I am more than happy to recommend Nextiva for all of your VoIP and SaaS needs! We were overpaying for our previous provider and they were under delivering big time. Needing to take on other services to fill the gaps we got fed up. That is when i reached out to the Nextiva Sales Team. They were amazing from the jump! All of my questions answered in a timely manner, then they blew me away with their service list custom tailored to fit our companies need with a price point that make it a no brainer to switch. We did so a month later after i got out of our current contract and in the meantime ALL of our numbers were ported over. It was seamless! Then it was a dream come true, everything we needed all in one place for one price. The setup was a breeze, the customer service chat feature clutch, and in a day our new and improved call flows all set. 10/10 just make the switch you will not regret it! We certainly don't! We have even traveled internationally and haven't missed a beat with their mobile app. Freedom!
My experience with Nextiva is not even ten days old, and here I am, writing a review for this company. I want people to give Nextiva a try, and escape the headaches that I endured with my previous VoIP provider. I run a travel agency, and I need to be there for customers all the time. Nextiva has given me this freedom, because I can receive calls and documents even when away from my desk. I love the concept of voicemail transcripts; I simply send them across as a virtual fax to my staff when am outside. With Nextiva, am able to get things done quicker and at a cost that is easily afforded. Call quality is good, and if I have ever had a problem with the software configuration, the technical support staff has sorted things totally painlessly. The company mentions that they pick up phones by the second ring, and in my case, theyve lived up to this assertion. I hope readers find this review useful. If communication is important for your business, then go with Nextiva, youll be surprised to find out about how much more money you can make by simply being there to take a call.
Changed analog phone service from another company to VoIP with Nextiva. Great service and communication. Capabilities seem endless.
Nextiva really help and makes our work easier to communicate. Kudos to the team.
Nextiva helps my work easily and communicating with other colleagues and clients. I have a clear feedback with Nextiva.
Nextiva is easy to configure, install, maintain and use. Very good support. I think we have had 100% up-time since we started using Nextiva.
Steven -- we appreciate you. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We have been using Nextiva for 5+ years. Great experience. Easy to configure and use. Have not experienced any downtime. Been great.
We deployed Nextiva's VOIP solution more than 5 years ago. We have not experienced any downtime with the system. Customer service has been responsive. We highly recommend Nextiva for businesses of all sizes.
Great connection! One of the most reliable communications app!
I had the pleasure of working with the Nextiva Team at my company and the customer service is fantastic, they helped me in less than an hour.
Easy to use. Accesible in all of my devices. Has helped my remote business thrive. Very pleased with their customer service too. Highly recommended.
Alex from Nextiva has been my POC and helped me every step of the way. It is very user friendly and by far the best service for my business.
Hard to put in words how much this app has made day to day work task easier. The convenience and user friendliness makes it attractive to use on a daily! THANK YOU NEXTIVIA!
Had to contact a few times but finally got the issue resolved
Hi Tina. We are happy to know everything is good to go, now. We;'ve got your back. - Alex from Nextiva
Nextiva is truly the best VoIP service because it puts everything we need all together in a simple and useful package at a good price.
Worst ever. Nothing works, they don't have phone/fax numbers for areas and they lie, lie, lie. Don't Sign up!
Ordering and setting up my Nextiva service was quick and easy. The people are friendly and knowledgeable. Definitely recommend!
Hi Brandy! We are so grateful to have your recommendation! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
Account charged and dint complete the process of selecting a number, number was asigned random without consent
Excellent services and CSR are available whenever you need them. Awesome for call recordings and call logs
I have been a client for awhile. Nextiva provided a kind of service I needed and I am happy as a customer. I highly recommend.
I have been with Nextiva for several years and Ive never had any problems. It is affordable. It was easy to setup and easy to maintain.
Nextiva gets all are needs done and has some pretty cool customizable features with their call center.
Nextiva fits the needs for our business and works pretty well most of the time. All phone services have their issues but Nextiva has quite a bit of customizations available for their Call Center feature.
Awesome company! Dealing with Nextiva is such a refreshing experience. Every penny is well spent when working with such a professional company.
Easy to work with. Customer service is very helpful, and has efficiently solved all issues that have arose in a quick manner.
Overview
Nextiva has a rating of 4 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 2nd among Voip sites.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brent, you rock. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva