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New York
1 review
2 helpful votes
Follow Bill K.
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Pretty pathetic. Movies or TV shows in "my list" shpw up in multiple places. Things I"ve already watched show up in other places than "because you already watched". No more sorting by rating. Another price increase coming.

Date of experience: April 11, 2016
Arizona
27 reviews
32 helpful votes
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Netflix is one of the original streaming service, and they seem only to get better and better. They have a very large catalog, and the value for money is excellent. They allow multiple users on one account without any extra price.

Date of experience: January 10, 2016
Texas
1 review
0 helpful votes
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Sharing
June 2, 2023

It's a shame that my kids can't go to their grandparents house and watch my Netflix account cause their favorite shows are on there and since Netflix wants to verify ip addresses. Netflix I'm pretty sure y'all will lose a lot of customers from this as streaming services are commonly shared with friends and families and especially with elderly family who don't have much money for entertainment. I know myself, my brother, and at least 10 friends are going to be canceling your service and looking for something else. If I pay for 4 streams then it shouldn't matter who else uses it since I'm paying for my 4 streams to be used how ever I want. Y'all are trying to control and limit people and a lot of us ain't haven it. So thanks for all the years since I've been a customer since 2014 but not anymore after this.

Date of experience: June 2, 2023
Illinois
5 reviews
4 helpful votes
Follow Sandeep A.
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Thousands of movies! The movies are rated by viewers and we have plenty of choice.No ads and no distractions. Apart from movies the documentaries, on faith &spirituality, talk shows, tv shows are to my liking. Finest way to spend in leisure.

Date of experience: July 22, 2016
California
1 review
0 helpful votes
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New plans bring it from a 4-5 star straight to a 1-2 star service. Don't care what their reasoning is. It is now a $40 service for our immediate family. Would never recommend and hope it makes them crash and burn.

Date of experience: July 5, 2023
Arkansas
1 review
1 helpful vote
Follow Mike D.
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Netflix has some of the best content for me personally. But the performance of how slow it gets is ridiculous and how often it occurs. All my other streaming apps work without fail at Half the cost. Peacock, Disney+, Max, Hulu. Even my free ones like verylocal and freevee never need me to unplug my tv. That's what the power button is for. I understand the power button doesn't cut off internal functions. But Netflix is the only app for me that requires this twice a week. Otherwise as i said, great content.

Date of experience: July 8, 2023
New York
5 reviews
1 helpful vote
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I recently watched a few original titles and have to say that I think Netflix will take over the movie production world. Between stranger things and daredevil I have thoroughly enjoyed the ability to watch things on their service that I can't elsewhere. Binge watching to the max!

Date of experience: March 31, 2017
Illinois
2 reviews
5 helpful votes
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Netflix
November 11, 2017

We still like Netflix, however, I have to agree with that last reviewer. There are too many Netflix produced shows that have needless and detailed sex scenes, Orange is the New Black, Mindhunter, etc. I really don't enjoy seeing the oral sex scenes and are they necessary to the plot? Gross! Also, in the Stranger Things-when I grew up in the 80's we kids didn't cuss that much!

Date of experience: November 10, 2017
Georgia
4 reviews
2 helpful votes
Follow T C.
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We've subscribed to Netflix for many years, and it seems like even as they keep raising prices the dvd mailing gets slower and slower, and their choices for both dvd and streaming are getting thinner and thinner. We have always used Netflix and minimized TV, but I think it is time to look at better alternatives.

Date of experience: August 13, 2016
Constance M.
New York
1 review
1 helpful vote
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Jumbled categories
June 17, 2017

I enjoy watching movies on netflix but the way categories are sorted makes me want to cancel my subscription. I wish they could have non english speaking movies in their own category. Just because l clicked on one only to find that it had foreign language now they suggest tones of themito watch.

