Newegg

My 13 year-old ordered (through his father) a brand new PC, turned it on and it does not work. There is no number to call. How horrific.

I attempted to order a LitePanels 1x1 SuperSpot LED light. I should have known the NewEgg price, which was well below vendors in the cinematic lighting industry, was too good to be true.

I placed the order complete with overnight shipping options then thought to follow up and request NewEggs $3 rush service. When I went back to the product page, the "in stock" note had changed to"out of stock."

Suspicious, I chatted one of the NewEgg support personnel. I was told there was a 1-2 day "processing time" before the order shipped and that orders for items out of stock may be cancelled. I could not get a clear answer whether my order would be honored or how the "processing time" worked when a customer requests overnight shipping.

Absolutely unacceptable procedure for an on-line merchant.

After spending almost $2000 on a new build PC, I was sent 2 faulty parts that made it impossible to complete the build. I immediately called them (2 days after receiving shipment to tell them I'd like to return all items since they ship faulty parts. They fought with me for DAYS trying to just issue me store credit and not accept my returns. Finally, they said I could return the items AT MY OWN SHIPPING EXPENSE AND ONLY RECEIVE PARTIAL REFUND. In the end, I will only get about half of my money back after being sent bad products. MAKE SURE YOU DO YOUR OWN DUE DILIGENCE BEFORE SHOPPING HERE!

I have been a long time newegg advocate and have been purchasing my electronics there for about 10 years. Up until recently, my experience had been unparalleled as the best online marketplace for consumer electronics. But it seems that in recent years, all that has changed. What was once the most helpful customer service is now slow and unhelpful. What once was a quick and painless chat with a representative now takes over 60 min just to get connected (for both phone and chat window). And after waiting that time, I have even had them hang up on me without warning at the close of business hours. What used to be a simple exchange process for defective items, now takes multiple customer service interactions with ultimately unsatisfactory results. Most recently, after mailing a defective item for a replacement, they sold the last one one day before my item arrived at the processing facility which means that by choosing newegg all that I had to show at the end of 3 weeks was frustration and the knowledge to select a different retailer for future purchases. Take this as a word of warning, newegg is not the company that it once was. They are no longer customer-centric and can no longer guarantee any kind of customer *******@Nicholas, I could not find any way to send a private message through sitejabber. Please advise on an alternative way to get in contact.

I've purchased a lot from newegg over the years, especially motherboards and cases.
They ship really fast and deliver quality products.
Not a fan of their third party merchants though.

I was very disappointed last black Friday when I tried to purchase one of Newegg deals on their eBay store, unlike most of eBay stores and other respectful websites like Amazon they refused to accept payment from my non-US based Paypal account! Despite the fact that I was shipping to a US address!. This is non-sense, so I sent a message to them regarding this issue but their extremely very slow response was negative too, stating that It's Newegg policy and they will not change it anytime soon.

I really do regret the considerable amount of time which I totally wasted on them following their account & deals on eBay.

GOD BLESS AMAZON

This has been the worst company to work with. After trying to return an item I had just gotten that had never been used they have the worst customer service. It's not even the customer service, it's the company as a whole. They are okay with ripping people off and taking their money. Wish I would have read their reviews before buying. COMPANY IS A COMPLETE JOKE.

I am a "premier" member and have been shopping at Newegg since 2009. I own a small business building and fixing computers. I've been mostly using amazon for my business needs but have used newegg frequently personally. So I tried moving some of my business over and a fiasco ensued which cost me $300, headache and potential loss of a longtime client. None of which was my fault. Newegg support offered me some assistance on a new purchase.It's difficult to call as I am very busy throughout the day and get pulled away and can't give my full attention. I recently have not been able to speak with who has been assisting me as they are so busy. I've been trying to work out the situation over email. To make matters worse when I am communicating via email most of the time something is completely missed, when I'm obviously asking a question it got ignored and an agreement fell through. The poor communication and lack thereof has made this more of a hassle than it has to be, perhaps the intention was good at first but I've gotten nowhere.