business logo of Nextiva

Nextiva

How would you rate Nextiva?
grey star
grey star
grey star
grey star
grey star
California
1 review
33 helpful votes
Follow Roy D.
Unfollow Roy D.
Send Message
Share Review
Report Review

Nextiva is an affordable phone that just works and it is even better when you have a quality broadband internet service. They have many special features that you can activate via the online account panel. Very reasonable pricing and responsive tech help and customer service. Can’t complain!

Date of experience: March 23, 2015
Florida
1 review
0 helpful votes
Follow Shlomi A.
Unfollow Shlomi A.
Send Message
Share Review
Report Review

Perfect in every way
March 8, 2024

I have been a Nextiva customer for about a year and a half now. Having come from a traditional "phone system", the Nextiva system is cheaper, more advanced and easy to use. The APP makes it easy to pick up your office phone, dial out, communicate with others in your office, from anywhere! The desktop app is also great when you don't feel like using your handset. I only wished I made the switch sooner!

Date of experience: March 8, 2024
Alex f. Nextiva Rep
over a year old

Hi there Shlomi! I am so happy to hear you have had a positive experience with our app! We love being able to simplify business communication for our customers, and our app let's us do that by allowing businesses to view their communications anytime anywhere. If you need help with anything, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

Texas
1 review
12 helpful votes
Follow Bob W.
Unfollow Bob W.
Send Message
Share Review
Report Review

Having been with Nextiva for a few years now, we only have good things to say. The system is set up with features exactly to our liking. Whenever we contact them with questions, it is answered in a reasonable time frame and with decent answers and suggestions. Great service always!

Date of experience: May 10, 2016
Arizona
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Send Message
Share Review
Report Review

Nextiva Has Been Great for Business!
May 9, 2024
Updated review

I highly recommend the Nextiva VOIP platform for other small businesses like ourselves. Service is outstanding and the system has had no downtime the entire time since we converted.

Date of experience: May 9, 2024

Nextiva is a Top Notch Service Provider
April 5, 2024
Previous review

We have been with Nextiva for several years and have been very pleased. Highly recommened.

Date of experience: April 5, 2024
Tennessee
1 review
0 helpful votes
Follow Lee H.
Unfollow Lee H.
Send Message
Share Review
Report Review

Had to switch service companies. Nextiva was unreliable and it was costing more
Time and energy dealing with their mess. Move to ring central and have'nt had not one issue in 4+ months.
BUTT nextiva sure wants there money for the contract of 24 months even when they cant deliver

So when you sign up and then have to switch companies you have been warned amd they will
Extract their blood money from you

Date of experience: February 16, 2024
Delaware
1 review
15 helpful votes
Follow William R.
Unfollow William R.
Send Message
Share Review
Report Review

Compared with other local Internet providers, Nextiva's service, product and pricing is very competitive. It is nice to speak to a very responsive customer service team that is located in the USA and questions are answered quickly, no hassles. Rock on Nextiva!

Date of experience: January 29, 2016
California
1 review
0 helpful votes
Follow Jordan E.
Unfollow Jordan E.
Send Message
Share Review
Report Review

Ease of use with Nextiva
January 19, 2024

We have a team of 17 advisors that uses Nextiva and it has worked out exceptionally for us. I have used several other phone systems and Nextiva has by far had the least down time or problems where we cannot make/receive calls. It is also extremely easy to use. I also like the fact they are constantly trying to improve and you see new features or updates regularly which means to me they aren't satisfied with just good enough, they want to be better.

Date of experience: January 19, 2024
California
1 review
38 helpful votes
Follow Rafael W.
Unfollow Rafael W.
Send Message
Share Review
Report Review

I have loved Nextiva for years. It has lots of options and it is actually very powerful... especially for people who are not scared to learn how to tweak and manage it. You can take an hour to read the forums and learn how to use it right. This kind of system used to be really expensive. I am happy Nextiva is around. There support page is a great place to find solutions to any issues you have.

Date of experience: November 11, 2014
Massachusetts
1 review
32 helpful votes
Follow Victoria H.
Unfollow Victoria H.
Send Message
Share Review
Report Review

Very impressed by Nextiva
May 13, 2015

Been using a traditional landline telephone until recently but wanted to save some money. I decided to research Voip services and find a plan that would allow us to keep a home phone at an affordable price. I found this site, and ended up going with Nextiva. I’m glad I did because the call quality or reliability is pretty much the same as our old phone service, but the cost savings are awesome.