Secondly they should make it a way that we can remove movies that we have watched from the lists, that way we can view other movies out there

Date of experience: June 17, 2017
Ohio
1 review
0 helpful votes
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New Blockbuster
June 5, 2023

Netflix is following the path of blockbuster. Get with the times and recognize that people don't want to drop multiple hundreds of dollars on multiple streaming services. They remove any show they make that's enjoyed despite positive reviews and if your family tries to save money by sharing an account they penalize you for that too. These greedy corporations are why pirating is coming back. Make it easy to get the content people want, and the product gets purchased. Make it hard, and people give you the finger and find workarounds. Learn from your mistakes Netflix and you might see our money again.

Date of experience: June 5, 2023
New York
1 review
0 helpful votes
Follow john h.
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If you have problem you may not get an answer you will understand when calling as the calls are either answered in the middle east or middle eastern people answer the calls here. First situation is more probable.

Date of experience: January 9, 2016
New York
7 reviews
14 helpful votes
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Get The Popcorn--
November 7, 2017

... and BINGE! From everything including an assortment of comedic and dramatic series; including their award winning titles-- to important documentaries and a yin yang of movies! What's missing? Nothing much-- except their version of a daily/nightly News.

Date of experience: November 6, 2017
Indiana
1 review
1 helpful vote
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No Movies
January 29, 2023

Netflix can you please stop with all the series we don't need that many series we need movies new movies. Every time I look for something it's the same movies from six years ago that's still on here and it's just ridiculous that you spent all your money making series please for the new year change! I don't even bother to get it I use my friend account. Also the series that I did like years ago, you never brought back for a season two it was the series with Regina King, and hitting a little boy on a bike. I like actually liked that

Date of experience: January 29, 2023
New Hampshire
5 reviews
5 helpful votes
Follow Alisha P.
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I love the new Netflix party button available on chrome. It lets me and my long distance boyfriend be able to watch and hear movies properly. The only thing I would change is the amount of new movies to old movies. We need new content not movies weve seen ten years ago

Date of experience: May 1, 2016
Georgia
13 reviews
20 helpful votes
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Netflix
November 27, 2017

I have been subscribed to Netflix for about five years. I love it from the tv shows to the movies. I don't even mind wanting for another season of anything. Just so I can watch what I want when I want without commercials.

Date of experience: November 27, 2017
Virginia
5 reviews
7 helpful votes
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No tv... no problem!
February 19, 2015

I did away with my tv and the cable company with their high costs. Now I can watch what I want when I want. There are many movies I've never seen and tv series I missed available at any time of the day!

Date of experience: February 18, 2015
Ireland
1 review
2 helpful votes
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Terrible customer service
September 14, 2019

For 2-3 months there has been a bug on Netflix that Netflix 'will fix soon' and they still haven't.
I get Netflix Error M7353-5101, go through all the troubleshooting steps, tried different browser etc and nothing fixes it.
I was frustrated and contacted customer support and spoke to a manager, Kiran, was unsympathetic and unhelpful with the situation.
They said 'it will be fixed soon' as always and offered no compensation for the frustration it has caused. In fact Kiran just simply said 'I suggest you watch another title'. What terrible customer support.

Date of experience: September 14, 2019
Georgia
2 reviews
0 helpful votes
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Love it!
October 2, 2018

We've had Netflix for years. Love the low monthly prices, and the DVD rental plan. We don't even mess with Redbox anymore, because we get DVD's shipped directly to us. Plus they provide you with e prepaid envelope to send the DVD back in. They have just about every DVD you can think of, new releases and classics! Also, they have great Netflix original series, tons of popular tv shows, and movies! I would DEFINITELY recommend Netflix! Plus no contracts!

Date of experience: October 2, 2018
Tennessee
9 reviews
14 helpful votes
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Netflix Is Geat
October 20, 2015

Netflix, just keeps getting better and better. I have the online version of Netflix and love it. So, I can just imagine the movies being sent/mailed out. The people who have the movies sent to them, have a wider and better selection of movies to watch. However, I'm quite satisfied with the online "line up" of movies. If you love movies and TV series, documentaries and lots more, you will love Netflix. They even have movie icons that you can create for each family member, that way each family member can keep track of their own movie selections. I can't do nothing but highly recommend them due to my personal experience. I love them.

Date of experience: October 20, 2015

Overview

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
278
value
277
shipping
113
returns
117
quality
258
+46