Brian O.

Nexus was the worst contractor experience I've ever had in a long lifetime. "The price you see is the price you pay. Auto transport quotes made simple by an auto shipping company that cares about your needs. That's the Nexus difference." Baloney. I sent out shipping bids for SF bay area to Austin to four companies for my older Toyota and Nexus at $1050 was the lowest. I read their reviews and website and felt comfortable to choose them four weeks before a four-day shipping window. I told Nexus repeatedly that I was selling my house and had a flight reservation on the last day and had nowhere to leave the car if they didn't pick it up. And I gave them an open window for delivery. When the pick-up window began I got nervous, and over four days called Nexus about 25 times to insure the car was being picked up so I could leave. Finally the day of my flight I was told three hours before my airport departure there was no autotransporter available. I told them it was unacceptable. They called me back and asked if I would approve a cost of $1950, almost double their quote. I said no and complained they should find a cheaper price. They came back with $1650, and, held hostage now as my departure was two hours, I agreed—finding a hotel, being charged more for a last-minute flight, and having no clue about when the car might be transported, I had to agree. Afterwards their customer service repeatedly told me that sometimes….blah, blah….and that they only took a small profit. This was their problem not mine, but they made it mine, with a lot of stress. Very dishonest. Look at the promises on their website to back up my experience: "Our mission is to simplify our car transportation services to benefit you. No headaches. No games. We're the best car moving company because we value your time. Calculating your car shipping cost is no exception." Baloney.