NetworkSolutionsReviews 3,045

I want a search bar for my website, but everyone keeps telling me it cant be done! Ridiculous. If amazon, walmart, Lowes, etc all have search bars then I can too!

I have had a lot of trouble in the past with all the components of maintaining a web site. ProConsulting offered me a package deal of setting up a trimmed-down site that promotes primarily a single book, with links to the author, the book description and ways to buy the book. The team got the site up in the promised time frame of less than a month, and followed up all my instructions and revisions.

Network Solutions did a great job rewriting parts of my website for SEO purposes. Zabrina (I'm not certain how she spells her name) did the work and explained to me how to track the results. She provided friendly, excellent service.

AM A CUSTOMER FOR OVER 20 YRS. COMPANY IS NOW HORRENDOUS. BILLING ME FOR WEBSITE THAT DOESNT WORK. TECH GUYS SENDING EMAILS THAT ARE INCORRECT. MANAGERS HIDING AND WONT ACCESS OR HELP. HORRENDOUS ABSOLUTELY HORRENDOUS.

Always excellent follow up and response by the great tech team at Network Solutions.
Loyal customer for over 20 years!

Red Flag: Don't sign up for any services when you cannot turn off auto-renewal.

My non-profit client had used Network Solutions (NS) for web and email hosting a small website for years. We were asked to review. NS added on a boat load of useless services that was costing our client of $200 a month in charges for a single email account and a 5-page static website hosting. We moved the hosting and domain to a new provider for under $30 a month, and turned off all NS services ofver live chat. The agent said "I have disabled all the auto renewals from my end." A month later new charges appeared on our client's account for SSL services (with no web hosting) and Contant Contact services (with no email hosting). I asked for a refund. They refused.

I called the Customer Service number and after 30 minutes of being on hold, was disconnected and sent to a survey. I called back and talked to a new agent, and I threatened to file complaints with the BBB and the California State Attorney General if the unautorized charges were not refunded, and then was placed on hold for another 5 minutes, after which the agent said their supervisor agreed to refund the last 2 charges. Hopefully this is the end of the NS nightware.

My company has been a customer for a few years. Network Solutions has consistently provided excellent and prompt work. I am very impressed with their ability to customize and design changes with a minimum amount of instruction.

Their business model is tricking people into signing up for things they don't want. They send tons of emails trying to confuse customers. Use a different company!

This company is despicable. They allowed my domain name americanroofremodel.com to be released and purchased by a domain shark who is trying to charge my small company thousands of Dollars to get back. This company had the nerve to say they didn't have a revised card on file to renew our domain….however they billed me for other services all along on our credit card, the email from them stating our domain was going to expire that had my personal name, and our web.com username on it was a phishing email, however it was not as all the links brought you to their actual web address. I replied back to this email stating our card is in file and to please bill it so our domain is renewed, but they said it was a phishing email, I am an internet savvy person, it was not. In addition this was the only email received about our expiring domain and they said it was fake. So if it were fake that means we received no email, no phone call, no warning whatsoever about our domain, and all emails tied too it literally given away, and all they could say was "it was our fault". Remember they were billing us for other services all along on our card that never expired. Right now my small company is in disarray all because this horrible excuse for a company either got hacked, or accidentally gave our domain away. Do yourself a favor and avoid web.com, domain.com, or network solutions as they are all the same at all costs. Please please do not go through what our company has to go through I beg you.

After the death of our primary contact person, I tried to get in touch with Network Solutions to update the email on the (nonprofit business) account. The experience has taken more than 10 calls and emails over what is now a three month period (because everything is "wait 24-48 hours for a response"). I was told to fill out a Primary Email Change request, then I was told to submit a change of ownership form. I had to submit multiple personal and organizational documents (expected) but never told why so I would get a response back that the Tax form was too old (which made me think they were looking to prove the company was still operating) so I would submit something different from the list but be told that the address wasn't the same (mind you, we're a nonprofit so half of these are public documents anyway. I would call the Customer Service desk, and the chat feature online but they're all different departments and do not have a way to communicate with one another so every time I'd connect with someone we'd start at square one. We've been a customer for a while (over 15 years), there really should've been a better way to help us out in a time of need.

Jay (Justin) employed his in-depth expertise in web design and editing, as well as his patient and cheerful customer service manner, to brighten up our company website. Answering my questions, he provided better ideas than what I had intended. He guided me through handling website photos and how I might edit them to achieve a standard look. He described how the coloring would work, and what the best practice was for color selection. He pointed out how the features and blocks work, and how to successfully edit and delete those. He led me to the SEO and Company information pages to ensure we had the proper info in them for success. His support was an exceptional customer service experience. Awarded 11 out of 10 points! My compliments, Sir!

For three weeks my website has been down due to a problem with the SSL certificate that they generated themselves and they still haven't given me a solution, they have the worst customer service and very poor quality of the technology they offer.

There are not enough characters in this field to express how I feel about this company. 1 start is too much for them. Run away, believe me, you'll regret it if you do business with them sooner or later.

I cancelled the service and they AUTORENEWED me! They stole my money and wont give it back! Do not give these thieves your credit card. I have the emails for proof.

They steal because they know no government agency will hold them accountable. Bait & switch. Beware fraud.

I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place.

So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON'

A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things.

ARGH! Switching away ASAP

After being a customer for 24 years, I tried to transfer a domain name to another perosn. The web site advice USELESS, and the CHAT assistance marginally better.
These guys do NOT deserve your business and I will NEVER EVER USE THEM AGAIN!

Do not use network solutions, they will steal your money without your consent! This is the worst service I have ever used and the customer service is absolutely awful. They STOLE money from me and I will be involving my bank and the police of this fraudulent behaviour! I was charged a service after cancelling. I tried to contact online support and the person on the chat left both times without helping. I tried calling customer service, I had to wait 30 minutes and was disconnected twice. When I finally got through to someone the third time after waiting 30 minutes again, I then had to be directed to someone else who said someone made a mistake and did not cancel the services. They said they could not refund me (this was a day after my account was charged). They stole my money, did not refund me and took up over two hours of my work day. I am extremely upset, frustrated and angry with this company. I pray this company gets shut down so no one else has to have money taken from them!

As an owner of a digital agency we work with several website hosts. Network Solutions is definitely near the bottom. Their support is horrendous. You are ALWAYS on hold for 30 minutes. Then you get a glorified sales person they are trying to convert into tech support. There are many other hosts that do a much better job than Network Solutions. Keep shopping.

The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system