website thubmnail of nexogy

nexogy

How would you rate nexogy?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow TERRY M.
Unfollow TERRY M.
Send Message
Share Review
Report Review

Great Employees!
October 19, 2016

This is the first time that I am satisfied with Nexogy's customer service without having to involve a supervisor. Thank you - to Erick and Vanessa! Great Help!

Date of experience: October 19, 2016
Florida
1 review
0 helpful votes
Follow ansar q.
Unfollow ansar q.
Send Message
Share Review
Report Review

AMAZING SERVICE
September 2, 2016

Whenever I have an issue with my fax or phone it is never a bother to contact Nexogy because they are always very kind and eager to solve your problems.

Date of experience: August 31, 2016
Florida
1 review
0 helpful votes
Follow Sabine B.
Unfollow Sabine B.
Send Message
Share Review
Report Review

We love nexogy as our phone company, we are clients since 8 years, and would never go back to comcast.
Much lower rates here!

Date of experience: January 29, 2020
Georgia
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Send Message
Share Review
Report Review

Nexogy's Help Desk
March 26, 2016

Had a brief issue with my new Partner Portal and got it handled immediately! This guys are good! Response was timely as were the updates on the ticket throughout the process.

Date of experience: March 23, 2016
Florida
1 review
3 helpful votes
Follow Brian M.
Unfollow Brian M.
Send Message
Share Review
Report Review

Great Service
February 20, 2016

Since becoming a partner with Nexogy, the service and support we have rec'd has been OUTSTANDING. I have no hesitation in contacting them as I know my issue will be resolved to my satisfaction everytime.

Date of experience: February 17, 2016
Georgia
1 review
0 helpful votes
Follow Jed H.
Unfollow Jed H.
Send Message
Share Review
Report Review

Issues resolved immediately
April 29, 2016

Vanessa solved my call quality issue in a matter of minutes. Earlier she fixed a caller ID issue that plagued me for years. Very professional and highly efficient

Date of experience: April 26, 2016
Spain
1 review
1 helpful vote
Follow John G.
Unfollow John G.
Send Message
Share Review
Report Review

Nexogy has set the bar very high!
November 2, 2014

Nexogy has set the bar very high! We have dealt with other services provides before, and none of them has provided such quick response and outstanding customer service!

Date of experience: October 30, 2014
Indiana
1 review
4 helpful votes
Follow john c.
Unfollow john c.
Send Message
Share Review
Report Review

They aren't very truthful, I have had there service almost 6 months. (the worst 6 months of phone service in the 30 years I have been in business. I started documenting phone issues in Aug, we have had phone problems 17 times. We can't evan foward our phones without calling and waisting 20 min or more on the phone with them. When we ask to unfoward they always screw something up, then the phone don't work, back to tech support. 12/05/12

Date of experience: December 6, 2012
New Jersey
1 review
1 helpful vote
Follow Gail S.
Unfollow Gail S.
Send Message
Share Review
Report Review

Vanessa echevarria
March 7, 2016

Had a problem with my recording when phones on hold, messages was deleted
Vanessa sent me recording to listen to and she got the job done.
Great working with her

Date of experience: March 4, 2016
Florida
1 review
2 helpful votes
Follow Dan D.
Unfollow Dan D.
Send Message
Share Review
Report Review

Overall very happy
April 18, 2015

Have been a customer for just under a year and love the product and service. Had bad experiences with VOIP before but Nexogy has really changed my opinion. Highly reccomended.

Date of experience: April 15, 2015
Florida
1 review
0 helpful votes
Follow Domingo G.
Unfollow Domingo G.
Send Message
Share Review
Report Review

New customer setup and troubleshooting
August 1, 2016

Marlene is very knowledgeable and very attentive to the customers needs. She has a very positive and solution minded attitude that helps keep customer at ease when resolving problems.

Date of experience: July 30, 2016
VE
1 review
0 helpful votes
Follow Patricia E.
Unfollow Patricia E.
Send Message
Share Review
Report Review

Excellent!
March 11, 2016

Excellent attention every time we ask for support.
Special thanks to Erick Nunez who always responds actively and with great enthusiasm to all of our doubts and needs, always asap. Keep it up!

Date of experience: March 8, 2016
Florida
1 review
0 helpful votes
Follow Mercy G.
Unfollow Mercy G.
Send Message
Share Review
Report Review

Excellent
June 2, 2016

Vanessa Echevarria has been helping us with various issues and have always given us excellent customer service resolving each issue in a fast and professional way.

Date of experience: May 31, 2016
Pennsylvania
1 review
0 helpful votes
Follow Kosta V.
Unfollow Kosta V.
Send Message
Share Review
Report Review

Brandon Reyes
January 30, 2017

Prompt response. Good feedback and information from Brandon Reyes - on an aside I would ask that the call first go to the office line as I do not get great reception in the office. Thanks, Kosta

Date of experience: January 30, 2017
New Jersey
1 review
0 helpful votes
Follow Charlene J.
Unfollow Charlene J.
Send Message
Share Review
Report Review

Nexogy Customer Service
August 17, 2016

I have been very fortunate to get Jay more than once and I couldn't be happier!
He does a wonderful job and makes sure I am comfortable with what is happening.
Definitely an asset to Nexogy!

Date of experience: August 17, 2016
Florida
1 review
1 helpful vote
Follow Jennifer N.
Unfollow Jennifer N.
Send Message
Share Review
Report Review

Really great product
September 30, 2014

Really great product. The price is fantastic and saved us tons over ATT. The features are incredible and have really been a pleasant surprise. Highly recommended for both cost and value.

Date of experience: September 30, 2014
Florida
1 review
0 helpful votes
Follow Lidia M.
Unfollow Lidia M.
Send Message
Share Review
Report Review

Reset of lines
October 13, 2016

My customer service rep was really outstanding in dealing with my problem... was always available and helped me in all that he could. Thanks to him I was able to maintain a stable mind.

Date of experience: October 11, 2016
Florida
1 review
0 helpful votes
Follow Loren E.
Unfollow Loren E.
Send Message
Share Review
Report Review

Excellence
October 14, 2016

I am truly pleased to say that the service provided to me yesterday by Erick was superb! I can only say great things about the staff at Nexogy, as well as, their service. Jay is also wonderful!

Date of experience: October 12, 2016
Illinois
1 review
0 helpful votes
Follow Jaron S.
Unfollow Jaron S.
Send Message
Share Review
Report Review

Great Customer Service
May 29, 2016

Erick Nunez is the Man! The customer support for Nexogy is knowledgeable and reply to my service request tickets quickly. They always are very kind and make me feel like their only customer!

Date of experience: May 26, 2016
New York
1 review
0 helpful votes
Follow Cesar P.
Unfollow Cesar P.
Send Message
Share Review
Report Review

Very well attended
September 27, 2016

I was calling to know my billing account and reactive a line. She was very willing to assist me to solve all my question. I recommend her for your needs. Good job

Date of experience: September 26, 2016

Overview

nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 4th among Telephone sites.

service
11
value
9
shipping
2
returns
3
quality
9