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NetworkSolutionsReviews 10,279

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Always easy to use, and everything I need in one place.

Date of experience: November 22, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Greg,

Thank you for your review!

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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It is affordable and pretty easy to use
November 22, 2022

It is affordable and pretty easy to use. Anything I didn't understand they had a quick and easy support team with real people to help me every time.

Date of experience: November 22, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Destiny,

Thank you for your review!

DJ
Customer Advocate at Web.com

Oklahoma
1 review
0 helpful votes
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If you use this it will be the worst decision of your life I've tried to cancel it 40 50 times
There's nobody to talk to every time you try to cancel it they won't let you I never even got one single thing from these people and they are still to this day charging my card because I can't get a hold of them I have to go pay the bank to get them to stop charging me do not use this it is a scam I never got one single service from these people and they have literally tried to charge my card twice every month not once but twice just the fact that Google lets this place be a business is completely ludicrous
Try to get a hold of their customer service before you use it you are not going to get a website it sounds good but it's too good to be true this is a scam I consider this to be one of the top 10 worst things that I've ever done with my card I will regret this until I go pay the money to have it taken off my account

Date of experience: November 22, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Johnny,

Give us a shout at reputation@newfold.com and we will take a look into this!

DJ
Customer Advocate at Web.com

Texas
3 reviews
2 helpful votes
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I bought a url www.k9-ts.com and after countless emails you still can't attach it to the website i built, its in the domains names section in the dashboard but its greyed out and i can't attach it as the sites main URL please fix this

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Samantha,

Give us a call so we can assist!

DJ
Customer Advocate at Web.com

California
2 reviews
0 helpful votes
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Difficult to figure out how to cancel Office 365 Email essentials. I thought I had done that but now I'm getting billed for it.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Louis,

Give us a call!

DJ
Customer Advocate at Domain.com

New Jersey
1 review
0 helpful votes
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Nothing works as promised
December 21, 2022

Nothing works as promised. Email works until it stops.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Gordon,

Give us a call. We can help!

DJ
Customer Advocate at Web.com

Virginia
1 review
0 helpful votes
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I cant figure out how to apply secure ssl cert to my website. It says my website in not secure

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Kelly,

We can definitely fix that. Give us a call!

DJ
Customer Advocate at Domain.com

Michigan
1 review
0 helpful votes
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Should be able to see my website on GOOGLE without paying millions of dollars. It should be included in my pkg.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Janice,

If you give us a call we can explain this a lot better!

DJ
Customer Advocate at Web.com

Illinois
1 review
0 helpful votes
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"Sarah" was Fantastic!
November 21, 2022

Sarah, my customer service "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset to WEB.Com. Sarah's attention to detail, along with her perseverance to help me to solve my problem truly, truly made me a WEB.Com faithful believer in great customer service! She' awesome and truly one of the best! Thank you Sarah - you're the best!

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Dashaun,

Thank you for your review on Sarah!

DJ
Customer Advocate at Web.com

Colorado
1 review
0 helpful votes
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Thank you, Haven't used the option to build, Looking forward to more options. I used wix, great company. I am just glad I have the similar options to build my own site now with domain.com without high cost.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Adrienne,

Thank you for your review!

DJ
Customer Advocate at Domain.com

Idaho
1 review
0 helpful votes
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I am finding that the templates are limited in my particular field (mental health counseling), and once a template was chosen, it has been difficult to navigate. Understandably, I am not a web designer by profession, but thought it would be less difficult to do on my own.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Dan,

Give us a call and we can help!

DJ
Customer Advocate at Web.com

Virginia
1 review
0 helpful votes
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Review in response to submission.
November 21, 2022

The representative was very Professional and Courteous.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Freeman,

Thank you for your review!

DJ
Customer Advocate at Web.com

California
1 review
0 helpful votes
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Dave C. Is the BOMB!
November 21, 2022

Dave C. Gave me outstanding support. He was patience, knowledgable, and worked SO hard to solve all my problems - and they are all solved! No matter the size of the issue, he was reassuring and confident that there was a solution. I really appreciated the time and attention he gave me and my little baby website. I LOVE my website now and that is all because of Dave C. I literally want to cry because it is FINALLY working the way I wanted to work and looking how I hoped it would. Thank you x10,000 Dave C. You are straight up everything

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Kristie,

Thank you for your review on Dave!

DJ
Customer Advocate at Web.com

Washington
1 review
0 helpful votes
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Features are badly needed, navigation around your site to run our company is very tedious. Please fix!

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi James,

Give us a call and we will help!

DJ
Customer Advocate at Web.com

New York
1 review
0 helpful votes
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Excellent constumer service
November 21, 2022

Very knowledgeable and helpful. I was very satisfied with my call today.

Date of experience: November 21, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Angela,

Thank you!

DJ
Customer Advocate at Web.com

Missouri
1 review
0 helpful votes
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Great customer service.
November 20, 2022

Gentleman took care of the issue, and I did not have to call back.

Date of experience: November 20, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Stephen,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at Web.com

Florida
1 review
0 helpful votes
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Web.com customer service review
November 20, 2022

This was the best customer service I have ever experienced. He was ver helpful and kept me reassured.

Date of experience: November 20, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Mayah,

That is awesome!

Thank you for your review!

DJ
Customer Advocate at Web.com

Michigan
1 review
0 helpful votes
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My big issue is some of my Domains will randomly change to say "Transfer Domain" in place of the Expires date in that column. It's very annoying and I've had to contact Help several times and recently I discovered it's happening again. I get no explanation of why this is happening.

Date of experience: November 20, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Vicki,

Give us a call and we will look into that!

DJ
Customer Advocate at Domain.com

Florida
1 review
0 helpful votes
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My rep was wonderful!
November 20, 2022

She was so patient, courteous and kind. She was easy to understand and didn't give up on me. Your outstanding customer service is why I have recommended you to so many friends and family.

Date of experience: November 20, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Virginia,

Thank you for your review!

DJ
Customer Advocate at Web.com

California
1 review
0 helpful votes
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Not sure of getting security on it?
November 20, 2022

Not sure of getting security on it? Would like full explanation on how to get the web page on facebook and other traffic connections and commission spots.

Date of experience: November 20, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Barbara,

That is something our live support can help with. Give us a call or chat!

DJ
Customer Advocate at Web.com