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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
I've been a mydomain.com for well over 10 years. I have my domain ONLY for email redirection, which vanished after the merger with web.com. Unless mail redirection is put back I won't be renewing my domains
Dotster was free for url forwarding and propagation was instant. Now I have to pay to point a domain to a url and it takes 24 hours. Takes 72 hours to launch something.
Transfer from MyDomain, easy & painless. Hope for a smooth future
Jacked up the prices by 50%. Who is going to like that?
Things have been okay until now. I am frustrated about the SSL certificate issue this has been going on for some time and was told that I will not be notified when it is fixed.
Your support has not been helpful in resolving my dns record issues.they default to the "wait 48 hours". It generally only takes 5-6 hours to see whether a fix is going to work.
We (my wife and I) are very disappointed with the ever increasing costs and decreasing quality. We are also unhappy that our domain transfer out is not happening in less than at least the first three days. We still have not received the transfer out code.
Catch-all instructions are incorrect in step 2
https://www.web.com/help/article/get-started-with-catch-all
I don't have an "email" link to click on, just Home / Email & Office (which doesn't help with catch all) / Domains
Too much unnecessary email and a price increase that was way too much to my liking for the service since the merge with Domain.com where I had my sites for the past 10+ years
The Standard Email: (1) When sorted by SIZE unsorts after a few seconds (not enough time to read the list. (2) it only sorts the current screen unless you scroll to the bottom of a long list (Then it times out after a few seconds).
I have unlimited... now limited plan bad politics, too many years for noting
There is no email app that is efficient and doesn't have ads. The hosting is slow. The menus are poor and cryptic. Expensive comparing to others like Hostinger and Bluepoint.
Your new website is terrible and the worst user friendly ever. It is a hassle to get a verification code every single time we try to log in. Also, you banned the spam control wich was so useful. I we could ive you less tha 1 star we would.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB