Net-A-Porter

I do a lot of online shopping. In my experience net a porter have their processes down to perfect. They deliver quickly. If there is any problem with an item it is so easy to do a return. It's actually easier than going back to a shop to do a return.

They also have fabulous styling on their website, great descriptions and videos to show how a product moves. It is one of the most reliable websites I have come across on online!

I had a good experience ordering through net a porter but I will say I didn't have to return anything so I guess I can't fully comment on their customer service quality. I love the way they package orders as it makes it a delight to receive a package from them. I'd definitely order from them again, but if I was on the fence about a size I would prefer to go to a boutique in person to avoid the return hassle everyone seems to face.

When I feel like splurging and shopping online net a porter is my go to destination. They have beautiful pieces by all the key designers and you can always find that perfect outfit for whatever occasion. I've had good luck in relation to their customer service so far so I'm pretty happy with them overall!

The Gucci ankle boots I ordered from net-a-porter.com arrived in lightning speed... less than 4 days. And came in a pretty box and packaging. Unfortunately, they were a tad too large for my feet so I contacted them via telephone to start the return/exchange process. The gentleman I spoke with had such a lovely demeanor to him and he immediately put me at ease. The whole return/exchange process was easy peasy and I received my correct size boots in a jiffy! HIGHLYYYYYYYYY recommended over the other luxury online website ssense.com who is crap at customer service.

I have been shopping with net-a-porter for over 10years. My orders are shipped out of the UK into Spain. I have had nothing but excellent customer care, a speedy delivery and returns service - theres the odd delay sometimes when the sales are on but certainly nothing to keep me awake at night! It is a terrible shame that these review sites exist as the only people who post are those who have had what they consider to be a bad experience. They do not represent the overall majority of happy clients such as myself. Things go wrong sometimes, thats life. Why post it?

I got my wedding shoes (Christian Louboutin) from Net-a-porter.com and couldn't be happier. They have an amazing collection to choose from and i was happy to find that they had my size. My shoes were delivered in 3 days at no charge - the way it should be!

Typically I shop at victoria secret for lingerie, but I came across this site on the knot. I was looking for some lingerie for my honey moon. I was able to find some looks that I liked on net-a-porter. Not only did it make me feel sexy, but my friend all told me that it looked great! Ty

This service helped me in finding something really unforgettable for my wife. I like the simplicity and very easy ordering. If you ever need something to surprise your love than check out this service

Jewelry is not something I had ever bought online before. A friend mentioned net-a-porter so I decided to check it out. Not only was I impressed by the selection, but I found exactly what would match with a bridal gown.

Being on a budget makes it hard to find cute things for my family to wear for my wedding. I was able to come across the sale section on net-a-porter and found a great selection of dresses and wedding dresses. Not only did it ease the budget burden, but they were great steals and ultimatley, everyone was happy with what they got!

I really love this website. Their collection is unbelievable. Always meticulously packaged. Yet I am completely surprised by the number of negative reviews. Well, I guess it is in the eye of the beholder.

I found the most elegant champagne colored dress by DAY BIRGER ET MIKKELSEN for my Bridesmaids to wear. This is one they could all actually agree on and I love the cut. It looks great on multiple body types and the price point was perfect.

I have NEVER written a review about a website in my entire life but this site is great. Speaking on behalf of the fact ive tried to purchase designer/luxury items on other sites (including ssense.com) I give it a 5/5. I ordered a pair of shoes on sale and the shipping cost was free. I called a few days later on the number on the site to ask what day they would come in, the lady on the phone was the kindest person ive ever spoken too and the service was amazing. She told me they wouldn't get in until July 3rd, and i needed them for June 24. I was super upset and the woman on the phone could tell and she tried everything to help me and apologized many times and told me it must be a mistake because shipping usually doesnt take that long. I was super annoyed and figured they'd come in late but, they came in on the 23rd! Either she accidentally told me the wrong delivery date or she came through for me I was super happy. They came in perfect condition and Im very happy with my experience!

I ordered a dress from the web. Very nice quality with nice bag for my dress. Delivery is fast as I expected. I am happy with the service.

I cant express what a first class company Net-A-Porter is. I had an issue with a pair of shoes that I wanted fixed and they were not able to fix them so they refunded me my money. I will always feel confident in purchasing from them.

I've been noticing SO much negative feedback with NAP customer service so wanted to leave positive feedback from my own personal experience shopping with Net-A-Porter. I can't recommend the overall service enough, it's fantastic! The shopping experience is brilliant and I've purchased full retail and sale pieces over the past couple of months to receive them on time with speedy results! From ordering to receiving the whole experience has been brilliant! I wasn't sure as to what size of Isabel Marant slides to buy for instance (due to it being French sizing) in the sale and ordered two sizes and other sale pieces in separate orders due to low stock and pieces coming back into stock on my wishlist and every order placed was shipped out promptly (the same day). Once dispatched the items would then arrive around 2-3 day's later via DHL with excellent service and tracking information! I would even request the parcels to be left inside the porch - but the driver would always make sure a neighbour signed for each parcel as I work evenings. Once received each item would be packaged beautifully in tissue paper OR branded box if buying shoe's etc and sealed with a ribbon. I can't fault how the goods are received and they definitely give you the luxury service when paying for P&P if orders are below £200! Presentation out the way and onto Returns! Returns I was hesitant about as I HATE returning items but when it comes to shoes this is sometimes a must as each designers sizing comes up different. The returns process was fantastic and I managed to set this up easily through the NAP website in my order(s) history and each piece was collected by DHL the very next day! It only took around 4 day's for my returns to be processed and the payment refunded to my original bank card! All in all, I've had a great experience shopping with NAP and will most definitely be a long-term customer as pricing is VERY reasonable and very like Mytheresa, if not better!

I would also like to add that I've experienced no issues with NAP declining my card/order before placing each order(s) and each transaction has gone smoothly from start to finish.

Finally after searching a few other online stores, I came across net-a-porter. Not only did they not have what seemed like "everyone else had" but they had gowns that could only come exclusively from them. This made my dress feel special and not just another copy.

I needed to find a wedding dress and came across net-a-porter. They had a unique style of gowns there that drew my interest. I didn't want a classic dress, I wanted one that stood out more. One I ordered mine and recieved it, I was impressed with the intricate design and materials!

I am always impressed by how fast they are at filling orders and how fast they credit
Returns. No company I've dealt with online is as dependable as they are. Anything I see
On other sites I check first to see if I can get it from them because it such a pleasure doing
Business with them

After looking for a dress after a while, I got bored with the lack of styles. That's when I found net-a-porter. Not only did they have unique styles, but they also had a variety of them! In no time at all, I had fallen in love with a dress and ordered it.

I was having problems with trying to find a dress that was within price range. I found net-a-porter and I was relieved when I was able to find a dresses that were within my price range. I took some time and found the perfect dress with enough money to cover the other things!

I had been buying things online and sometimes it was iffy when it came to quality. Net-a-porter had a good amount of styles available so I found one I wanted and ordered it. When I got it, I was impressed by how great the quality of dress they had!

Really wanted some heels to finish off my wedding look. After searching for what seemed an eternity, I came across the perfect pair. Not only are these shoes durable, but they also are confortable for longer periods of time.