Nexus Auto Transport

Setting up the order with Nexus was very simple. There was no wait time to speak to an associate and book over the phone. They have been very accommodating so far and have communicated everything punctually.

Was very easy to book what I needed. I found this company through Google, and when I went to the website it was very easy to navigate and I was quickly contacted by a customer service agent to walk me through the process.

Booking online was easy, only issue is that I have not heard back from anyone concerning the date my car will be picked up or when it will be delivered.

I initially went through a bulk quote site and while it made getting quotes faster I wouldn't do that again. I started off with Nexxus because during one of my first initial calls I was told we will pick up your car 7/27 or 7/28 and have it delivered by 8/1. The route from Seattle area to Houston area usually takes 5 days. For me this schedule worked great, as I was leaving town on 8/3 and left a day for any sort of issues. I contact the shop where the car is being stored and let them know of the pick up dates. 7/29 rolls around and the car still hasn't been picked up. I call and explain again I will not be in town and we need to move the date to 8/12 or later as I will not be in town and will be driving back myself. I setup the new pickup date and drop off drop with the rep over the phone assured of the original quote. While out of town I Get a call and say hey we can deliver the car on a date while I'm out of town and the price will go up 500 dollars or so. I for lack of better words was pissed. You haven't made any of your commitments to me as a customer and now you want to charge me more, I don't think so. I told the rep to cancel the order completely and I will find another company. Later that day I get a call back and say we have found another company and we will ship our fee over to the driver. We will have the car picked up and delivered on the days you have requested. So I was actually a bit shocked, when the second part of this transaction went to plan. I feel if I hadn't stood my ground with their failings to me as a customer they would have gladly charged me the extra money and made out like a bandit honestly.

This people lie and give you a cheaper quote and then they keep changing prices.

I have been wait long time and have to call email to many time for get response.

Quick turnaround and easy to use. The price seemed right as well.

Used the company to transport a vehicle paid for the inclosed trailer with a Winch to load my car. Their website says they hand pick the best professionals for the job of the inclosed trailer. What I received was a driver with no tools no insurance liability as the first 2500 of damages is the carriers responsibility. My vehicle was damaged the carrier denied any damage blocked my number. And told his insurance company he will handle the claim on his own. Nexus website is Full of guarantees and how professional they are but really they giving your car to the cheapest carrier. I'm left with over 3300 in damages. I ended up paying to have my car removed from the trailer by a different company at 11pm at night and was left with that bill also.

I heard about this company from others in the service who had moved states and were happy with the outcome. It cost $1665 to ship lower priced than other services so I tried my hand at their services. The guy took forever to come and collect my car from my roommates provided no bill of lading before and after shipment and took a prolonged 3days to give the vehicle to me. Later while washing the car, the damage was discovered and $1560 worth of front bumper and roof damage was reported. But because there is no Bill of Lading and no recent pictures I now have to pay this out of my pocket if this service has taught me anything as a young service member it's don't trust the crowd and take pictures of everything.

James won't answer my call back at all, texted him numerous times and still nothing, had to call nexus and speak with someone else to get who's actually shipping my car and get their information. He's terrible.

Excellent service given by Leo and Nexus was true to their day and time for delivering the car. The truck driver Dimitry was very patient, polite and respectful. We were promptly notified about our pick up and drop off time for the car. Will highly recommend Nexus auto transport.

I entrusted them with my vehicle. They GUARANTEED me that my vehicle would be delivered by a Thursday. Needless to say, the company they gave it to said they never guaranteed Nexus that they could deliver by Thursday. Then I was told that it would be delivered by Sunday. Needless to say it never came. Then I was told it would be here by 1:30pm Monday. Needless to say I'm still waiting! If I could give a zero I would. I've had my vehicle shipped 5 times and I've never had this problem before. DO NOT GIVE THEM YOUR VEHICLE TO SHIP!

After reading several reviews about other transport companies I was very uneasy making a commitment to ship my son's car. Leo was very assuring that he could be trusted to find a driver and that transporting the car was going to work out and I wouldn't be scammed. Thank you Leo!

From the initial call to pickup to delivery the service was great! They are a good company with fantastic workers. What more could you ask for? I highly recommend them.

Have not been able to track the order as implied. Tracking goes to customer service via email on site, then CS responds and says truck is on time and will call when arrives.

This company set up my shipment and helped get my car to me on time and at a better price than most.