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NewChic has a rating of 2.6 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 2nd among Department Store sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
68,474 reviews
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.
Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!
I placed 2 orders at the beginning of April. I received 1 order at the end of May but the second order has not been delivered yet. On the order status it shows that the delivery has expired. I've tried to contact them but keep going into an unending loop and cannot get through. Will never order from New Chic ever again!
Hi, Denise P. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
Somewhat large, with an inner sole, wearable. Colours are gorgeous.
Packaging arrived soaked and soggy. Shoes inside were fine.
Dear Customer,
We apologize for this inconvenience. We will inform our developers to check and optimize it. Thank you very much for your feedback.
For any further information or assistance please feel free to contact us via this email: vipservice@newchic.com, and we will solve your problem positively.
Recommend adjusting the website so it is possible to return to same search point on display
I like the products
Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.
They sent completely wrong item, I opened a PayPal case because they wouldn't refund me. Telling me to close the case then they'll refund me. They lied about destination also, so took almost a month to get to me. PayPal is dealing with it now. So don't waste your time or money with this shady company. The pictures show the difference…. And they tried to say it's the same.
Products used:
Wig
Dear customer,
We are sorry for the unpleasant experience caused.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.We hope your understanding.
However, if you feel that you have received an item that is the wrong color, please contact us and offer us more details at vipservice@newchic.com. We will be happy to help!
Best regards,
Newchic Team
Received a jumpsuit. Didn't fit. Tried many times to chat and NEVER an answer. Finally found a phone number and left message. Never returned my call. And now, the line is ALWAYS busy.
Scam!
Hi Joan M., we're sorry to hear this. Kindly be noted of the office time to the call center at this link. https://www.newchic.com/Contact-Us-hc10.html
The size range of different products varies, and basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please tell us more details with the order number at vipservice@newchic.com. We have also sent you a private message here directly via sitejabber and trying our best to help. Thanks.
I ordered a Medium sized Hoodie last January, it arrived middle of April, never in a million years is this a medium size! It would barely fit a child. I went online to apply for a refund and was told that I would have to mail it back to China and pay the shipping charge, so now I am out of pocket for the cost of shipping to me and the cost of returning the item. I do all of my shopping online and I can honestly say that this is without doubt the worse company I have ever had to deal with! I will never use them again.
Hi, Alan P. We're sorry to see this! Newchic always considers customer as first priority. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
The coat came out from its vacuum packing so creased as if the cows would have chewn on it.
I made a mistake and believed the colourful advertizing
I needed a coat and shoes
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear George S. Thank you for your comment and sorry for the inconvenience caused. As the package is transported over long distances, it is inevitable that there will be some wrinkles. If the package has quality problems, please contact our customer service in time. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Cat blouse had two manufacturing faults and was polyester fabric and not cotton as advertised, the Scenic T-Shirt was round necked and not V shaped as advertised. Also money came out of my account for another scenic t-shirt which I did not order. NewChic refunded this when they were aware of what had happened.
The advertised items looked interesting and quite unique. However the quality of the materials used was disappointing in reality which is a pity.
My daughter is mad on cats hence the choice of the cat blouse/jacket. I like scenery which is why I chose that type of T-shirt.
Dear Jill S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I have given my new address. But the purchase was sent to my old address which was used as a default address. I waste £ 45. Never happened with Amazon. Whenever I change my address with Amazon, on the same page it shows the default address as well. You need to change your system
Dear Customer,
We are deeply sorry for the unpleasant experience.
We ship the parcel according to the delivery address you submitted when placing your order. If the order has not been shipped, please contact us immediately. Once an order has been shipped, we cannot change it.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.
They offer a stylish and different fashion choice to most in the UK
They look good
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
PLEASE BE CAREFUL WITH THIS SHADY BUSINESS. Items look nice but they started with very bad transactions, they only want you to pay cash so they reject your credit card as if you had no credit, not good. Company from Hong Kong (China), this use to be a nice place but now it's rotten. I do not need this bad shady business. It says they will take for ever to send items.
Hi Stella M., we're sorry to hear this. We accept VISA, MasterCard and PayPal, also many other payment methods. Use this link to see the full list: https://www.newchic.com/payment-methods-hc159.html Kindly check this link first if your payment get failed or declined. https://www.newchic.com/help_center/payment-faq168.html For further assistance, please contact us by email to vipservice@newchic.com.
