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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I can't get access to my site to start building through the control panel. It just keeps loading forever, with no ability access.
I had the pleasure of working with Gene today and she helped me through some very very difficult problems I was having accessing web.com internet interfaces and without her expertise I never would have been able to figure out the issues I was having I can't say enough about how wonderful she was and she had the very best attitude I could ever ask for from a customer service rep.
Hi Daniel,
Thank you for your lovely review on Gene.
DJ
Customer Advocate at Web.com
I got a 2 dollar subscription for a portfolio assignment and the website didn't work. Ended up getting charged over a hundred dollars because notices went to spam.
Hey David,
Give us a call and we will straighten this out.
DJ
Customer Advocate at Web.com
My url will not work when I try to forward it to my you tube channel. I attempted multiple times. I tried to look up on google search engine on how to forward domain instructions, but I cannot seem to get what I need. I cannot even call someone for technical support because I do not see a phone number on the site.
Hi Fatimah,
Give us a call. We will fix it!
DJ
Customer Advocate at Domain.com
Cannot find the google account to pay the amount due
Hi Vincente,
Give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
I need your URGENT support to help in paying for upgrading the mailbox storage from 500MB to 5GB for this account *******@atlasintegritykw.com
The issue is as follows, As soon as I press the checkout button I get the following message:
We cannot process your transaction, please contact our member support team at *******568
Hey Abdullatif,
Give us a call and we will fix that for you!
DJ
Customer Advocate at Domain.com
Hi Tierra,
Thank you for your review!
DJ
Customer Advocate at Web.com
I'm 75 and never thought I'd be setting up a website for my artwork or involved in mission work for that matter. If it weren't for the step by step process on your site and the excellent help of one your counselors, Ike, I don't know that I could have done it without paying extra to have you do it for me.
Hi Nancy,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I was fortunate enough to talk to Ham today when I called to deal with my account. I have had an account with your company since 2015 and this gentleman was an absolute pleasure to work with and he was incredibly knowledgeable and new every option available to me and treated me with the utmost respect and kindness. I would hire this man if possible! I hope he can be promoted to a supervisor position because he is obviously Well Suited in that capacity!
Hi Dan,
Thank you for your review on Ham!
DJ
Customer Advocate at Web.com
I thank Jeff from Web.com for guiding me through my website setup...a true professional that understands every human element of my business. He was able to quickly assess my needs and make a solid plan to move forward. He has an amazing ability to connect with what my business is all about. I appreciate the ease of getting through an otherwise daunting task. Thanks so much for all your help Jeff!
Hi Maria,
Thank you for your review on Jeff!
DJ
Customer Advocate at Web.com
Simple DNS and NAME server not taking, or taking and not found or connected ETSY, Shopify or GoImagine. Waited for days. The absolute worst part, NO CUSTOMER SERVICE. No live talk, no email I can send
Hi Robert,
We will reach out!
DJ
Customer Advocate at Domain.com
Great experience with the agent I worked with. He was very knowledgeable and helpful.
Hi Jasmin,
That is great. Thank you for your review!
DJ
Customer Advocate at Web.com
Web.com are user-friendly. I love my page and proud of my website.
Hi Lynnett,
Thank you for your review!
DJ
Customer Advocate at Web.com
STOP! Consider your hard-earned money before investing with Web.com. You will be disappointed. Website had issues for a year! Charged 5000$ and cannot get my website up and running. Website does not have SSL that paid for twice!
Hi Howard,
We would like to help. Give us a shout at reputation@newfold.com and we will look into this.
DJ
Customer Advocate at Web.com
Help with my billing on the phone was prompt and successful.
Hey Kathy,
Thank you for your review!
DJ
Customer Advocate at Domain.com
He fixed the website issue and was knowledgeable about ssl certificate activation.
Hi B,
Thank you for your review!
DJ
Customer Advocate at Web.com
This has been the easiest platform I've used to build a website other of my experiences with GoDaddy and Wix. I am very pleased!
Hi Diahann,
Thank you for your review!
DJ
Customer Advocate at Web.com
My site is extremely slow, cPanel is difficult to get to, and the overall interface/layout of the site is totally not intuitive. It seems like there were features added along the way but development didn't update the existing structure to allow for easier access.
Hey Brad,
Give us a call and we will fix it all!
DJ
Customer Advocate at Domain.com
I opened an account in October. I have made three payments and expect another in December. I have been told quite rudely by Stacy that I do not have an account. I have tried numerous times to get this straightened out - to no avail.
Hi Cynthia,
We have reached out and hear this is all taken care of!
DJ
Customer Advocate at Web.com
It is a little difficult for a New person trying to build a site.
Hey Rick,
Give us a call and we can step you through this.
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason,
Give us a call or chat and we will look into that!
DJ
Customer Advocate at Domain.com