NetSpend

I had my account closed due to a fraud transaction and my account was shut down randomly on a Saturday after bank closing hours so I was left with nothing to do but wait for Monday. I get my card emailed to me today finally and I have little time to activate it to use it and everyone on the phone has been no help. Everytime I get past being on hold forever, they instantly ask you for your name over and over and most the time will follow it up with the fact that they can't hear you and to hang up and call again. This is a long process as you have to listen and put in your card information everytime you call multiple times. I've called 7 times so far and have hardly received help, I verified a ton of information with two people only for one to send me back to the original "put in your card number audio" and for the second to give me the wrong email because I apparently have to email a ton of things to them to verify what I just did. When I called for the email, which I was told to call back if I needed help, I was just taken through the same process and asked the same "verification" questions AGAIN. I was literally just trying to get the email to send my documents and I'm being asked the same million questions so she can "make sure everything is right" even though I told her I just confirmed it multiple times. Now I've finally sent the documents and am hoping this all isn't just a stupid scam because that's what I'm getting from this. Don't recommend getting your card sent in the mail because they won't be able to activate it because they don't know what they're doing and it'll waste hours of your time just to end up frustrated and get no assistance or make any progress.

Unfortunately didn't learn my lesson first time... Bought a paypal prepaid card from 7/11 (not at all from paypal like I thought) turns out it's by netspend that should have been the first redflag for me the false advertising. Anyway link it to my paypal to be able to withdraw my funds and everytime I tried to transfer from paypal it would decline the transfer claiming it was an error on paypals end. After 4 hours on phone with paypal they directed me to linking my bancorp (netspend) account and successfully transferred 50 dollars after that same issue never was able to transfer from paypal to the paypal prepaid account again nobody can help gave the run around paypal blamed netspend netspend blamed paypal blah blah. So that was a total waste. Now two days ago I needed a card to use a app called veoride for scooter rentals I called my dad asked him to find me a prepaid card load funds and send the numbers turns out he bought a netspend visa prepaid card I should have known the troubles that played ahead. After 2 hours wasn't able to use the card to pay for a ride as it was declined mind you it has 100 dollars on it and it's activated and all so that's not the problem had to walk the 10 miles home. Tried using the card for uber next day. Declined. Tried to add to google pay. DECLINED. Tried the physical card to buy mcds... DECLINED so can someone explain to me exactly wtf is the purpose? And I'm also being already charged account maintenance fees? Like this is a literal joke of a company.

This is a scam. This company charges fee after fee so one never gets the value of the gift card. Avoid this compant at all costs

Holds your money when it supposed to be deposit once they receive it I'm going back to Bank of America neva had these problems

I reached a customer service Star - it happens!
I can be quite vocal when it comes to complaining about something I don't like, it's easy. However, when I receive great service I like to celebrate it as well.
The call I had was a "once in a lifetime" type of call. It was like speaking with an old time friend who related to me well and was able to take care of my needs as a netspend customer as well. Now I think it will be impossible for me to think of netspend without a smile on my face.
My customer service agent was kind, supportive and incredibly helpful.

Even though I had many other things to do, I just wouldn't be able to sleep without writing a review just like I told him I would.
Netspend makes me happy by paying me ahead of time. I have my money and can take care of what I need to while my co-workers are still waiting for their checks.
Also if I am in a tight spot their $10 cushion has covered me. No cost for it at all. I can go over and then it's taken back when I get my next deposit. You won't know how cool that is until you have to use it. I am so used to it that when I have $500 in my account, in my head I say I have $510--LOL! Sweet!

I won't get paid for this and I don't work for them. I am simply keeping my world.
I told my rep that I would post at least 5 reviews because I was just that "happy".
Magic doesn't happen with every person we come into contact with but sometimes it does and it's best to rave about it. If I was angry I'd probably write 10 reviews so really I am just balancing things out in the universe. I am sending out some good and it feels good. I hope everyone gets to speak with a good rep.

Tip: Sometimes when you see someone isn't going to help you/isn't nice, just end the call and call back for that perfect one. I have done that with every customer service line in the world. Also, I work in customer service and I always try to be that "person" that you are happy you reached. I will speak to you kindly and smile even if I am sad or ticked off:-) as I do everything I can to help you because I love being treated well too! Cheerio!

Beware with this company if someone steals your card and makes fraudulent purchases this company will side with the thief. 500 gone.

Netspend is so not good I lost my card and somebody took all my money and they don't wanna give me my money back don't use them

Practically you put money on the card, you can't use it and when you call, you don't have money anymore because they kept it

This card i bought in a hurry. Is absolutely the worst card. Charges are ridiculous worst company why is this company still operational

Don't use this company! You can only use half the money loaded to card. This company steals the rest of your money.

