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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Tried to set my site up on google and its not showing up. Your assistances and techs keep telling me to do the same that is not working.
I have had to call multiple times for the same thing and 2 of the agents were supposed to get back to me, only one did but not at the time we scheduled so I missed their call. Also, the website account manager is not processing changes I make. It goes through as if it is but then remains the same whether I wait 24-48 hours to see the change.So I am yet again on the line on hold for something that I should be able to do myself in the account manager, but am unable. Very time consuming and disruptive to business productivity.
Not really had any experience with this sort of thing so waiting for a friend to help me sort it out
Best experience I had so far, the chat option at any time is perfect and really handy, and also it had the best template I was looking for and with a really easy to use platform.
I've been on the chat with support for 30 minutes cancelling services that are so- called "add-ons" but could not be cancelled with the domains they were added onto.
The support rep could provide no confirmation that my subscription was cancelled and told me to download a copy of the chat transcript.
Why would any add-ons continue to remain active if I no longer have the domains they were added to? Not doing business here any longer.
Integrating your google workspace email to your iphone has been a nightmare. (5) chats later and the issue is still not resolved. No live customer service rep to call. Was able to send screenshots of set up and error codes to an email given in live chat. Senior reps have no idea why the set up isn't working.
I can't move forward without my email account set up. My mistake was setting up accounts with new business email instead of my personnel email account. Need this resolved asap. Was disconnected from chat once again. This will be my (6) chat.
If this does not get resolved may I cancel my account and have the domain transferred please?
Make sure I want. Business name Equal Equal Employment Opportunity commission L.L.C.
Setup work office desk
Builder authentication process unclear... Good tool but not pleasant to be kicked out by time-ou!
Always excellent follow up and response by the great tech team at Network Solutions.
Loyal customer for over 20 years!
I cannot figure out how to build my website. I paid for the site building service and it is not loading on on my laptop
How do you log out. Can not find log out in upper right or any other location
WORST EXPERIENCE EVER! I was sold a product that hasn't worked since day one. Nothing but lies, and a website and email that don't work. My info, emails, and site weren't moved as promised, and tech and mytime support, network solutions, and web.com support DON'T WORK! No one here cares.
Web.com owes me months of refunds. I had cancelled months ago, never even made a website because it was not user friendly. I have done the online chat and thought everything was cancelled and noted I was still getting charged so called and was assured it was cancelled and I just saw that once again have been charged. They refunded me for about 2 months (not full amount) I'm out a couple of hundred dollars at this point and who knows if it is actually cancelled this third time of trying to cancel. Very frustrating.
Horrible customer service and I haven't gotten any of my issues solved so far. Been "disconnected" multiple times after working towards a solution for over an hour each call.
My website is down and so far there isn't anyone that can get it active for me.
Dear Sir
So far I feel good that I took right decision to signing a website on domain.com
I would like an easier click thru way to get to web site builder from the login page. Thank you.
Hard to do on mobile but I got there with some sacrifices
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Gaetan,
Thank you for the kind feedback.
Marissa
Customer Advocate at Web.com