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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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So far, so good. I'm new to this and struggling with what everything means, what I need vs. what is extra (could do later).
I have called support over a dozen times to fix the ongoing issues I've experienced. Each time I call I am unable to get the issues resolved due to the total incompetence of the Domain.com staff.
I have not received payment invoice for all services. It means i do not know how much money to prepare on my credit card. It caused that now i have risk to loose my privacy. Also you increase price without any previous informing.
It's a bit difficult for me to assign or change the direction i want the domain to point to
In the middle of transferring in my domains in and then it said my account was suspended. Now i dont see the last one there that i was charged for...
Bought a domain and not seeing it in my domain list.
I have learned so much through this site and was able to build a website on my own. I never would have been able to do that. Some things I don't understand though.
Was easy to get domains but I can't get printable receipts for my purchases
Difficult to navigate, but tech-challenged friendly-ish. Like the templates, wish it were more intuitive for those that are first timers.
I cannot connect my domain to microsoft outlook and can't seem to get any real help
My experience with Domain.com was easy, smooth and quick.
Hi Lewam,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Ive been tryinging to get onto domain builder and all it does is do the circle thing same on the manage too
Been waiting for a call since yesterday. *******674
Your website is not user friendly either
A lot of buttons meant to initiate a chat for support don't go any where which leads to a bit of frustration, but, after a short wait, I got pretty good support over the phone
I cant get a hold of help, have waited on hold/ no chat response
Easy interface and nice start for creating a website
Hi Rob,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Scamming me and charging me for auto renewals even after I've clearly and repeatedly gone in and made sure it was turned off. Don't impulse buy a domain from this company, they will charge your credit card despite making it very clear you're not wishing to renew.
Web builder needs to be drag and drop. Cant stand the limited functionality!
I looked around a bit. Tried to turn off auto-renew before my rate hike after one month, in case I didn't like it. But they don't have that option anywhere. You have to call in and speak with someone during business hours to turn off auto-renew and cancel. I don't want to business with a company like that. So, I never even tried it, didn't get a refund. Poor business practice and poor example for a marketing company.
The platform is great but the the website builder can be a little better. The UX/UI on square space is a little better but overall this websites offerings are good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tia,
Thank you for the kind feedback.
Marissa
Customer Advocate at Web.com