus Auto Transport delivered the car to my home and as we inspected the Lexus as it was still on their delivery truck, it had scratches and a broken front bumper. Nexus can't/wont provide their pictures of the vehicle when they picked up my vehicle (go figure). Nexus Auto Transport is giving us the runaround, denying any responsibility for this damage. WHAT THE HECK?! How can they deny the before and after pictures?! This has been 6 weeks ago. I have a brand new vehicle with damage and a delivery service that won't take responsibility. THINK TWICE before hiring these crooks.

This company had a lot of potential from the start, they were in a reasonable price range, they were courteous and professional upon booking. After booking for my vehicle to be picked up on the 13th of July it didn't get picked up until the 16th, after being promised a a delivery day the actual delivery didn't take place until the next day which was supposed to be at 12PM according to the dispatcher Rochelle, the driver didn't show up until 4pm. The car left the dealership with 11,080 miles on it I got my vehicle with 11,092 miles on so either the dealership lied about mileage or somebody went joyriding. Icing on the cake I found a bag of chick Filet under the seat… To say I am disappointed and angry is an understatement… nothing is wrong with my car that I've noticed but the down right disregard for my time and property is mind boggling. Be leary when choosing this company

This company is trush please stay away from this company they will keep lying to you and steal your money
I've been placed the order with them for more than a week and I paid a lot of Storage fee
Then end of second week they said we can't do the order
Trush company

I spoke on the phone with their manager named Alex for the delivery of a car from an auction, he took the necessary information, but did not provide the service. He took money from my account without my confirmation. When I tried to contact him, on what basis did he withdraw money from my account. He said that the money is not refundable, despite the fact that the service was not provided. I tried to call several times and explain that I did not give consent to this and wrote to them by email. Manager Alex said that they would not return the money. I am forced to leave this review so that people are safe from scammers.

I entrusted them with my vehicle. They GUARANTEED me that my vehicle would be delivered by a Thursday. Needless to say, the company they gave it to said they never guaranteed Nexus that they could deliver by Thursday. Then I was told that it would be delivered by Sunday. Needless to say it never came. Then I was told it would be here by 1:30pm Monday. Needless to say I'm still waiting! If I could give a zero I would. I've had my vehicle shipped 5 times and I've never had this problem before. DO NOT GIVE THEM YOUR VEHICLE TO SHIP!

Poor handling of my delivery. Took 5 days to get my car on a one day deadline. Company even charged me more to deliver it and NOT the quote given. Extremely dissatisfied with this Company. Car could not be taken on an open ramp, had to pay more 5 DAYS LATER to get an enclosed delivery at my cost. They did not even try to refund some of the funds because of their fault in the delivery mishap. DO NOT USE this Company.

I book them to come and transport my vehicle on Friday to be picked up o Monday, talked to them all Sunday and was told no worries it would be taken care of. HA now the jacked up the price by 200 and they still didn't get my vehicle, Lisa and Tony are some of the most lying people i have every heard. Lucky i cant give them no stars... HOT MESS

Nexus was the worst contractor experience I've ever had in a long lifetime. "The price you see is the price you pay. Auto transport quotes made simple by an auto shipping company that cares about your needs. That's the Nexus difference." Baloney. I sent out shipping bids for SF bay area to Austin to four companies for my older Toyota and Nexus at $1050 was the lowest. I read their reviews and website and felt comfortable to choose them four weeks before a four-day shipping window. I told Nexus repeatedly that I was selling my house and had a flight reservation on the last day and had nowhere to leave the car if they didn't pick it up. And I gave them an open window for delivery. When the pick-up window began I got nervous, and over four days called Nexus about 25 times to insure the car was being picked up so I could leave. Finally the day of my flight I was told three hours before my airport departure there was no autotransporter available. I told them it was unacceptable. They called me back and asked if I would approve a cost of $1950, almost double their quote. I said no and complained they should find a cheaper price. They came back with $1650, and, held hostage now as my departure was two hours, I agreed—finding a hotel, being charged more for a last-minute flight, and having no clue about when the car might be transported, I had to agree. Afterwards their customer service repeatedly told me that sometimes….blah, blah….and that they only took a small profit. This was their problem not mine, but they made it mine, with a lot of stress. Very dishonest. Look at the promises on their website to back up my experience: "Our mission is to simplify our car transportation services to benefit you. No headaches. No games. We're the best car moving company because we value your time. Calculating your car shipping cost is no exception." Baloney.

Shipped quickly and did the best they could do with the situation. Best Price also was lower than most.

This company set up my shipment and helped get my car to me on time and at a better price than most.

This company Nexus Auto Transport is Trash! I asked, "What happens if my car gets damaged in transit?" They said they are fully covered by insurance.

What happens? They are brokers and breakers! They contracted out the work and the auto carrier they used, EMA GLOBAL, INC., damaged my vehicle. They vehicle arrived a week later than expected and the damage caused cost me $3,000 to repair. EMA GLOBAL, INC., offered to pay me $500 to Not run it through their insurance. Of course, I wouldn't accept that so I ran it through their insurance and their insurance paid damages above $2,500, which was the deductible. I received a check from Progressive Insurance for $500. I'm still asking EMA GLOBAL, INC. and Nexus Auto Transport to cover the amount owed by the damage caused by their carelessness. Neither of these companies are trustworthy. Use these companies if you want your car damaged and want to be given the run-around and want practice filing lawsuits!

I had a terrible experience with them and their customer service is horrible. I ended up cancelling my order last minute and booking with a different company. I even booked my reservation 2 weeks in advance and was told that my driver would be confirmed 1 day prior to my scheduled pickup day. My day of pickup I still did not receive any driver information and was told they are still trying finalizing the details and not to worry. Even the next day, I was told the same story, they are still working on finding a driver and not to worry. I trusted them to come through and even as the hours went by, they still could not pull through on their commitment. I ended up going with a different company. It was a huge inconvenience and I was so disappointed with their customer service.

Good service / promises kept.
Efficient and punctual

I recently shipped a Lotus from Colorado to California and couldn't have scheduled a worse time considering the weather. My driver (Mike) got snowbound in Colorado for a day because the interstates were shut down. He called me to keep me informed as things opened up and gave me the revised delivery date. The car arrived in great shape and on time. Everything about Nexus was quick and professional. I will definitely use them again.