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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
My website is experiencing problems for a long time regarding the loading of the website preventing users to visit my website because of a security problem. This is impacting in the image of my company. I have reported the issue several times but the technical staff answer that Domain.com is aware of the problem but that there is no solution... unaceptable!
Since dotster switched to web.com, I have had, and continue to have, multiple problems with our webpages. I can no longer access Weebly for two of the websites and for one of my domains, a web.com technician redirected the web page to another domain, and the redirect is not working anymore.
The website builder is terrible. Very little flexibility. Integration with e-commerce platforms other than PayPal is awful.
Using chrome instead of safari. Maybe navigation will be easier
Purchased from mydomain.com which was bought out unfortunately. web.com neither offers the same benefits (free SSL) and charges for web-forwarding which is 100% money-grab as no-one charges for this basic service. Customer service is good.
Worst. Experience. Ever. They stole my account and shut down my entire website, email & business for over 2 weeks with no explanation, and still haven't returned access to ALL of the domains I registered with them.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB