NetSpend

You need to hire more English speaking Reps. I have to keep repeating myself and then they don't understand what I'm asking. Just today one of your Reps reported my NetSpend card as stolen and it was blocked. The problem is it wasn't that card! I have an All Access account and it was used so they replaced it. The same Rep said she didn't see a new card ordered. Now I have 2 accounts with money on them and I can't use either one because they're both blocked! Now I have to go all weekend with NOOOOOO MONEY.

I only gave it one star because it doesn't have the option to select zero star. I went to Walmart to purchase a prepaid debit card for my grandson. I noticed the Vanilla visa debt cards were sold out. I had no choice but to purchase this card due to time. Anyone, my grandson wanted to the card to pay for games. Once he got home, he immediately called to say he couldn't activate the card. We took the card back to Walmart only to learn they will not refund my money because it's a vendor purchase,

I purchased the Netspend prepaid debit card at Walmart in West Haven, CT on 12/27/2022. I put $50 on the card and haven't been able to activate it. I've called numerous times only to be rerouted back to the automatize system to repeat the same process over and over. The customer services reps are not helpful at all. One rep hung up the phone on me. I have not received any help. Please advise how can I obtain a refund or use the card.

I am NOT a netspend customer and. Have NO affilation with this company, yet somehow they were able to access and drain my bank account within 24 hours. How is nespend able to do this?
I called netspend and they were rude and unhelpful and told me to call my bank, which I did.
Now I have had to block my bank account, cancel the credit card and will have to close the account and open a new one after the dispute is settled.
UNBELIEVABLY PISSES ME OFF!

I bought it at a drugstore 2 years ago. Used it very little. "Inactivity fees"? Not properly disclosed
If they were honest, they would have made these fees very clear in bold print on the package

My account got hacked and I've been going thru the process of filing my dispute and they just keep on sending me in circles! And when ever I ask to speak to a supervisor they put me on hold FOREVER! Hoping that I'll just hang up and the supervisor never answers the phone!

Unsafe to keep my money on. Continusly loseing my funds. Unable to receive them back without at least a weeks wait for their investigation process if I even get it back at all. Lets bussiness take double payments at the same time without questioning it. This card has been nothing short of a headach. The more you use it the more confused they get and the more loss you will suffer. Can't understand the customer service employees and they don't know what their doing. They will say one thing til you get mad enough to ask for a supervisor then put you on hold and come back with another totally opposite answer. This card holder sucks terribly. If you want to keep your money DON'T USE NETSPEND.

Netspend has kept my money by locking my card for months. They needed proof of identity. I sent that. They rejected the address info like three times. I used a letter from the IRS. They refused it. I sent a letter from Social Securty Administration, they rejected that. I sent a letter from the Department of Social Services. They rejected that. There is an intentional effort on the part of Netspend to keep some account holders money by the constant frustration of people who need the service the most but are less likely to sue because they are poor. I don't believe the amount of reviews i see that claim five stars. Not with all the complaints and lawsuits i see online. Here it is Christmas and i am being scammed by Netspend, a corporate bully. My name is Stephen Allred and i urge you to cancel your Netspend card. They take advantage of the poor. I swear to God almighty that this is a truthful statement

Someone gifted me a sum of money on a Netspend card for expenses I had. I warned them before about Netspend but they insisted. I put the card away but later decided to add the money to my bank account. I definitely know my passcode but Netspend kept declining access. I called the company and discovered they had my card blocked, but was taking money for their maintenance fees. I couldn't get my money but they can take it. I tried to get what was left at an ATM. Card declined again. I was finally able to access a very small amount. I guess Netspend will take the rest for their fees. At least I have pocket change. Crooks.

