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Nextiva

How would you rate Nextiva?
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Virginia
1 review
0 helpful votes
Follow Sherry R.
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A perfect fit
July 1, 2024
Updated review

Nextiva's service has been reliable ever since we switched. They were able to tailor a custom solution for our business that cut our telephony expenses by at least 80% - no more paying for seats we don't need. Uptime has been impeccable. I highly recommend their small business solutions.

Date of experience: July 1, 2024

Exactly what we needed.
August 23, 2023
Previous review

Nextiva was able to provide us with the exact VOIP solution we needed. No more paying for 4 seats that we never used. Onboarding was very simple and easy and the facilitator was patient and personable as they walked me through the process.

We've been using NextivaONE since January 2023 and every interaction I've had with their customer service staff has been positive and helpful.

Based on my experience, I would highly recommend Nextiva to anyone searching for a flexible small-business solution.

Date of experience: August 23, 2023
India
1 review
0 helpful votes
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Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help.

Date of experience: May 6, 2024
Alex f. Nextiva Rep
12 months ago

Raja, Thank you for the kind an informative review. We appreciate you. - Alex from Nextiva

California
1 review
0 helpful votes
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Best Phone Service Provider
May 7, 2024

Nextiva has been our number one choice when it comes to choosing a VoIP service provider. Not only do they provide us with great experiences using their phone service, but also include other things which our company uses on a daily basis such as their Call Center Infrastructure Software service. The support they give is top notch, and I would definitely recommend them for people looking for these types of services.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Nextiva, Best VOIP
May 6, 2024

Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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We use Nextiva for our team communication and customer service. The app has been great especially their text and after hours voicemail features. In comparison to some competitors we have really enjoyed their usability and tools.

Date of experience: May 8, 2024
Texas
1 review
0 helpful votes
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Nextiva will be your favorite co-worker!
May 14, 2024

WOW! Nextiva has been everything we needed in a phone system. We are using the Call2Teams feature integrated with Teams and it has been user friendly since the beginning. We were assigned an implementation team that guided us every step of the way and then were transitioned to an account manager that is very helpful. Nextiva customer support is very quick and responsive. Our efax accounts have been moved to Nextiva which has been a huge cost savings for us. You should consider Nextiva!

Date of experience: May 14, 2024
India
1 review
0 helpful votes
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Excellent voip platform and exceptional support
May 6, 2024
Updated review

It's been a seamless process in getting started with Nextiva, the user interface is intuitive and user friendly, the call quality is great and the customer support team is prompt, helpful and quick in assisting with queries. Overall wonderful service

Date of experience: May 6, 2024
Alex f. Nextiva Rep
12 months ago

Hi Richard! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva


Excellent service, marvellous customer support
April 1, 2024
Previous review

It's a seamless process, user friendly interface, pricing is the best and the customer support is friendly, prompt and quick in assisting with queries, overall wonderful

Date of experience: April 1, 2024
Mexico
1 review
0 helpful votes
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Very pleased with the service
August 8, 2024

Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.

Date of experience: August 8, 2024
Colombia
1 review
0 helpful votes
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What's really stood out to me is the impact of the service we've received from Nextiva. In my role as a broker, securing effective communication with both clients and fellow brokers is an absolute necessity, and Nextiva has truly elevated my approach. Whenever we find ourselves needing assistance, their customer service has been an absolute godsend—providing unwavering support that's incredibly valuable. Each time I've reached out, the individuals on the other end have not only been personable but also packed with insights that have hit the mark. Let me share, having the ability to dive into a chat and swiftly grab answers to my inquiries while I'm deep in the midst of helping clients feels like a secret weapon. This is exactly why we've remained loyal to their service for well over two years now.

Date of experience: August 22, 2023
DO
1 review
0 helpful votes
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The best VOIP app
March 6, 2024

Nextiva impresses with its user-friendly interface, crystal-clear voice quality, and robust productivity features. Reliable connectivity, flexible integration options, and responsive customer support further elevate its standing in the competitive VoIP market. A top choice for seamless and efficient communication.

Date of experience: March 6, 2024
Virginia
1 review
10 helpful votes
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Very clever system! All the options work together to handle the calls in such a professional way. Voice quality is also really good and call routing works exactly as it should. This plan has everything a small business needs.

Date of experience: July 18, 2016
Texas
1 review
0 helpful votes
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Great Tool for Business Lines
February 5, 2024

Nextiva has been great for keeping all of my business related communications in one place without having to utilize a second phone. We also utilize the call routing feature for splitting up incoming calls throughout our team, which is a huge help when it comes to handling customers.

Date of experience: February 5, 2024
Virginia
1 review
29 helpful votes
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Thanks Nextiva for providing customer service with a live person who is willing to take the time to educate customers properly. I’m not tech savvy but I felt like someone was listening and answering in a way I could understand.

Date of experience: June 12, 2015
California
1 review
0 helpful votes
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Easy to use and efficient
February 5, 2024

Have used this service for a few years now. I find it user friendly and useful when working from home. Can access the fax and calling feature from computer. Haven't had any dropped calls or service interruptions. Customer service is always helpful as well.

Date of experience: February 5, 2024
Illinois
1 review
32 helpful votes
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We’ve been using Nextiva's enterprise hosted VoIP service for about 7 months now and are glad we chose them. They offer advanced features which match our business needs perfectly. We can easily access and change just about any call and routing feature as needed. I have nothing but praise for them. Thank Nextiva!

Date of experience: January 21, 2015
Nevada
1 review
23 helpful votes
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Best Cloud Solution service on the market.
July 23, 2015

We switched to Nextiva Connect after two other VOIP carriers. It was our last resort before going back to fixed line. Nextiva has been wonderful. Tech support and customer service is amazing! It’s been over 2 years now and no problems at all.

Date of experience: July 23, 2015
Nevada
1 review
0 helpful votes
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Overall Great Experience
April 10, 2024

We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.

Date of experience: April 10, 2024
Alex f. Nextiva Rep
12 months ago

Hi Alisha! We are grateful for your partnership. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva

Nevada
1 review
16 helpful votes
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We signed up 8 weeks ago and received only great service so far. There has not any problems. The call quality is clear, even on overseas calls. Most people can’t even tell it is a VOIP call instead of a land line call. No complaints at all!

Date of experience: February 10, 2016
Florida
1 review
14 helpful votes
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Pleasure to work with
March 22, 2016

Nextiva has been a pleasure to work with. They had us set up and running a reliable line within two days and that included porting the old number. Nextiva includes many features that other companies charge for, which is just amazing.

Date of experience: March 22, 2016
Florida
1 review
33 helpful votes
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I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.

Date of experience: September 11, 2014

Overview

Nextiva has a rating of 4 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.

service
22
value
22
shipping
13
returns
11
quality
21
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