Date of experience: May 13, 2015
Delaware
1 review
34 helpful votes
Follow Sam G.
Unfollow Sam G.
Send Message
Share Review
Report Review

Very happy with Nextiva. Everything we need and much more as a digital start-up. I love the toll-free vanity number because it makes us look professional to our prospects. Customer service is very attentive. Starting level packages have a strong standard feature set, and the optional add-ons are flexible and reasonably priced, making it easier to meet your business needs. We use voicemail to email, auto attendant, routing to personal numbers and faxing. The dashboard has a very simple interface that’s easy to configure. Happy customer right here!

Date of experience: May 13, 2015
Canada
1 review
10 helpful votes
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

Nextiva makes a huge difference in a small business because it helps it look much bigger impression on clients. Tech support or customer service answer quickly and are very helpful. The Nextiva packages work out cheaper than landline phones, but it offers so much more functionality.

Date of experience: August 8, 2016
West Virginia
1 review
23 helpful votes
Follow Luke R.
Unfollow Luke R.
Send Message
Share Review
Report Review

Having used Nextiva for over 3 years now and very happy with their reliable service. Support has always been courteous and knowledgeable. New features are being added all the time, such as voicemail transcription, which is a very useful feature. Overall, we’re very happy and will continue to use Nextiva.

Date of experience: August 10, 2015
Illinois
1 review
11 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

Love the service. Never had any problems at all. Its neat that one can add features such as voicemail, caller ID, auto attendant, iPhone apps and better yet, and call anywhere in the world. Best yet - there are no surprises on the bill. Thats very important in todays world.

Date of experience: June 16, 2016
Arizona
1 review
14 helpful votes
Follow Irene M.
Unfollow Irene M.
Send Message
Share Review
Report Review

Compared local Internet providers, Nextiva pricing was better and it works well with our existing phones although (I assume) it should work well with most good quality compatible voip phones. Customer service on Nextiva is helpful and give decent answers to questions. I like Nextiva a lot.

Date of experience: January 9, 2016
3 reviews
4 helpful votes
Follow Josh P.
Unfollow Josh P.
Send Message
Share Review
Report Review

We had issues with RingCentral and were looking for another provider right away. We decided to go with Nextiva over Ooma. After several months of using the platform we are happy with our decision. Thank you Nextiva!

Date of experience: September 29, 2017
Pennsylvania
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Send Message
Share Review
Report Review

I had Nextiva VOIP services. The entire experience was awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imaginable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL.

Date of experience: March 3, 2024
Washington
1 review
11 helpful votes
Follow Erin G.
Unfollow Erin G.
Send Message
Share Review
Report Review

Thank you so much to Nextivas support team for helping me port my old number. All troubles Ive been experiencing are forgotten after Ive been helped so well by their team. Everything runs smoothly now and Im loving using Nextiva already so far.

Date of experience: September 30, 2016
New York
2 reviews
11 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

We had a problem with our service and we called support for help. They were able to solve the issue in 10 minutes. The most important aspect of the call was advice given to us on how we could enhance the user flow to our service. Thank you Nextiva.

Date of experience: October 24, 2017
Utah
1 review
13 helpful votes
Follow Joshua L.
Unfollow Joshua L.
Send Message
Share Review
Report Review

The Nextiva phone line has been a great help in getting our new company up and running. Technical support helped set it all up to meet our needs. There are lots of features to choose from to really customize the system nicely. Its been great being a Nextiva customer.

Date of experience: April 27, 2016
Illinois
1 review
12 helpful votes
Follow Camille S.
Unfollow Camille S.
Send Message
Share Review
Report Review

Good Voip Service
May 26, 2016

Completely uninterrupted service! Love the smartphone app because I can make and take calls using a different line. Customer service is always able to quickly troubleshoot and find handy solutions. Been a customer for nearly 10 years and will never change.

Date of experience: May 25, 2016

Overview

Nextiva has a rating of 4 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.

service
22
value
22
shipping
13
returns
11
quality
21
This company does not typically respond to reviews