NetworkSolutionsReviews 3,045

My website is so slow! I am trying to pay to have it go faster but for two weeks your system has not taken my payment, NEVER AGAIN WILL I MAKE A WEBSITE WITH YOU

I cannot stand my website. I thought I found a girl that could help me with it and organize it and yesterday she rescheduled and today she never called me. I'm thinking I just need my money back and I need to go elsewhere. This is been going on since May. I'm not sure where the disconnect is but everybody you send me is flaky AF

web.com wanted to charge me $2800 to fill out a template and not following my instructions. I could have done what they did in less than an hour. web.com DOES NOT offer professional services. Buyer beware.

Web.com advertises their customer service will walk you through to get you started. First of all it's damn near impossible to get a real person to talk with. Reps talk to you on their their technical level like you know what they're taking about. If you don't use their service Web.com does not issue a full refund.

Never received my refund and my account was compromised due to web.com fraud

Great customer service, All agents have been patient, helpful and I love how they designed our website.
sthwom.org

The site store is severely lacking in any type of product search and presentation options. There is no search available. There is no way to separate products. The only way to get around the separate products is too utilize the unlimited pages and make it yourself. There still is no search, bit at least after many hours of manually making pages that have product categories separated, I have something useful and clear to the customer. How ever came up with the e-commerce side of the site must have been only trying to sell a single color of a mug or something very basic. We are trying to sell parts to dozens of manufacturers and dozens of items with separate parts numbers for each. If I would have known that in the beginning, we would have chosen a different company to work with. If you choose to have them start the site, check all wording, it's pretty evident that at least the person(s) doing ours, English was not their first language.

Overall, we are too deep now to switch anytime soon. Buyer beware.

Just horrible site looks outdated. Zero help. Shopify is better. Hands down.

Before entering into this contract I explained that my client base was graphic designers and marketing agencies, therefore a better than "standard" level of design was needed. Contract was signed, payment was made, and I then provided the copy, images and an example of the site I wanted. The initial proof sent was so different from what I had requested, fonts didn't match, it did not follow the example at all - simply put, it was awful. I was then told you couldn't handle the type of site I wanted, even if I paid extra. I now am paying you monthly for a site that isn't live. I would never recommend your design services to anyone.

Design team made me a website design that I did not like or even close to what I wanted. I deleted it and now I have to make my own. I'm finding it to be a difficult process.

They just lie to you to sign up and then they tell you they cant help you. It's a big scam and waste of time.

Just getting everything setup and inventory added to store. So far so good.

The statement that it is easy and you can get your page up and running quickly is a joke. There is no guidance for a beginner. The chat support unless you push back gives you links after links to solve it yourself. My web page is still not operating as I would like it to and probably won't be anytime soon. I have been at this since August 24th of this year. Chat attempts to upsell you. They want $2000.00 and they can create a professional web page. There is no platform to follow that tells you what you need to do next or a form a guidance. You put something into action you need to wait 2 hours, 4 hours or 24 hours for it to update or process. If you go to chat, most often they will tell you to all a number as they are not able to assist you with that particular action or issue.

Great I am the page owner and I think the page is great. Using the web builder was easy. I used the builder to change information on my page. It was not complicated. The web builder and the tools are helpful and uncomplicated to use.

I paid $60 to set up an online store. It was my first time doing so, so it took me a month to build it and then after FINALLY finishing it... I get a notification that my site needs renewed due to expiration? Which apparently costs $40?!?!? I am so glad that I just paid $60 and wasted a month of my time completing something that is now unusable. I dont have another 40 bucks to go and drop on anything extra right now. My goal was obviously to get some income flowing in by selling things on my website... but thats apparently not going to happen.

Relatively easy to use and friendly customer service.