NetworkSolutions

There are not enough characters in this field to express how I feel about this company. 1 start is too much for them. Run away, believe me, you'll regret it if you do business with them sooner or later.

Jay (Justin) employed his in-depth expertise in web design and editing, as well as his patient and cheerful customer service manner, to brighten up our company website. Answering my questions, he provided better ideas than what I had intended. He guided me through handling website photos and how I might edit them to achieve a standard look. He described how the coloring would work, and what the best practice was for color selection. He pointed out how the features and blocks work, and how to successfully edit and delete those. He led me to the SEO and Company information pages to ensure we had the proper info in them for success. His support was an exceptional customer service experience. Awarded 11 out of 10 points! My compliments, Sir!

My company has been a customer for a few years. Network Solutions has consistently provided excellent and prompt work. I am very impressed with their ability to customize and design changes with a minimum amount of instruction.

Been with them for over 10 years. NEVER AGAIN. After I renewed my hosting for 5 years things went down hill. Both my sites started to slow down. They put me on an over crowded sever. They said a 20 second delay before the page loads is acceptable. What customer is going to wait 20 seconds for a page to load? I want a refund or at least a prorated one. Network solutions response, NOPE, we can give you a coupon for future purchases. REALLY. I migrated my site somewhere else, and guess what, page loads in under 3 seconds.

They also charged me for a Windows Hosting site that i never signed up for. 1200 bucks. For something I never signed up for. I did not catch it in the 30 day window so guess what they said, NO REFUND.

I WILL NEVER do business with Network Solutions again. They just lost a long time customer of these shady business practices.

Network Solutions did a great job rewriting parts of my website for SEO purposes. Zabrina (I'm not certain how she spells her name) did the work and explained to me how to track the results. She provided friendly, excellent service.

I recently changed my website hosting and management to Network Solutions (web.com). They offer timely, clearly explained and friendly service. They helped me to develop and secure my new website in a couple of weeks and sold me the best (not excessive) services for my needs.

I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place.

So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON'

A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things.

ARGH! Switching away ASAP

I have had a lot of trouble in the past with all the components of maintaining a web site. ProConsulting offered me a package deal of setting up a trimmed-down site that promotes primarily a single book, with links to the author, the book description and ways to buy the book. The team got the site up in the promised time frame of less than a month, and followed up all my instructions and revisions.

We have registered domains and used hosting from Network Solutions for decades. But the last couple years (since merging with web.com it seems) they have been awful. Problems take weeks to fix, you can't speak to anyone, just text chat from their website, no level two support or access to admins/supervisors. Our most recent experience is in trying to get a contact email changed. This was a simple request that they said would take 24 hours. I have now checked every day, going on two weeks, and still nothing. Literally cannot open our business until this is fixed. Customer services reps (who are always lovely, bet they hate their jobs!) always say they have escalated the case, prioritized the case, ad nauseum, but we never hear anything from anyone. Once we get this fixed, we plan to move all our domains away from Network Solutions. Just can't continue working with the shoddy level of service and dishonesty.

For three weeks my website has been down due to a problem with the SSL certificate that they generated themselves and they still haven't given me a solution, they have the worst customer service and very poor quality of the technology they offer.

Network Solitons is undoubtedly the most egregiously unethical and deplorable company in existence. Their audacious tactics involve surreptitiously turning on auto-renewal for their services, entangling unsuspecting customers in a never-ending cycle of exorbitant charges without their consent. With blatant disregard for basic principles of consumer rights and transparency, Network Solitons displays a contemptible lack of integrity by preying upon their own clients. Moreover, the quality of their service plummets to unimaginable depths, leaving customers stranded with subpar resources and abysmal support. The sheer audacity and malevolence displayed by this maleficent enterprise is unparalleled, cementing them as the epitome of corporate cruelty and deceit. Unscrupulous practices such as these tarnish the already dubious reputation of the tech industry, reaffirming Network Solitons' status as an abominable entity deserving universal condemnation.

Their business model is tricking people into signing up for things they don't want. They send tons of emails trying to confuse customers. Use a different company!

As an owner of a digital agency we work with several website hosts. Network Solutions is definitely near the bottom. Their support is horrendous. You are ALWAYS on hold for 30 minutes. Then you get a glorified sales person they are trying to convert into tech support. There are many other hosts that do a much better job than Network Solutions. Keep shopping.

The last few support calls to NS were much better than a few years ago, yet there still is a wide variance in the knowledge & customer service quality from one rep to the next. Hang up and call back if your rep seems to be leading you down a wrong path.

AM A CUSTOMER FOR OVER 20 YRS. COMPANY IS NOW HORRENDOUS. BILLING ME FOR WEBSITE THAT DOESNT WORK. TECH GUYS SENDING EMAILS THAT ARE INCORRECT. MANAGERS HIDING AND WONT ACCESS OR HELP. HORRENDOUS ABSOLUTELY HORRENDOUS.

I have been with network solutions for about 6 years. Our site has been down numerous times. One time for over a week! I have even spoken to people who have worked there and they say it's a terrible company to work for. One again, our site is down today so I spoke to hosting and they said they needed to transfer me to the e-commerce team and the e-commerce team is closed! It's nice to know there is no one there if your site goes down over the weekend.

Do not use network solutions, they will steal your money without your consent! This is the worst service I have ever used and the customer service is absolutely awful. They STOLE money from me and I will be involving my bank and the police of this fraudulent behaviour! I was charged a service after cancelling. I tried to contact online support and the person on the chat left both times without helping. I tried calling customer service, I had to wait 30 minutes and was disconnected twice. When I finally got through to someone the third time after waiting 30 minutes again, I then had to be directed to someone else who said someone made a mistake and did not cancel the services. They said they could not refund me (this was a day after my account was charged). They stole my money, did not refund me and took up over two hours of my work day. I am extremely upset, frustrated and angry with this company. I pray this company gets shut down so no one else has to have money taken from them!