Nextiva's service has been reliable ever since we switched. They were able to tailor a custom solution for our business that cut our telephony expenses by at least 80% - no more paying for seats we don't need. Uptime has been impeccable. I highly recommend their small business solutions.
Nextiva was able to provide us with the exact VOIP solution we needed. No more paying for 4 seats that we never used. Onboarding was very simple and easy and the facilitator was patient and personable as they walked me through the process.
We've been using NextivaONE since January 2023 and every interaction I've had with their customer service staff has been positive and helpful.
Based on my experience, I would highly recommend Nextiva to anyone searching for a flexible small-business solution.
Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help.
Nextiva has been our number one choice when it comes to choosing a VoIP service provider. Not only do they provide us with great experiences using their phone service, but also include other things which our company uses on a daily basis such as their Call Center Infrastructure Software service. The support they give is top notch, and I would definitely recommend them for people looking for these types of services.
Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget.
We use Nextiva for our team communication and customer service. The app has been great especially their text and after hours voicemail features. In comparison to some competitors we have really enjoyed their usability and tools.
WOW! Nextiva has been everything we needed in a phone system. We are using the Call2Teams feature integrated with Teams and it has been user friendly since the beginning. We were assigned an implementation team that guided us every step of the way and then were transitioned to an account manager that is very helpful. Nextiva customer support is very quick and responsive. Our efax accounts have been moved to Nextiva which has been a huge cost savings for us. You should consider Nextiva!
It's been a seamless process in getting started with Nextiva, the user interface is intuitive and user friendly, the call quality is great and the customer support team is prompt, helpful and quick in assisting with queries. Overall wonderful service
Hi Richard! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
It's a seamless process, user friendly interface, pricing is the best and the customer support is friendly, prompt and quick in assisting with queries, overall wonderful
Nextiva is a great and helpful tool for communicating between our business and our clients. Easy to use on computer or even your cellphone and won't loose any contact.
What's really stood out to me is the impact of the service we've received from Nextiva. In my role as a broker, securing effective communication with both clients and fellow brokers is an absolute necessity, and Nextiva has truly elevated my approach. Whenever we find ourselves needing assistance, their customer service has been an absolute godsend—providing unwavering support that's incredibly valuable. Each time I've reached out, the individuals on the other end have not only been personable but also packed with insights that have hit the mark. Let me share, having the ability to dive into a chat and swiftly grab answers to my inquiries while I'm deep in the midst of helping clients feels like a secret weapon. This is exactly why we've remained loyal to their service for well over two years now.
Nextiva impresses with its user-friendly interface, crystal-clear voice quality, and robust productivity features. Reliable connectivity, flexible integration options, and responsive customer support further elevate its standing in the competitive VoIP market. A top choice for seamless and efficient communication.
Very clever system! All the options work together to handle the calls in such a professional way. Voice quality is also really good and call routing works exactly as it should. This plan has everything a small business needs.
Nextiva has been great for keeping all of my business related communications in one place without having to utilize a second phone. We also utilize the call routing feature for splitting up incoming calls throughout our team, which is a huge help when it comes to handling customers.
Thanks Nextiva for providing customer service with a live person who is willing to take the time to educate customers properly. I’m not tech savvy but I felt like someone was listening and answering in a way I could understand.
Have used this service for a few years now. I find it user friendly and useful when working from home. Can access the fax and calling feature from computer. Haven't had any dropped calls or service interruptions. Customer service is always helpful as well.
We’ve been using Nextiva's enterprise hosted VoIP service for about 7 months now and are glad we chose them. They offer advanced features which match our business needs perfectly. We can easily access and change just about any call and routing feature as needed. I have nothing but praise for them. Thank Nextiva!
We switched to Nextiva Connect after two other VOIP carriers. It was our last resort before going back to fixed line. Nextiva has been wonderful. Tech support and customer service is amazing! It’s been over 2 years now and no problems at all.
We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.
Hi Alisha! We are grateful for your partnership. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We signed up 8 weeks ago and received only great service so far. There has not any problems. The call quality is clear, even on overseas calls. Most people can’t even tell it is a VOIP call instead of a land line call. No complaints at all!
Nextiva has been a pleasure to work with. They had us set up and running a reliable line within two days and that included porting the old number. Nextiva includes many features that other companies charge for, which is just amazing.
I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.
Answer: Legit Company and a pleasure doing business with them.
Answer: Various levels of support, all are very responsive.
Answer: The false sales if the features they said they provided
Nextiva has a rating of 4 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.
Raja, Thank you for the kind an informative review. We appreciate you. - Alex from Nextiva