THIS. COMPANY IS. NOT. HONEST. MY HUSBAND. PASSED. AWAY. ON. MARCH. 2.2023. HE. HAD AVAILABLE. FUNDS. IN. HIS. ACCOUNT. WITH. NETSPEND. I. CONTACT. THIS COMPANY. SEVERAL TIMES. ONLY. TO GET. THE. RUNAROUND. THROUGH. THEIR. ADVISEMENT. THEY. TOLD. Me. To. Contact. The. IRS. AND. THE. SOCIAL. SECURITY. OFFICE. I'M. LIKE. WHY. I. DID. THEY. BOTH. WAS. UNDERSTANDING COMPANY. THE. IRS. AN. THE SOCIAL. SECURITY. OFFICE. THEN. I. CALL. NETSPEND. BACK. EACH. TIME. THEY. GAVE. ME. DIFFERENT ANSWER. LOOK. I'M. A. GRIEVING. WIDOW. AND. I. ONLY Wanted. My. Husband. Funds. To. Take. Care. Of. His. Final. Expenses. I. Will Not. Recommend. This. Company. To. Anyone. This. Company. Is. An. Inconsiderate. Business. Thanks. Mrs. Levins

Stimus deposited then they lock account. Claim someone tried to hack account. Demanded info so i could file police report. Refused to give me infor. Tried to withdraw funds then demanded i give them. A copy of my dl amd ssi. Card. Did they again refused. Said. Card was old and needed new card. Finaly got all funds out. Shut them down. 15 years as a customer. Treated me like shi@ and refused to fire the. Jerk customer setvice person. Choose. The wisley cars by adp. Much better

My MiL gave us a Netspend card a few years ago. I assumed it had a balance - as it was a Christmas gift. I called to activate it, and they wanted my name, address, phone # and email. I asked why - to verify me. Then they asked for my SSN. No, you are NOT getting my SSN for a freaking gift card. They said ok, the card is now frozen. If you don't provide SSN, we can't verify you. Fine I don't need the $50 in exchange for giving you access to my private data. Since when do I need to verify my ID for a fkn gift card?!

NETspend is appropriately named. They weave their lies into a thick Net that entraps you like a fly in a sticky spiderweb. NOTspend would be a better name. They will NOT release your money for you to spend until you have spent a minimum of 8 hours on hold, being transferred or redialing after they drop your call. They are a terrible company and should not be allowed to operate.

Hi,
Netspend will do everything and anything to stop you from activating your card. They will ask you for social security ID, driver license, US passport, utility bills, home information, everything you can think of. I am not sure what do they do with this information, using it to send us IRS FAKE calls? Open new accounts under our names? This company should not be allowed to operate in US.
Read their card package, it says they charge 8 DIFFERENT FEES.

On May 28th my card was stolen along with my phone which is how they got my pin numbers etc. My acct was taken for almost $19,000 dollars. I called when I first knew of my card being stolen and shut off the card and and started the dispute. Not only that I had another deposit go on my acct and I couldn't access that money. They said I could transfer funds that was a lie! They have cancelled my account and I can no longer have a NetSpend acct. The rep said to look for a check in the mail. First off this was not my fault but they are sure making it that way. When I got my unemployment back pay I was so thankful. Then to have it gone has been a nightmare. I am praying that I get these funds back. Please if anyone can help me I would be so thankful.

SCAMMMMMMM! Do not buy! Bought the card in a QFC grocery store, and called even to activate but the receptionists kept sending me to an auto-activate via automated system. After 5 calls, same thing, never got the card activated. Also now they have all my info prob to sell, social security, name, address. MetaBank is a SCAM!

Please anybody who even thinks about using this card. DONT! They will block your account for no reason and steal your money. They are a very untrustworthy company. They are grimy and underhanded please dont trust them with your hard earned money. I regret depending on their card very much. I dont ever write reviews no matter how good or bad something is but this is just outrageous! They transfer you to more than 3 people then they hang up on you repeatedly and just plain treat you like crap. PLEASE USE ANY OTHER COMPANY BUT THIS ONE! NOT TRUSTWORTHY! I wish I could put a zero