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NetworkSolutionsReviews 10,281

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Virginia
1 review
0 helpful votes
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Tried to set my site up on google and its not showing up. Your assistances and techs keep telling me to do the same that is not working.

Date of experience: February 9, 2023
Illinois
1 review
0 helpful votes
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I have had to call multiple times for the same thing and 2 of the agents were supposed to get back to me, only one did but not at the time we scheduled so I missed their call. Also, the website account manager is not processing changes I make. It goes through as if it is but then remains the same whether I wait 24-48 hours to see the change.So I am yet again on the line on hold for something that I should be able to do myself in the account manager, but am unable. Very time consuming and disruptive to business productivity.

Date of experience: February 9, 2023
GB
1 review
0 helpful votes
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Not really had any experience with this sort of thing so waiting for a friend to help me sort it out

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Best experience I had so far, the chat option at any time is perfect and really handy, and also it had the best template I was looking for and with a really easy to use platform.

Date of experience: February 9, 2023
California
1 review
1 helpful vote
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I've been on the chat with support for 30 minutes cancelling services that are so- called "add-ons" but could not be cancelled with the domains they were added onto.
The support rep could provide no confirmation that my subscription was cancelled and told me to download a copy of the chat transcript.
Why would any add-ons continue to remain active if I no longer have the domains they were added to? Not doing business here any longer.

Date of experience: February 8, 2023
Texas
1 review
0 helpful votes
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Integrating your google workspace email to your iphone has been a nightmare. (5) chats later and the issue is still not resolved. No live customer service rep to call. Was able to send screenshots of set up and error codes to an email given in live chat. Senior reps have no idea why the set up isn't working.

I can't move forward without my email account set up. My mistake was setting up accounts with new business email instead of my personnel email account. Need this resolved asap. Was disconnected from chat once again. This will be my (6) chat.

If this does not get resolved may I cancel my account and have the domain transferred please?

Date of experience: February 8, 2023
Oregon
2 reviews
0 helpful votes
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Make sure I want
February 8, 2023

Make sure I want. Business name Equal Equal Employment Opportunity commission L.L.C.
Setup work office desk

Date of experience: February 8, 2023
GB
1 review
0 helpful votes
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Builder authentication process unclear... Good tool but not pleasant to be kicked out by time-ou!

Date of experience: February 8, 2023
Reputation T. — NetworkSolutions Rep
over a year old

Hi Gaetan,

Thank you for the kind feedback.

Marissa
Customer Advocate at Web.com

Virginia
1 review
0 helpful votes
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Excellent technical work by Network Solutions
February 9, 2023

Always excellent follow up and response by the great tech team at Network Solutions.
Loyal customer for over 20 years!

Date of experience: February 8, 2023
Missouri
1 review
0 helpful votes
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I cannot figure out how to build my website. I paid for the site building service and it is not loading on on my laptop

Date of experience: February 7, 2023
Michigan
1 review
0 helpful votes
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How do you log out
March 9, 2023

How do you log out. Can not find log out in upper right or any other location

Date of experience: February 7, 2023
Washington
1 review
0 helpful votes
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WORST EXPERIENCE EVER!
March 9, 2023

WORST EXPERIENCE EVER! I was sold a product that hasn't worked since day one. Nothing but lies, and a website and email that don't work. My info, emails, and site weren't moved as promised, and tech and mytime support, network solutions, and web.com support DON'T WORK! No one here cares.

Date of experience: February 7, 2023
Kentucky
1 review
0 helpful votes
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I am returning to the website for a third time to try to fix a problem that should have been fixed on the first visit.

Date of experience: February 7, 2023
Wisconsin
1 review
2 helpful votes
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Web.com owes me months of refunds. I had cancelled months ago, never even made a website because it was not user friendly. I have done the online chat and thought everything was cancelled and noted I was still getting charged so called and was assured it was cancelled and I just saw that once again have been charged. They refunded me for about 2 months (not full amount) I'm out a couple of hundred dollars at this point and who knows if it is actually cancelled this third time of trying to cancel. Very frustrating.

Date of experience: February 7, 2023
North Carolina
1 review
0 helpful votes
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Horrible customer service and I haven't gotten any of my issues solved so far. Been "disconnected" multiple times after working towards a solution for over an hour each call.

Date of experience: February 7, 2023
California
1 review
0 helpful votes
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This is probably one of the very few negative reviews i've ever written and probably ever will. The process of cancelling/ publishing/ building all suck. Use wix yall.

Date of experience: February 7, 2023
Missouri
2 reviews
0 helpful votes
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My website is down and so far there isn't anyone that can get it active for me.

Date of experience: February 7, 2023
Kuwait
1 review
0 helpful votes
Follow Prakash M.
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Dear Sir
So far I feel good that I took right decision to signing a website on domain.com

Date of experience: February 7, 2023
Virginia
1 review
0 helpful votes
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I would like an easier click thru way to get to web site builder from the login page. Thank you.

Date of experience: February 7, 2023
Iowa
1 review
0 helpful votes
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Hard to do on mobile but I got there with some sacrifices

Date of experience: February 7, 2023