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NetworkSolutionsReviews 3,045

2.9

From the business

Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

service
197
value
70
shipping
28
returns
38
quality
107
This company does not typically respond to reviews
Kentucky
2 reviews
0 helpful votes
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I have tried with no success to change the setting from automatic renew on some of these sites.
I only need 1 site that i wish to use that i can't even get into.
I find that there is now way to contact a real person to get this situration resolved.
MY email address is *******@scrtc.com and my phone # is *******864 if anyone with this company would be willing to contact me to get this situation corrected.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part

Date of experience: March 15, 2024
Massachusetts
1 review
0 helpful votes
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Can.t find help to transfer the token google workspace

Date of experience: March 14, 2024
Michigan
1 review
0 helpful votes
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I'm seeking help using your "chat", but I'm not receiving a response.

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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My hosting and web building account with you is currently suspended for non payment when in fact I paid my monthly bill 4 days ago when I was lied to by one of your employees. As I had been trying for over a week to add 4 subdomains to my domain and being helped everyday by one of yours and being told Something different Every day. Finally this woman 4 days ago tells me that I have the wrong kind of hosting package to add subdomains to and that is why no one can get them to work. She further explains that the hosting I need will cost $16.00 a month and the old hosting would be cancelled. She charged me that day $9.65 to start up the new hosting insuring me that my email and the web site I was creating would simply transfer to the new package. Well 4 days later and the web site is not working, the subdomains are not working and someone thinks I didnt pay my bill and shut me down...Somebody that knows what they are doing owes me an appology and an explanation.

Date of experience: March 14, 2024
Arkansas
2 reviews
0 helpful votes
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There wasn't a lot of guidance on how to set/connect certain things. Plus, in order to even set up a site, it cost extra. I think having a video that gives the rundown of the process before purchasing would be convenient.

Date of experience: March 14, 2024
New York
1 review
0 helpful votes
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Havent been able to see any progress or access our sites as of yet.

Date of experience: March 13, 2024
Oklahoma
1 review
0 helpful votes
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It is difficult to navigate all of the different options. I would think the process would be more helpful, Instead, In my opinion you get trapped.

Date of experience: March 13, 2024
Qatar
1 review
0 helpful votes
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They took the money twice for the same transaction.

Date of experience: March 13, 2024
Colorado
2 reviews
0 helpful votes
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I will never use this company again. I don't deal with companies that lie to their customers. I will tell the world

Date of experience: March 12, 2024
Minnesota
1 review
0 helpful votes
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It's a learner curve making my own website. Thanks for all your help.

Date of experience: March 12, 2024
Australia
1 review
0 helpful votes
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Had an issue initially with accessing the account, but all fixed now - thank you

Date of experience: March 12, 2024
Iowa
1 review
0 helpful votes
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Paid for hosting but no credit available, also user name changed changed and password didn't work but when reset new it said password was already used.

Date of experience: March 11, 2024
Australia
1 review
0 helpful votes
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I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far

Date of experience: March 11, 2024
Washington
1 review
0 helpful votes
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Lost domain to scalper
March 20, 2024

Lost domain to scalper. Didnt get any help. Held ransom for $3500. Not gonna work for small business.

Date of experience: March 10, 2024
Nevada
1 review
0 helpful votes
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Company is a scam, terrible business every here is fraud

Date of experience: March 10, 2024
Arizona
1 review
0 helpful votes
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Some stuff is fine, other items are not as expected. LIke no exchange hosting and the types of templates available are not up to my liking.

Date of experience: March 10, 2024
Texas
1 review
0 helpful votes
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Difficulty setting up my workspace account and no help.

Date of experience: March 9, 2024
Minnesota
1 review
0 helpful votes
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Some difficulty navigating, but soon was successful

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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It won't resend a verification email for my domain - this user interface is such a piece of flaming $#*!, horrendous to navigate. Especially considering it's a domain site. Domain.com should be embarrassed

Date of experience: March 9, 2024