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NewChic has a rating of 2.6 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 2nd among Department Store sites.
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68,474 reviews
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.
Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!
I placed 2 orders at the beginning of April. I received 1 order at the end of May but the second order has not been delivered yet. On the order status it shows that the delivery has expired. I've tried to contact them but keep going into an unending loop and cannot get through. Will never order from New Chic ever again!
Hi, Denise P. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
They sent completely wrong item, I opened a PayPal case because they wouldn't refund me. Telling me to close the case then they'll refund me. They lied about destination also, so took almost a month to get to me. PayPal is dealing with it now. So don't waste your time or money with this shady company. The pictures show the difference…. And they tried to say it's the same.
Products used:
Wig
Dear customer,
We are sorry for the unpleasant experience caused.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.We hope your understanding.
However, if you feel that you have received an item that is the wrong color, please contact us and offer us more details at vipservice@newchic.com. We will be happy to help!
Best regards,
Newchic Team
Received a jumpsuit. Didn't fit. Tried many times to chat and NEVER an answer. Finally found a phone number and left message. Never returned my call. And now, the line is ALWAYS busy.
Scam!
Hi Joan M., we're sorry to hear this. Kindly be noted of the office time to the call center at this link. https://www.newchic.com/Contact-Us-hc10.html
The size range of different products varies, and basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please tell us more details with the order number at vipservice@newchic.com. We have also sent you a private message here directly via sitejabber and trying our best to help. Thanks.
I ordered a Medium sized Hoodie last January, it arrived middle of April, never in a million years is this a medium size! It would barely fit a child. I went online to apply for a refund and was told that I would have to mail it back to China and pay the shipping charge, so now I am out of pocket for the cost of shipping to me and the cost of returning the item. I do all of my shopping online and I can honestly say that this is without doubt the worse company I have ever had to deal with! I will never use them again.
Hi, Alan P. We're sorry to see this! Newchic always considers customer as first priority. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
I have given my new address. But the purchase was sent to my old address which was used as a default address. I waste £ 45. Never happened with Amazon. Whenever I change my address with Amazon, on the same page it shows the default address as well. You need to change your system
Dear Customer,
We are deeply sorry for the unpleasant experience.
We ship the parcel according to the delivery address you submitted when placing your order. If the order has not been shipped, please contact us immediately. Once an order has been shipped, we cannot change it.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
PLEASE BE CAREFUL WITH THIS SHADY BUSINESS. Items look nice but they started with very bad transactions, they only want you to pay cash so they reject your credit card as if you had no credit, not good. Company from Hong Kong (China), this use to be a nice place but now it's rotten. I do not need this bad shady business. It says they will take for ever to send items.
Hi Stella M., we're sorry to hear this. We accept VISA, MasterCard and PayPal, also many other payment methods. Use this link to see the full list: https://www.newchic.com/payment-methods-hc159.html Kindly check this link first if your payment get failed or declined. https://www.newchic.com/help_center/payment-faq168.html For further assistance, please contact us by email to vipservice@newchic.com.
I places an order on 4/19/2020 and my credit card was charged almost immediately, I paid for Priority Air Mail. As of today 5/19/2020 I still don't have the products and the tracking shows the packages have not moved. I was told to be patient and give it a few more days. I was told Order number ******* was shipped on 4/22/2020 and Order number ******* was shipped on 5/2/2020. How long does it take Priority Air Mail? My patience is running thin and when I try to track it it looks like it has not left China as nothing has changed on tracking. Please help or refund my credit card.
Hi, Paul M. We understand your concern about the delivery of your orders. Your case has been followed by our email team staffs carefully and we will do the best to assist you. Usually the package will be delivered on time based on the shipping method (https://www.newchic.com/shipping-methods-hc160.html) from the shipping date. However, in some rare cases, the order may be get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier. If you still have any questions, please contact us with the details of the issue by email to vipservice@newchic.com.
I made an order, the site indicated that items were available. I made payment and it's been over 2 months still no order confirmation. Every correspondence says items are coming, however still nothing.
Very poor customer service as it takes days for a response only to be fobbed off and told to wait.
Le manteau que j'attendais avec joie a été une grande déception! Qualité et même les teintes, le porte- monnaie qui était un détail dans ma commande est conforme à l'image.
on m'a répondu mais j'attends encore le remboursement promis et qui ne sera pas dans sa totalité!
Parceque les publicités qui se coinçaient dans mes mails m'ont donné envie d'acheter, d'essayer.
Car le manteau j'en avais besoin pour l'hiver, et le style me correspondait totalement, mais hélas c'est un manteau d'été!
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Newchic has always been committed to providing customers with high-quality services.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
The shirt shrunk after the first wash. Terribly bad quality. I can't wear it anymore.
