This is the first time that I am satisfied with Nexogy's customer service without having to involve a supervisor. Thank you - to Erick and Vanessa! Great Help!
Whenever I have an issue with my fax or phone it is never a bother to contact Nexogy because they are always very kind and eager to solve your problems.
We love nexogy as our phone company, we are clients since 8 years, and would never go back to comcast.
Much lower rates here!
Had a brief issue with my new Partner Portal and got it handled immediately! This guys are good! Response was timely as were the updates on the ticket throughout the process.
Since becoming a partner with Nexogy, the service and support we have rec'd has been OUTSTANDING. I have no hesitation in contacting them as I know my issue will be resolved to my satisfaction everytime.
Vanessa solved my call quality issue in a matter of minutes. Earlier she fixed a caller ID issue that plagued me for years. Very professional and highly efficient
Nexogy has set the bar very high! We have dealt with other services provides before, and none of them has provided such quick response and outstanding customer service!
They aren't very truthful, I have had there service almost 6 months. (the worst 6 months of phone service in the 30 years I have been in business. I started documenting phone issues in Aug, we have had phone problems 17 times. We can't evan foward our phones without calling and waisting 20 min or more on the phone with them. When we ask to unfoward they always screw something up, then the phone don't work, back to tech support. 12/05/12
Had a problem with my recording when phones on hold, messages was deleted
Vanessa sent me recording to listen to and she got the job done.
Great working with her
Have been a customer for just under a year and love the product and service. Had bad experiences with VOIP before but Nexogy has really changed my opinion. Highly reccomended.
Marlene is very knowledgeable and very attentive to the customers needs. She has a very positive and solution minded attitude that helps keep customer at ease when resolving problems.
Excellent attention every time we ask for support.
Special thanks to Erick Nunez who always responds actively and with great enthusiasm to all of our doubts and needs, always asap. Keep it up!
Vanessa Echevarria has been helping us with various issues and have always given us excellent customer service resolving each issue in a fast and professional way.
Prompt response. Good feedback and information from Brandon Reyes - on an aside I would ask that the call first go to the office line as I do not get great reception in the office. Thanks, Kosta
I have been very fortunate to get Jay more than once and I couldn't be happier!
He does a wonderful job and makes sure I am comfortable with what is happening.
Definitely an asset to Nexogy!
Really great product. The price is fantastic and saved us tons over ATT. The features are incredible and have really been a pleasant surprise. Highly recommended for both cost and value.
My customer service rep was really outstanding in dealing with my problem... was always available and helped me in all that he could. Thanks to him I was able to maintain a stable mind.
I am truly pleased to say that the service provided to me yesterday by Erick was superb! I can only say great things about the staff at Nexogy, as well as, their service. Jay is also wonderful!
Erick Nunez is the Man! The customer support for Nexogy is knowledgeable and reply to my service request tickets quickly. They always are very kind and make me feel like their only customer!
I was calling to know my billing account and reactive a line. She was very willing to assist me to solve all my question. I recommend her for your needs. Good job
Answer: I agree with the previous poster. Their technical support is completely incompetent. You have to speak in their language and even then they don't understand what the problem is. It's a complete joke.
Answer: Can you please call our help desk to open a ticket and solve your issue? Thank you!
Answer: Hello Gail, We offer cloud-based business phone services and by your question I believe you are looking for answering services that we do not provide. Thank you!
Answer: Service is limited to the US. Sorry for the inconvenience!
Answer: Can you provide the number you called from? We have no record of any call being placed on hold for this amount of time. Thank you.
Answer: Dear Sir/Madam, Can you kindly provide the phone number you dialed to reach our sales department? We have a team of 40 account executives and there should be more than 20 available at any given time. Please visit www.nexogy.com and provide us with your contact information. This channel does not provide accuracy in getting in touch with us. Thank you.
Answer: Cindy, Can you please contact our sales department through 1866NEXOGY2 or if you can kindly provide us with your contact information, we will be happy to help. I want to make sure you are looking for www.nexogy.com services which offers cloud-based phone systems for companies and not www.solollama.com which was our consumer services division that we sold last year. Thank you.
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 4th among Telephone sites.