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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I really appreciate the customer service, friendliness, knowledge, interest, effort and energy that went into the introductory phase of developing my business website. It is something I've wanted for a long time, but didn't know how to go about doing it, getting started, hiring the right entity, and assumed it would be something I couldn't afford as a small business. Web.com, that I was set up with through Register.com, seems to be that great partner that is stepping in to execute this very important aspect of my business- the website. I'm excited and looking forward to its development!
Larry M was very helpful and insightful on the way the website should be set up. My experience wasn't stressful at all. I truly believe I have the right team on the job! CarolinaEverything
I contacted web.com because I am starting a new business and need a website and Facebook presence but had no idea of how to do it myself. Adam V. and Tyler were very helpful in guiding me through the process of getting started.
Had real good and solid session with you and enjoyed the whole process.
Andrea and Steve did such a great job! They really walked me through this process to help me boost my business in the best way possible. I know nothing about marketing online and they made it so easy! As a business owner, this service is of such importance! I highly recommend using their site to build your website!
Top-notch service from the start to the end. Very knowledgeable friendly and helpful service. I have used Web.com previously and have no complaints. I would definitely recommend it to anybody. Prices are very reasonable and perfect for anybody who has a small budget. The person who took the information that is going into the website a Mr. Valentine made my experience with the company feel like I was talking to a friend and somebody who cared about getting the perfect information onto my website so we can get the best design possible. Overall I would rate them in a plus. Thank you Mr. Valentine and thank you web.com
Thank you Julie, for your acute sense of professionalism and understanding in helping to sort out the needs of my very first, and official website.
Julie was quite patient and knowledgeable in her assistance. Not only was I fortunate to have her help, but In my opinion, Web.com is also very fortunate to have her on board. Thanks again.
Was in a hurry - will take more time with this one. Probably around '12 - '13, I had originated the site
May have use 'free web' and then 'network solutions'. Decided to shoot the works and go 'pro' in '12 - '13 at $114+ /mo. Must have gotten 'some instructions' - but managed to get three pic's on that I'd sent to them but ended up losing all the 'verbage' i'd had from before which included 'recommended reading' of the dozen or so books I'd read during those years. I don't recall adding anything but the pic's. When I changed back to 'self responsible', I had ask them to change the site by 'removing' the dash to seperate who was responsible. It had the effect of losing them both for a few months and only then after I'd seen 'under repair' to say it in fourteen languages (if I had attempted to translate?) Don't recall a 'refund' - those guys were tough. Day after payment was made - next one was first to be stopped. The offered me little - gave less - and then took 29 days$ - for nothing. This 'new crew' must really, really be NEW! 1+XX HR with Mary (PA) and when I was fully comfortable and 'process was done' - was passed to Robin (WA) for thorough briefing on the 'process'. Made notes and when 'fully comfortable' passed to Jeremy (WA) for 'you OK so far'. Checked in the next day (Sat) and got clue that 'system hadn't been fed info' - I needed to practice patience (hardly any does, it seems) and got some 'practice' as a sign-up bonus. Next day (Sun) must have seen 8-10 item to review for new site. ABSOLUTELY A 'PIECE OF CAKE' (ole AF term for 'easy') Today has been a continuation of doing what they said it would do - aren't even on line yet and have gotten the first months WORTH of cost. Thanks, guys, ie, Mary D, Robin L, and Jeremy R only way I could be happier is with some home made ice cream - excuse, I headed to the frig.
John and Aaron top notch assistance. Knew exactly what needed to be done to give our NEW business momentum. Thank you so much.
Larry really help me dig into what and how I wanted my site to be. He ask the right questions, that made me think about what I wanted and thank about things I haven't thought about. I am excited to get started and see my site.
Karen Harris/ Karen's Hankies & Towels
I spoke with Jordan at web.com for the initial consultation of the building of my website. It was a far more pleasant experience than I imagined. He covered all of the bases and knew what works, from esthetics to security to copywriting to marketing. They are building the first "draft" now. I truly feel that I received an excellent value. I will write more when I see the finished product. Nicely done so far!
The team was very helpful with building website and went to great measures to cover any and all basis
My experience with web.com so far been great Andrea Tate helped with setting up custom web page she was awesome very helpful. She knows her stuff thank you.
Deanne Stevenson was perfect. The whole process was very smooth. I felt confident in choosing other products that you provide in the future. Thank you Mrs Stevenson
She was across the room and our eyes locked... it was love at first sight! No she didn't pay me to say this and yes I know this is supposed to be a serious review so here goes. Julie was smart, intuitive and very sensitive to my needs. My company is basically a new startup. I managed to find great resources but I absolutely had no clue about trafficking customers to my Website let alone Marketing. Honestly there is still lots of room to grow and experience to gain but with this being apparent Julie worked creatively with me even when I didn't have all the exact answers to her inquiries. Honestly we laughed and had fun creating the future possibilities of great success for my company:
Nexus Realty Investments, LLC.
I'm grateful because I know in part my success will be due to Julie's excellent efforts on my behalf.
Investor
K. Scott
I would recommend site jabber anytime, superb customer service, everyone I spoke to especially Taylor displayed professionalism, they were very detailed, patient and customer friendly. Very informative team members.
GOOD JOB!
The hold time was a little longer than I would have liked, but once I got through everything went great and the people were easy to work with.
The lady that assisted me Andrea was amazing patient informative very helpfull and us the reason I made up my mind to continue to register with your service. In my opinion she is an extremely valuable team member
I believe that this company is very professional about how the do their business. And how they treat their customers. They go all out to find the details of what your company is all about to get you real results!
Mr. David is cool and very, very patient with his potential customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members