nexogy

Javier Mendo has shown excellent attention to detail when providing support and he has been instrumental into getting some of our more complicated projects off the ground. I’m very pleased with his service and expect to continue working with him as he has been nothing but top notch. He is an excellent resource for your company.

We’ve been with nexogy for quite some time now. The quality of the service is real good and we are very happy they now offer support here in the USA. Pricing lowered and we were immediately on the new plan, saving evermore month after month. My only recommendation to potential and/or existing customers is to have good quality bandwidth for all your internet needs including VoIP. We have WiMax service from nexogy but also a dedicated Switched Ethernet from AT&T that also nexogy offered us. Keep up the good work!

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy took a decent Company and made them awful. Many examples. You can search my name on google and find me. Happy to explain. Daniel Nehorai

For almost a year now their billing system has gotten awful and worse. It is either wrong every single month or I never get a bill at all. Also, when I call customer service for any reason, 1) I can't understand them due to call center in South America and the language barrier (they promised was going to be better), 2) I am on a call trying to fix an issue for 30 minutes or more and one time over an hour, 3) They don't understand me or what I want and they think it's fixed and whatever issues I had worsens and something else goes wrong. Sometimes I come in to the office and things were working fine one month, and then the other month, inexplicably, nothing works they way it should have from initial setup. The setup is horrendous and all-in-all just terrible customer service across the board. Don't even come close if your life depended on it.

ONE OF THE WORST VOIP PHONE SERVICES OUT THERE, AVOID!

At first (like 10 years ago) they were good, responsive, and fair. But their service has steadily declined over the years, and it has gotten to a place that is abysmal, to put it mildly.

Customer service is non-existent and when they do pick up the phone it's all attitude and no willingness to help at all. It's like they are doing you a favor.

Got charged $4/minute for some international calls!

STAY AWAY. TRUST ME.

They are liars! Their system is crap and it does not work at all. Plus they will lock you on a contract for 3 years and the worst is that their customer service is not even in the United States. So the Accent is really bad I couldn't understand and they did not understand me either. Avoid a lot of trouble and don't get this company. I went through this and I don't want anybody else to have my same experience. Good luck finding what you're looking for.

I called in regards to a hold button that was not working at times. I spoke with Vanessa originally who was very nice and she thought that we may need to purchase a new phone, after speaking with my manager I called back to find out the cost of a new phone and Jay was the one that received my call. Jay was excellent and suggested we try something before we went forward with a purchase - Jay saved the day! He gave me directions on how to put a call on hold without the call button and it worked perfectly when he called so I could try it out. Jay was extremely polite and helpful - he made my day and my managers day when we didn't have to purchase a new phone at this time. Thank you so much Jay!

We have had Nexogy in our office for our phone system and services for the last two years and change. We are a law office here in Florida and my staff and I enjoy all of the features and capabilities. We had another carrier that we were using, a big one, and we saved thousands of $$$$ per year, and that was more than well worth it plus we got more features too. I have read some of the complaints on this site and I can tell you all that we have not experienced any of the issues that have been presented here. We like their services very much and would recommend them to others that are very much interested in saving money and getting more features than some of the larger carriers.

We have had the services with Nexogy for a couple of years right now. We can tell you that any issues that we have had were always resolved. We have an excellent Rep in town and he has always answered our questions. We have referred some other business relationships to Nexogy and they love it. We understand that not everything is perfect, and at times it has not been, but we are always kept happy. We will always refer my business contacts to Nexogy because I know their services are full of great features and it wont break the bank either. We can tell you that there have not been any outages or issues in over 18 months or so. We are happy. Thank you Nexogy.