NetworkSolutionsReviews 3,045

web.com dashboard is a big mess. For something simple as changing the DNS setting of one of my domain names, it has been 3 days of chatting with your chat support and email the support team and still my DNS has not been updated. I have escalated the issue to the next tier support but they have not been able to help me either. My domain name is royalspacarwash.com and I just need to change the DNS setting for this domain name to:
NS835.websitewelcome.com
NS836.websitewelcome.com
But seems like nobody at the support dept know how to do it.

2 step verification is a crock! I have yet to find out whether I pay one price for unlimited email addresses or whether you intend to charge me for each one. I don't have a good feeling about this. I was told nothing would change but so much is changing.

I seem have a lot of trouble with this website from time to time. I have a hard time linking my email address to my phone so that is very inconvenient. I also wish that you could import another website design to take over the editing aspect.

Web.com has over-priced services overall. I also had a couple of accounts with mydomain.com that you purchased. It is a terrible service. I want to cancel it all.

Your site is too complicated, doesn't work well and you are always trying to trick me into buying more -- more protections, more domains, more this, more that.

I have been a mydomain.com customer for at least 20 years. They were more responsive and flexible than web.com.

I have had issue with charges on my account and also renewal. Money taken from my account without my authorization. It's nor fair and for a startup business this is not good at all. Also mons taken from my account for SSL renewal without my permission and my site is not working. After all the money taken for domain renewal and SSL. What is really going on?

The transfer and connecting with an agent have been pain

I was a satisfied customer of Dotster.com. But once they were bought by Web.com and I was transferred to Web a couple of months ago, I have not been able to view or modify my senefest.com website. Tech could not fix my issue with not having Weebly available even though Web.com had been collecting a monthly fee for the service. I still cannot manage my website or use Weebly, yet the monthly fees were collected. Last week, our nonprofit decided to cancel our website hosting and email service subscription with Web.com. On a positive note, all the customer service reps I spoke with were pleasant and caring.

I am an ex-mydomain.com customer. I have had no end of problems trying to log into web.com. I get emailed a verification code that usually gas expired by the time I receive it. If I login using my recovery key the screen just spins forever. Not a happy user.

I am checking out the website builder with the free trial.

It has to many errors at the moment, all the time when I came here and I want create something, it is difficult to fix or takes a longer time until I get a reply.
It popup now regarding registrar privacy, but then it said, it not possible right now!

So far is very good. I hope that from here to my account management page is also good

See my previously-submitted survey, which details my complaints. The transition of Dotster -> Web.com has been a disaster.

The dashboard interface is not clear to follow or find what I need. And customer support is slow and not well trained. They seem to only work off of a keyword list of documents to send instead of being truly knowledgeable.