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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Still trying to figure out how everything works and what my next steps are
So far so good! Easy to navigate through and customer service is awesome!
I rate this site as one of the best, most effective effective
Do not under any circumstances use this service when there are better providers out there. Especially for WordPress, they are trash. Their service and support are both garbage, I would not recommend this provider to my worst enemy. They will nickel and dime you for services others provide for free, stay away! Also, their chat support is full of Bots and canned AI responses, not great for tech support.
Domain allows known website squatters/grabbers register names that have previously been in use. These website squatters (such as GODaddy LLC) then exploit legitimate registrations by charging extortionate rates (between $1,000 to $5,000 plus fake broker fees considering the website is actually registered with them) to release the domain name. It is disappointing. And it left Jitesh in a position where he was not able to help or offer any empathy. Domain must do more to stop name grabbers like GoDAddy.
There are many technical issues with my site. Pages not indexing, lack of flexibility with formatting my blog post. Just very basic stuff that should already be figured out.
You haven't fixed my google workspace deletion/email name problem
The site was wonderful to work with as a novice. Alot of help. Answered the phone when help was needed.
"It has been showing setting up your domain. This can take up to 24 hours."
But it has taken days and still not finished
Paid for google workspace through domains.com, but now being asked to sign up for a plan when accessing google workspace.
Incredibly user-friendly interface. The variety of templates and additional features greatly enhance the experience. The convenience of obtaining a domain through the same platform is a huge plus.
Mobile login website builder does not seem to function well as. Compared to prior web host company despite many other similarities. Below email is not mine and mine is not being provided for feedback since there is no "order" with the feedback.
domain.com is very slow to load at login and i am having touble gaining access to the tools i purchased. I am trying to figure it out now, but may need customer support
Would like if the logo designer allowed one to use their own images. Otherwise, so far so good.
I didn't realize you make us have different logins for different domains. One of my URLs just autorenewed because i had no idea you require more than one account instead of putting all our purchases together. I'm vey unhappy.
My domains autorenewed before I had a chance to turn off auto renewal so I have wasted over $100. Its still two weeks until they are due and I had no intention of renewing
I have not gone further than securing domain name ect. I am working on website and researching all of this now
The chat window covered the cart and order information and made it too confusing. [I was using a Chrome browser on my MacPro]. I could not move my chat window either on my screen! All that made it quite hectic indeed. Kindly confirm that all is okay with my purchases, and I have done all that is needed. My login name assigned is terrible. How can I change it?
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB