Cindy L.

I really love this website. Their collection is unbelievable. Always meticulously packaged. Yet I am completely surprised by the number of negative reviews. Well, I guess it is in the eye of the beholder.

I ordered my ted baker bisslee dress about two weeks ago, and I received it yesterday. I loved it totally when I opened the package. I searched for this dress but it was all sold out in my size elsewhere. I understand free standard shipping can take up to 10 days and wanted to pay for expedite shipping, but I was advised not to since the dress was sourced from Europe. I like how they helped me to save money and they have done their job well! Will definitely buy again.

I ordered two Diane Von Furstenberg dresses in size 4. They were both on sale. In particular the leopard print wrap dress is gigantic and the measurements are way off from what I found on other website such as Net-a-Porter. They asked me to send it back for inspection by the product specialist. It slipped out of my mind and then after two months, they sent me back the dress claiming that there is nothing wrong with it and they will deny the refund!

This is just outrageous. It took them two months to figure out... and with no prior contact whatsoever, what kind of customer service is this? Did the specialist even bother to check the measurements? Even if the dress is not faulty, it did not pass the return deadline. They are just doing whatever to prevent returns with lies and scams.