NetworkSolutionsReviews 3,045

Clunky, no easy way to get out of "chat". Sometimes they are pushy trying to get a 5 star review. Site definitely not easy. No way to download a calendar or easy way to login to email.

I recently changed my website hosting and management to Network Solutions (web.com). They offer timely, clearly explained and friendly service. They helped me to develop and secure my new website in a couple of weeks and sold me the best (not excessive) services for my needs.

Easy to work with. Quick turnaround time. I have worked with several venders over the past 15 yers. They are the most responsive.

I always receive 5 Star Services! I highly recommend web.com especially their SEO Ignite program!

The support representative was able to help me resolve my issue.

I received an email from web.com that seemed suspicious so I didn't respond. I called customer service and she asked for the sender's address which she confirmed was a scam.

I am giving them three stars instead of 1 because their service team is friendly and the templates they had were attractive, even though I did not get mine published. I canceled the service within 7 days because it was not connecting to my GoDaddy domain after 5 days of waiting. For whatever reason it was not compatible. They tried to tell me it was something I did but weren't any good at helping me troubleshoot (I have had the domain for 15 years, just wanted to make sure I wasn't missing out on trendier options) They do not do refunds, even though I never used the service, so I basically donated my money, but I got over it. The next month I received notice that they tried to bill my dormant account. I called to have it fixed and he processed the cancellation again. I received another billing attempt the other day and requested that my entire profile be wiped out (via chat and email). Today I see where I was billed for service renewal, which is inaccurate. The service agent had me on hold trying to clear it up. He said the auto-renew was still active. He escalated the issue and said my refund for the past few billing cycles will be refunded because he submitted documentation of my multiple requests to cancel.

At first it was a little difficult to work with but once I started working with it and getting to know how it works it was very easy to build my site. And I love how it came out.

Everyone who has helped me at web.com has been excellent: patient, helpful and very nice.

The website is difficult to build and the directions confusing. The directions presuppose a lot of knowledge. The chat help only referred me to directions which I didn't understand. I'm using it now because of the effort I've put into it but a lot of strange things happen and I don't know why.

I have been repeatedly lied to and failed by web.com in regards to getting a SSL set up for my website. We are losing sales by the day and the tickets keep getting lost and pushed and never resolved

Couldn't change phone number because it was in a picture. I couldn't add e-commerce to it unless I updated an upgraded to something else. Overall terrible experience

Web.com is okay, but just after 1 day of registering my domain, I have had over 50 solicitation calls. I wish the company would keep their customer's information a bit more private.

I purchased a service for setting up email account. Even after 3 week, I can not set up email. I have contacted their technical support multiple times. Only thing they do is escalate it and create ticket.

After few days I get an email stating that it is resolved and go ahead set up email. I am sure it is not an error my end because I suppose to have a link in the page to start setting up email. The link is not there.

So far the website I had them create costs about 2800. 5 pages and one supposedly e-commerce page to sell items. That page is pathetic. Not one proper listing. The big problem is their email is not sending me mail to my iCloud address they just said it was my problem and just about refused to update it to one that works. I had apple o the phone and they still deny any problems. Customer service is good but they don't want to help besides sending me another email that I don't get to vertmy identity. This is stupid they won't fix it. If I could get a refund and walk I would.

I truly wish that I had never heard of web.com
They are super quick to take your money, but do nothing to resolve issues. Their standard answer is "give us more time."