Nextiva has been nothing short of amazing for my business. Nextiva has helped solved our business communication issues by setting up a professional business phone system for all our customer calls and provides a system for our growing team of 30 employees. Thank you Nextiva for everything!
Our land phone lines kept getting more expensive and the sound quality kept getting worse. I finally had enough and switched to Nextiva. The sound quality is great and the cost is about 70% less than our land lines were. I'm glad we made the switch.
NEXTIVA has the worst customer service I have encountered in business telephones in many years of business. Every issue is shunted to off-shore call centers and reps that can't problem-solve anything. There is no way to elevate questions to a supervisor, and no way to talk to a person of knowledge/intelligence to address a problem. Porting services (my main issue) are a nightmare. Its hard to get into Nextiva, but next to impossible to get out(!). Prepare yourself to waste multiple business days of staff time trying to deal with incompetent and uncooperative "Amazing" support people who run you in circles. If you are thinking of NEXTIVA, I suggest you THINK AGAIN.
Nextiva has helped me maintain constant and effective communication with my clients. Your reports help improve our care.
Nextiva has been hands down the best tool for communicating with my clients quickly and smoothly. I've been using this app for over a year now, and I can say that the improvements are noticeable. It has a very fast and easy-to-use interface that allows me to do my job more effectively and efficiently. Technical support is always there to help with any problems that arise, and they are always willing to accept any feedback I can provide to help them continuously improve the app.
For me nextiva is an ideal app to work, it allows you to keep all the conversations in one place You can generate mass messages. Take notes while you're on a call. It works very well in its 3 versions (web, app and app for PC) User support is super effective and efficient Respond immediately to your problems. It is a very easy to use app.
My practice has been a Nextiva client 1 year. We utilize Nextiva for all of our interoffice communication. It is a great tool to have ONE place to go for all communication, info storage, and management. The ability to text my clients makes a HUGE difference in my ability to communicate with them quickly and easily.
Nextiva claims high reliability; nothing can be further from the truth. Go to a site called downdetector.com and you will see the amount of outages. I dis find a provider called Vinixglobal.com that has the best business phone service designed for the environment in which we live. They have an excellent hybrid solution to accommodate your remote employees.
Nextiva staff have been very helpful every step of the way from signup to installation and until now. They helped me understand the system to help me utilize the features I need to their fullest step-by-step via a phone call and via email. They have been wonderful.
We love Nextiva because it makes it so much easier to connect the outside sales force and people can work from anywhere in the country while connected to the office. When clients call in looking for a specific salesperson, it is easy to transfer the call to any cell or landline phone. Since there’s never a missed call, there’s never a missed opportunity to grow the business. Nextiva has been a great investment.
We upgraded our landline phone to VoIP and from start to finish the install was easy and informative. We have used Nextiva for several years now and have no issues and if we have questions about options they are quick to reply and resolve.
Nextiva is an awesome product and allows our staff to contact members and not disclose their personal cell phone numbers. It is a big win for us. The install was super easy and customer support is outstanding!
Your customers will appreciate the ability to reach wherever you are with Nextiva! Stay in touch with your customers while on the road, in the office, or WFH with the desktop, from your Nextiva app, and all the while they won't be able to tell where you are.
At it's base, the product excels at simplified phone calls and ease of use for basic operations. It's a really good case for small to medium business operations who need a no-frills, easy to set up, calling platform without the overhead of needing to manage a platform.
There are still many issues with the platform which make this prohibitive for enterprise operations. Many of the functions are hidden behind an admin portal which can only be interfaced by the support team. Unfortunately on the support team you get varying levels of expertise, so it's hard to get some things done. Advanced features either require additional purchases, which are free on other systems, or require support intervention to configure.
There's also an inherent security risk with the platform as support on multiple occasions has asked for login information into our account to replicate issues that they have struggled to repair. The companion app on cell phones consistently has reliability issues which has resulted in the vast majority of our staff abandoning the computer/iOS/android app entirely and relying only on the desk phones.
Hi Brennan! I hear you and I want to help. I am sorry that our mobile app did not meet your business expectations, and that you encountered a security risk around sharing login with support. Please let me know if you would like me to create an escalated case with our T2 support team, to work to resolve the issues you have encountered. You can reach me directly at reviews@nextiva.com, and I will create an escalated case and make sure you get to the right team. Please let me know! - Thomas from Nextiva
Nextiva has been working great always! I receive and make calls normally, signal has never failed, I have it in my laptop and mobile... very useful
Nextiva is magnificent app! I love it cause I can work and call from my computer and my mobile, saving me from having two different devices
I have been a client of Nextiva for over 10 years. Their service is amazing and they are constantly improving their offering.
I have been a customer for over 10 years and am extremely happy. Fantastic service, great rates and excellent customer support.
I have been with Nextiva for over 10 years and I couldn't be happier. Their service is excellent, they continue to improve their product and offerings and customer support is super helpful. I can't recommend them highly enough!
I highly recommend Nextiva. The quality is consistently outstanding, exceeding my expectations every time. I was utterly impressed with their professionalism and customer service.
Switching phone service providers to Nextiva was an excellent experience for our company. Call routing is improved, and cost savings are allowing us to route resources to additional technologies.
My experience with Nextiva's customer service has been exceptional. Their agents are dedicated, and will happily spend as much time resolving any issues as is required.
Nextiva has always been the gold standard for customer service when it comes to hosted telephone systems. Any technical support or account issues that occur immediately have an agent assigned to them, and the resolution is swift and thorough. Their tech support team never sounds like they are in a rush to get off the phone, and will be happy to test and re-test solutions to make sure they work the way they are supposed to.
Never got such good customer service from a telecoms company before! Nextiva sets the standard of what phone companies should be doing. Thanks Nextiva for delivering on your promise!
An absolute terrible experience so far. We were misled by the sales rep and missed our 30 trial window by 4 days because of it. The company refused to budge demanding two thousand dollars to break our contract early. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. I averaged each issue took about 2 hours to fix. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. Your customer retention staff are rude and aggravating to speak with. Once our contract is over, we are gone. BEWARE
Nextiva is the telephone service IMHO. I’m saving like $50 per month! It works the same as a normal phone. There’s no choppy calling or dropped calls. And I get unlimited calling!
Nextiva are the worst! Terrible service! Cuts out all the time. On cancelling they are still charging my card a year later and claiming they got no cancellation! We are reporting it to bank as fraud! Dimitri their so called manager of customer service was sarcastic, rude, shouted over everything I said and had no interest in resolving the problem! As a professional business woman we have worked with many companies NEVER HAD THIS UNPROFESSIONAL FRAUDSTER SERVICE EVER They claim they keep recordings of conversations when I asked them to pull mine they said oh we don't keep them that long! Convenient! Apart from their horrible customer service in general the system is USELESS
Overview
Nextiva has a rating of 4 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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I am so happy to hear about your great experience while transitioning to Nextiva! We love knowing we are making a positive impact at a competitive price for all of our customers. If there is anything you need help with, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva