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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Katie was extremely conscientious in helping us revamp our website. She made constructive suggestions; and was well-informed in answering any questions we had. She was also very good-natured; delightful to work with.
My site gives me ERROR 403 and I can't click on live chat. I don't want to change anything as directed in the HELP drop-down menu because I am not an advanced user. My site is down on an important Black Friday week.
Hi Nancy,
Give us a call. We can help with that!
DJ
Customer Advocate at Domain.com
I have really struggled with upgrading my account to Google Workspace. I'm giving it one more try today.
Hi Loralie,
That is someting our live support can assist with! Give us a call!
DJ
Customer Advocate at Domain.com
Waiting 2 days now to access my domain that I purchased. No update and it says 24 hours max. Total lie.
Hi Michael,
Give us a call. We can fix this for you!
DJ
Customer Advocate at Domain.com
Support is almost always helpful. The website builder is easy to use with all the appropriate features. There is an amazing variety of stock photos to use. The deal I got on this website and domain name is beyond amazing!
Hi Kelly,
Thank you for your wonderful review!
DJ
Customer Advocate at Web.com
I cannot renew my domains ad cannot contact support. Chat does not work, on e-mail I got automatic answer that I need to contact by Chat
Hey Liudmila,
Give us a call and we can help with that!
DJ
Customer Advocate at Domain.com
I was able to set up website that works great for my business.
Hey Ronnie,
Thank you for your review!
DJ
Customer Advocate at Web.com
I ended up getting what I needed done and the people I spoke with were great but… I was passed to three different departments.
Hi Phil,
Sorry about that. We just wanted to get you the help you needed!
DJ
Customer Advocate at Web.com
It was more than I could ask for. He was knowledgeable and friendly at the same time.
Hey Ray,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I registered a new domain WINBOT.WINE for $6.99 but got 2 invoices, one for that amount and the other for $45 as a sort of renewal I never wanted. Tried to explain to the Customer Service and the answer was "you must have selected it, sorry it is not possible to refund you the money". It is really a shame, whay would I buy a domain renewal for that amount?
HI Maria,
Unfortunately we can not refund domain names but you can go ahead and set the auto renewal off.
DJ
Customer Advocate at Domain.com
I cant, for the love of god, connect my google workspace to my domain. It's complicated, I have to do 37 steps, assistance can't help me, I don't have time for this and it is not user friendly at all. I should've bought my google workspace directly from google and not domain.com. Huge mistake.
Hi Marilou,
We will be reaching out to you!
DJ
Customer Advocate at Domain.com
Was told transfer of domain would take 1-3 days, Now at a week...
Hey Naomi,
Domain transfers can take 5-7 days sometimes. Give us a call so we can see what's going on!
DJ
Customer Advocate at Web.com
Reethu was very good at dealing with my queries which were renewing domain name and verifying the contact info on our account t.
Hey Justin,
Thanks for letting us know how well Reethu did!
DJ
Customer Advocate at Domain.com
Giving me 100 generic error messages that I can't turn off domain lock only to find out that I had to use the primary user id?!?!? Maybe include that information in your error message!
Hey Sara,
Sometimes error messages don't show how we'd like but next time give us a call and we can help!
DJ
Customer Advocate at Web.com
Hey Chris,
You really hit the trifecta there!
DJ
Customer Advocate at Web.com
Good very clear, girl was able to explain what she was doing and helped me out
Hey Jorge,
Thank you for your review!
DJ
Customer Advocate at Web.com
Pleased with how easy it is to use, I don't have any experience with web design but the tools offered made my website look great.
Hi Jade,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Everything is easy and customer support is extremely kind
Hey Jessica,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
I've been having a hard time getting things up and running for my new website and receiving my emails..
Hey Ahmik,
Give us a call and we will get you situated!
DJ
Customer Advocate at Web.com
Great! I am just learning. Had an issue with it adding an extra e to my email and adding the name on our card instead of my name. I got help with the email and will ask for help with name issue later today when I have more time. I also couldn't find the button to edit my websight but they helped me. So far so good! I believe I like it
Hey John,
Thank you for your review!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carolyn,
Thank you for your review on Katie!
DJ
Customer Advocate at Web.com