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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Always easy to use, and everything I need in one place.
It is affordable and pretty easy to use. Anything I didn't understand they had a quick and easy support team with real people to help me every time.
Hi Destiny,
Thank you for your review!
DJ
Customer Advocate at Web.com
If you use this it will be the worst decision of your life I've tried to cancel it 40 50 times
There's nobody to talk to every time you try to cancel it they won't let you I never even got one single thing from these people and they are still to this day charging my card because I can't get a hold of them I have to go pay the bank to get them to stop charging me do not use this it is a scam I never got one single service from these people and they have literally tried to charge my card twice every month not once but twice just the fact that Google lets this place be a business is completely ludicrous
Try to get a hold of their customer service before you use it you are not going to get a website it sounds good but it's too good to be true this is a scam I consider this to be one of the top 10 worst things that I've ever done with my card I will regret this until I go pay the money to have it taken off my account
Hey Johnny,
Give us a shout at reputation@newfold.com and we will take a look into this!
DJ
Customer Advocate at Web.com
I bought a url www.k9-ts.com and after countless emails you still can't attach it to the website i built, its in the domains names section in the dashboard but its greyed out and i can't attach it as the sites main URL please fix this
Hey Samantha,
Give us a call so we can assist!
DJ
Customer Advocate at Web.com
Difficult to figure out how to cancel Office 365 Email essentials. I thought I had done that but now I'm getting billed for it.
Hey Louis,
Give us a call!
DJ
Customer Advocate at Domain.com
Nothing works as promised. Email works until it stops.
Hey Gordon,
Give us a call. We can help!
DJ
Customer Advocate at Web.com
I cant figure out how to apply secure ssl cert to my website. It says my website in not secure
Hey Kelly,
We can definitely fix that. Give us a call!
DJ
Customer Advocate at Domain.com
Should be able to see my website on GOOGLE without paying millions of dollars. It should be included in my pkg.
Hey Janice,
If you give us a call we can explain this a lot better!
DJ
Customer Advocate at Web.com
Sarah, my customer service "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset to WEB.Com. Sarah's attention to detail, along with her perseverance to help me to solve my problem truly, truly made me a WEB.Com faithful believer in great customer service! She' awesome and truly one of the best! Thank you Sarah - you're the best!
Hey Dashaun,
Thank you for your review on Sarah!
DJ
Customer Advocate at Web.com
Thank you, Haven't used the option to build, Looking forward to more options. I used wix, great company. I am just glad I have the similar options to build my own site now with domain.com without high cost.
Hey Adrienne,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I am finding that the templates are limited in my particular field (mental health counseling), and once a template was chosen, it has been difficult to navigate. Understandably, I am not a web designer by profession, but thought it would be less difficult to do on my own.
Hi Dan,
Give us a call and we can help!
DJ
Customer Advocate at Web.com
The representative was very Professional and Courteous.
Hi Freeman,
Thank you for your review!
DJ
Customer Advocate at Web.com
Dave C. Gave me outstanding support. He was patience, knowledgable, and worked SO hard to solve all my problems - and they are all solved! No matter the size of the issue, he was reassuring and confident that there was a solution. I really appreciated the time and attention he gave me and my little baby website. I LOVE my website now and that is all because of Dave C. I literally want to cry because it is FINALLY working the way I wanted to work and looking how I hoped it would. Thank you x10,000 Dave C. You are straight up everything
Hi Kristie,
Thank you for your review on Dave!
DJ
Customer Advocate at Web.com
Features are badly needed, navigation around your site to run our company is very tedious. Please fix!
Hi James,
Give us a call and we will help!
DJ
Customer Advocate at Web.com
Very knowledgeable and helpful. I was very satisfied with my call today.
Hi Angela,
Thank you!
DJ
Customer Advocate at Web.com
Gentleman took care of the issue, and I did not have to call back.
Hi Stephen,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at Web.com
This was the best customer service I have ever experienced. He was ver helpful and kept me reassured.
Hi Mayah,
That is awesome!
Thank you for your review!
DJ
Customer Advocate at Web.com
My big issue is some of my Domains will randomly change to say "Transfer Domain" in place of the Expires date in that column. It's very annoying and I've had to contact Help several times and recently I discovered it's happening again. I get no explanation of why this is happening.
Hi Vicki,
Give us a call and we will look into that!
DJ
Customer Advocate at Domain.com
She was so patient, courteous and kind. She was easy to understand and didn't give up on me. Your outstanding customer service is why I have recommended you to so many friends and family.
Hi Virginia,
Thank you for your review!
DJ
Customer Advocate at Web.com
Not sure of getting security on it? Would like full explanation on how to get the web page on facebook and other traffic connections and commission spots.
Hi Barbara,
That is something our live support can help with. Give us a call or chat!
DJ
Customer Advocate at Web.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Greg,
Thank you for your review!
DJ
Customer Advocate at Domain.com