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NetworkSolutionsReviews 10,281

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Indiana
1 review
0 helpful votes
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So far this is not what I thought I signed up for.

Date of experience: February 6, 2023
Utah
1 review
0 helpful votes
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I can't connect my domain to my website. It was easier on go daddy.

Date of experience: February 6, 2023
Georgia
1 review
0 helpful votes
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It was a little difficult accessing my inbox but technical support and I figured it out.

Date of experience: February 6, 2023
Illinois
1 review
0 helpful votes
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Things have gone well thus far
February 6, 2023

Things have gone well thus far. I have access to the tools I used to have with Dyn before Oracle bought them. I've been pleased with the price-point.

Date of experience: February 6, 2023
Tennessee
1 review
0 helpful votes
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I've had the ongoing issue of Web not opening the website builder for months now. I have been needing to change my website and can't do so. I've talked to customer service and all they said was " It working from my end, refresh your browser". Never got any help.

Date of experience: February 6, 2023
Florida
1 review
0 helpful votes
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We have a simple email migration and you guys screwed up.

Date of experience: February 6, 2023
New Zealand
1 review
0 helpful votes
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I am unable to create a simple online store. There are only 3 templates for an online store. I published my website and it works so slow. I can't add simple things like colors etc. Currently my worst ever experience.

Date of experience: February 5, 2023
South Africa
1 review
0 helpful votes
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The person on the other end is accommodating of my needs and being as helpful as one can be.

Date of experience: February 5, 2023
California
1 review
0 helpful votes
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Disliked email essentials not a clear way to cancel/change

Date of experience: February 5, 2023
Illinois
1 review
0 helpful votes
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Random blocks show up while other blocks disappear. It's a bit frustrating.

Date of experience: February 5, 2023
GB
1 review
0 helpful votes
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Hosting plan prices increased 4 times in the last years.

Date of experience: February 5, 2023
California
1 review
0 helpful votes
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Lower prices, no squatting
February 5, 2023

Easy to buy, clear options, fair pricing. Was able to point my MX records to cloud+ while I work on building my own box to provide web, mail, and file services. Have referred a friend for his business.

Date of experience: February 5, 2023
Illinois
1 review
0 helpful votes
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Hi, only problem I'm having is that I can't find my domain email address to complete website

Date of experience: February 5, 2023
Colorado
1 review
0 helpful votes
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I have been with domain.com for a long time. The service has always been good.

Date of experience: February 5, 2023
New Jersey
1 review
0 helpful votes
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**************
February 4, 2023

**************

Date of experience: February 4, 2023
Louisiana
1 review
0 helpful votes
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The only web service I'll ever use
February 4, 2023

The only web service I'll ever use. Staff is very friendly and professional, And the tools are very easy and reliant.

Date of experience: February 4, 2023
Oklahoma
1 review
0 helpful votes
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Excellent service
February 4, 2023

Support is great and very helpful in resolving issues.

Date of experience: February 4, 2023
California
1 review
0 helpful votes
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Your support is HORRIBLE (I waited 11 minutes on chat today and NO ONE ever responded). I spent more than 2 hours today trying to resolve an issue with renewing friendmed.co (I paid for 2 years-shd be a 2028 expiry now and is still 2026) and 4 calls later it is STILL not resolved...further, I got an escalation ticket from some company called ipage.com (with whom I have NO RELATIONSHIP). The fact that you guys have no way for customers to email support with screenshots of issues, etc., is a JOKE as well. Your web interface is slow, unreliable, and clunky, and your prices (which lured me here in the first place) have gone WAY UP, especially considering the aforementioned low quality service, interface, reliability, etc. GET IT TOGETHER!

Date of experience: February 3, 2023
Ohio
1 review
0 helpful votes
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I am having an issue easily incorporating web schedule onto my website

Date of experience: February 3, 2023
California
2 reviews
0 helpful votes
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Why is my site still available for purchase when i already own it and why won't my build start? What is wrong with my account and where is somebody to talk to about any of it?

Date of experience: February 3, 2023