I placed an order on April 27,2020. It is still "in transit." I have no expectation that it will ever get to me. Pretty website but there is nothing behind it. When complaining to customer service or Live Chat, all they do is apologize. I paid for shipping. Where is the merchandize. Do not do business directly with China. Always go through an American retailer which you can contact if there are problems. I am shocked that there are actually a few positive reviews? Those positive reviews are probably prepared by New Chic employees or New Chic paid for the positive reviews. How can one review merchandize that has never arrived?!
Hi, rosa K., we're sorry to hear this. Sometimes some unexpected situations might happen, which may be reflected into the feedback from our customers. We have many customers who received the items and love them as well.
Please log into your Newchic Account and see your real-time order status. In some rare cases, the order as well as the tracking update by the shipping carrier may get delayed during the worldwide transit process.
Drop us the order number on Messenger if you need our assistance. Or contact us via email: vipservice@newchic.com We will do our best to help you.
Compré unos zapatos el 15 de diciembre del año pasado y pasó un mes sin noticias de NewChic. Hace una semana, por chat, me dijeron que estaba agotado. Cambié el modelo y aún no he recibido nada.
Por el modelo
Por el modelo
Dear Manuel G.we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Except for 1 shirt, nothing else was as advertised and was made badly. Very disappointed!
Seemed to be legit, but your product provider leaves a lot to be desired. Poor craftsmanship and materials.
Liked the styles offered.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The 24 hour customer service is not available. The shipping information amounts to "we shipped it". I don't know if this is just a scam or pure incompetance, but stay away.
Hi, Melissa D. We are sorry to hear that. It is normal that the logistic company does not update the exact information on regular basis and kindly learn more at https://www.newchic.com/help_center/shipping-faq157.html. We have sent you a private message here via the sitejabber and trying our best to help. Or contact us by email at vipservice@newchic.com with the order number for privacy protecting. Thanks.
Since global marketing has been an issue, the Chinese created these sites, take orders and then expect you to wait for the making and delivery to you FROM CHINA. You know ships are going to take at least a month to deliver. BUY WISELY AND INFORMED. THIS IS A CHINESE SITE. THAT'S WHY THE FIRST THING I LOOK FOR WHEN GOING ON A SITE IS FOR AN AMERICAN CUSTOMER SERVICE PHONE NUMBER. IF IT DOESN'T HAVE ONE, I MOVE ON.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
We have specific estimated shipping time for the different countries with different shipping method which you can check at this link: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Newchic team.
I ordered an article from your French site which Arrived from Dubai I had to pay DHL transport and import duty which doubled the price of the article Nowhere when i ordered was this mentioned on your website I have complained with zero action I will not use NewChic again as you are not an honest company
Zero
Dear customer, The importer is responsible for paying all customs charges and import duties if there is any. This link has more details: https://www.newchic.com/tax-policy-hc173.html
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Unfortunately I experienced one of my worse online orders ever. It's been two months I'm waiting for the order to be delivered and yet is still not even dispatched.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like "Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. The procurement of the unavailable items has been processed. As soon as the products are in stock, your parcel will be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in detail via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If your order is out of stock, you can choose to wait or get a refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was canceled, we will issue the refund within one business day. And the refund will be processed back to your original payment method. The expected refund time depends on your original payment method.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you
Newchic team.
These shoes were nowhere near a US size 10.5 so I gave them to my daughter who wears a women's 9 and they fit her so she gets them.
I got half my money back but I would have much preferred the right size shoes.
Because I thought they had good products and now that I know it's just super cheap Chinese $#*!, no more NewChic for me.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I ordered some shirts in September and never received the merchandise or a refund! I tried to email them, but they will not respond!
Scam! Beware!
The shirts I received at home are much larger than what their website describes... I tried to contact their Customer Service several times and no answer, so I cannot exchange the shirts for a smaller number... My advice, NEVER buy from NewChic, cause if u want to change anything, they will ghost you!
I bought a sweatshirt from you which cost £25,49 with postage and packing, The item was to small and i had bought it as a present, So i got in touch with you and you gave me an address to send it back which i did at the Post Office which cost me £12,50 so i ordered another one which fitted perfect but you never refunded my money on the first sweatshirt i find this very bad policy and am still in the red for £37.99 which i think is very unfair so i wont go on but shall be advising all my friends on Facebook to stay clear of this company as they dont stick to there policys. Yours P McGurk.
NONE.
Dear customer,
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you. You can consult the card issuing bank for more information.
We truly understand how frustrated you are. Please do not worry, all individual products are checked rigorously to ensure that they are kept in line with the high standards. We are always here to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@newchic.com.
Best regards,
Newchic Team
This company is bogus... they will ship out poor quality products charge you in GBP and expect you to return it to China... then they will not accept the goods from Customs China. Very poor quality service. Try not to go near them
Products used:
Poor quality product
I bought 4 items from NewChic. I only ever received 3 of them and have no way to find out where the 4th item is. No one to contact or ask for a refund?
Dear Customer,
We receive your disappointment.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi, Roberta B. Sorry to know about the unpleasant experience. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, since your order has been shipped out. We'd like to take a closer look at this and assist you accordingly if the order could not be delivered in time, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.