I places an order on 4/19/2020 and my credit card was charged almost immediately, I paid for Priority Air Mail. As of today 5/19/2020 I still don't have the products and the tracking shows the packages have not moved. I was told to be patient and give it a few more days. I was told Order number ******* was shipped on 4/22/2020 and Order number ******* was shipped on 5/2/2020. How long does it take Priority Air Mail? My patience is running thin and when I try to track it it looks like it has not left China as nothing has changed on tracking. Please help or refund my credit card.
Hi, Paul M. We understand your concern about the delivery of your orders. Your case has been followed by our email team staffs carefully and we will do the best to assist you. Usually the package will be delivered on time based on the shipping method (https://www.newchic.com/shipping-methods-hc160.html) from the shipping date. However, in some rare cases, the order may be get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier. If you still have any questions, please contact us with the details of the issue by email to vipservice@newchic.com.
Nunca me había animado a comprar ropa por internet, pero decidí intentarlo y correr el riesgo. Honestamente me sorprendió la seriedad, profesionalismo y eficacia de su empresa. Los felicito, sigan así, cuidando siempre al cliente. Saludos.
Ofrece una variedad de diseños que no encuentras en otras tiendas a buenos precios.
Basicamente por el diseño tan original de las prendas.
I made an order, the site indicated that items were available. I made payment and it's been over 2 months still no order confirmation. Every correspondence says items are coming, however still nothing.
Very poor customer service as it takes days for a response only to be fobbed off and told to wait.
Le manteau que j'attendais avec joie a été une grande déception! Qualité et même les teintes, le porte- monnaie qui était un détail dans ma commande est conforme à l'image.
on m'a répondu mais j'attends encore le remboursement promis et qui ne sera pas dans sa totalité!
Parceque les publicités qui se coinçaient dans mes mails m'ont donné envie d'acheter, d'essayer.
Car le manteau j'en avais besoin pour l'hiver, et le style me correspondait totalement, mais hélas c'est un manteau d'été!
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Newchic has always been committed to providing customers with high-quality services.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
La documentation qui accompagnait la commande était incomplète, pas très compréhensible et puis le prix pratiqué pour cette montre etait tres au dessus de la moyenne que l'on peut trouver chez d'autres vendeurs sur internet.
Par la pub faites sur l'article.
Son design et il me plaisait
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear maurice r.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We are focusing on providing high quality product with better price to customers. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe
I have previously purchased shoes from Socofy which are beautiful, comfortable and I have worn them forever. My latest purchase however is not so good. One pair is crooked, and does not have enough strap to securely attach the shoe. The other pair are passable but I do not think they will become favourites as their predecessors were. Quite disappointed in the drop in quality and finish of these shoes
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My grip socks arrived sooner than I expected, which was a lovely surprise. However I received an email saying that my package would be delivered to local distribution center and I'd have to pick it up there. This was annoying, since no mention of this was made at the time of purchase. Despite the email to the contrary, the package was delivered to my address as originally expected.
The grip socks themselves are slightly smaller than I'd hoped, but not too uncomfortable.
The shirt shrunk after the first wash. Terribly bad quality. I can't wear it anymore.
Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.
Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I placed an order on April 27,2020. It is still "in transit." I have no expectation that it will ever get to me. Pretty website but there is nothing behind it. When complaining to customer service or Live Chat, all they do is apologize. I paid for shipping. Where is the merchandize. Do not do business directly with China. Always go through an American retailer which you can contact if there are problems. I am shocked that there are actually a few positive reviews? Those positive reviews are probably prepared by New Chic employees or New Chic paid for the positive reviews. How can one review merchandize that has never arrived?!
Hi, rosa K., we're sorry to hear this. Sometimes some unexpected situations might happen, which may be reflected into the feedback from our customers. We have many customers who received the items and love them as well.
Please log into your Newchic Account and see your real-time order status. In some rare cases, the order as well as the tracking update by the shipping carrier may get delayed during the worldwide transit process.
Drop us the order number on Messenger if you need our assistance. Or contact us via email: vipservice@newchic.com We will do our best to help you.
Terrible company.
I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers.
After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they're refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law.
I seriously advise you to stay away from this company.
Hi, Tom J., we're sorry to hear what happened. Newchic always considers customer as first priority. Should you wish to discuss the matter further, please don't hesitate to contact us here or from the Messenger ( or here https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2). We will also conduct a review of the relevant parties involved in your case. Thanks a lot!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi, Roberta B. Sorry to know about the unpleasant experience. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, since your order has been shipped out. We'd like to take a closer look at this and assist you accordingly if the order could not be delivered in time, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.