These cards are a joke they are a huge pain to get activated and there customer service has literally zero service... avoid netspend like the plauge

I purchased a vintage 87 Sims Staab Pirate skateboard from a seller in Florida. When I got the package, it was a counterfeit that had been doctored up is absolutely worthless. I paid with my Netspend card that I have had for over a decade. I had to open a claim that to show proof that included screen shots from Facebook Messenger showing he stated that it was an original OG Sims Staab Pirate and he was selling it to help pay his daughter's medical bills from Cancer. I should have been smarter but I learned that is the standard MO for getting the mark to get them to trust them. I showed his messages and my multiple attempts to return the item and never getting a response. I also learned over the Facebook collector groups that my scammer had scammed several people. I sent their testimonials stating that the same Glen had burned them as well along with screenshots of several of his Facebook profiles using different names to scam people. What more could I have sent them? I had purchased a fake coin out of China a few years back off EBay and they did the exact same thing and didn't refund me my money but I just took the loss and blamed myself for being careless. I had mentioned to a friend what had happened and what all I had to do and time that I had to wait, he was blown away and said that he has had accounts with over 10 banks and they would have reimbursed his $ without having to build a prosecutor's entire case and would have had the $ back in his account, I realized that Netspend doesn't ever reimburse anyone because they are criminals. I live in Texas and I am going to find out who in Austin is running this criminal enterprise and I am going to get my pound of flesh. On God! Stay away from these bottom feeders and watch what our almighty father does to the modern day Sodom & Gomorrah that is Netspend.

Again NETSPEND has showed me today on December 4,2022 exactly how SHADY, RUDE, UNETHICAL THEY WILL ALWAYS BE. I REPORTED THESE DISHONEST CREW AND MANAGERS IN CUSTOMER SERVICE BACK IN JULY 2022 FOR DOING EXACTLY WHAT THEY ARE ENJOY DOING AGAIN TODAY AGAIN...LYING ABOUT PAYMENTS I CLEARLY PAID TO PUBLIC STORAGE IN NAPERVILLE ILLINOIS ON LASALLE AVE, THEN RECENTLY FOR CHANGING IN THERE SYSTEM AMAZON CHARGE I NEVER AUTHORIZED. TIL THIS DAY NETSPEND HAS NEVER ADMITTED TO THE SHADE THEY DO. EVEN AS I TRIED TODAY TO TRANSFER THE FUNDS OUT OF MY ACCOUNT 4 RUDE GAME PLAYING CUSTOMER SERVICE REPS MADE IT DIFFICULT TO DO INTENTIONALLY SO I GIVE UP AND EVEN CONTINUE TO DISCONNECT MY CALLS 2 TIMES. I WILL HAVE TO REPORT THIS TIME...THE SILLY UNPROFESSIONAL CUSTOMER SERVICE REP NAME ROMELA WHO DEMANDED THAT I GIVE HER THE EXACT FROM 5 MONTHS AGO THE AMOUNT AND DATE OF LAST WITHDRAWAL I MADE FROM THE AN OLD DEBIT CARD WHICH I REQUESTED TO BE CLOSED DUE TO THE STRANGE ILLEGAL GAMES THERE PLAYING WITH MY ACCOUN5. IN FACT, THIS IS EXACTLY WHY I CANCELLED MY DIRECT DEPOSITS GOING INTO MY ACCOUNT WITH NETSPEND EVER. NOW I HAVE TO FIGHT WITH THESE UNETHICAL DECEITFUL GAME PLAYING PEOPLE FOR THE REMAINING AMOUNT I HAVE LEFT. THIS IS CONSIDERED CRIMINAL FINANCIAL FRAUD FRAUD NETSPEND IS COMMITTING AND I WON'T ALLOW THEM TO TAKE ADVANTAGE OF ME AGAIN.

Account locked down for no reason, didn't even receive an email or anything to let me know it was locked until I tried to login, WELL GEE YOU DON'T SAY. Pretty shady right there.
Been using this card for years and never had a problem until now. I send them an email about my issues, still no response after two days, so I call. Representatives are no help whatsoever and don't care, just redirect you to someone else to wait another twenty minutes. Finally get to the point where I have to send in verification via email of my identity after already having plenty of proof ON THE PHONE. Jump through hoops to get them to accept my ID, Proof of address, AND SOCIAL SECURITY CARD. No response back for another three days while I have absolutely no money to get gas, food, or pay my due bills the entire time. I call them on the phone again and am not let down by their sheer lack of care. They just repeat the same thing over and over without even listening to what you're trying to explain to them. Can't cancel the card or get a refund, can't withdraw my money out, can't even login to my account to do anything. Can't use the money I busted my a** for to be able to live and my savings are locked up with it.
This company is shady as he**, I wish I had done the thorough research beforehand and went with an actual bank or even just carrying my money around everywhere with me, would have been a lot safer than letting Netspend hold it, honestly. Leaving it outside on the sidewalk with a sign above it would be safer. Definitely learned my lesson now, never again will I give a single cent to this company, and if anyone asks me about it, I will make sure they know to steer far, far away from it. I feel for all the other people here who have experienced the same thing or worse.