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Neighborhood Scout

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Nevada
7 reviews
35 helpful votes
Follow Alex V.
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Most of my clients come to me pretty much knowing the areas they want to look into and why but occasionally I'll get a transfer client from out of state and I'll send over some neighborhood scout links as a qualifier. Super helpful. Thanks for being great!

Date of experience: April 12, 2018
Connecticut
1 review
2 helpful votes
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Helpful investing tool!
January 12, 2018

I use this site for real estate investing and have for years. It is a great product with very helpful customer service representatives. Yes, the billing is recurring as other users have mentioned; however, you can cancel at any time. I've been subscribing off-and-on for years.

Date of experience: January 12, 2018
North Carolina
1 review
15 helpful votes
Follow Len L.
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This site is a total scam. Just like other reviewers on here, they bait and switched the plan I paid for. Paid a full year to get neighborhood appreciation rates. 2 weeks after signing up, they say I have to upgrade plan with a much higher rate. Not to mention, I discovered that the data is very inaccurate. They don't even have a customer service phone number, only email.

Date of experience: February 28, 2017
South Carolina
1 review
10 helpful votes
Follow James Y.
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I live in Moore in South Carolina and it is not safe there been several shootings, fires, and people getting first-class rides from ambulances. Additionally, there are gang activities and constant loud music I plan on moving but I hate when sites like this have inaccurate information that will lure people into renting/buying a place only to have their safety and health at risk here.

Date of experience: March 19, 2021
Florida
1 review
13 helpful votes
Follow Charles T.
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The reviews here say it all. The reports are weak and expensive. Paid $50 for first month but used up quota (10 searches) first day; $5 a search! Wasn't aware there is a limit. Seeking property online takes a lot more than 10 tries! Now I'm informed I have to cancel or they'll automatically keep charging me $50 a month. Bad deal!

Date of experience: December 28, 2017
Puerto Rico
1 review
12 helpful votes
Follow Thomas E.
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Neighborhood Scout is very eager to make people paranoid in terms of crime and costs of living. And Alex V. and Brenda S. Has the most faked and biased reviews that it's not even close to being believable. Why should I give them my money if I have to pay for it again, just to read their fake statistics? This just screams corporate greed, and other reviewers were right about their shady practices, including their lack of accurate information and making people overly worried. I had cousins who lived in Kissimmee and they weren't even victims of crime whatsoever. Neighborhood Scout is a total farce and only wants your money for their fake statistics.

Date of experience: July 26, 2020
Texas
1 review
6 helpful votes
Follow Nunya B.
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Needed one report. I subscribed and tried to cancel, but couldn't figure out how. Then life happened, and I forgot. For 6 months.

I only logged into this website once, but they kept charging me $50 / month, like clockwork. When I asked for even a partial refund, the response was terse and insensitive.

Every business in the world with this billing model needs to grow up. It is unethical to continue charging someone month after month when they aren't using your service. If I don't login, don't bill me. It is that simple.

Date of experience: April 7, 2021
Tennessee
1 review
24 helpful votes
Follow Marvin B.
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Someone pointed out neighborhoodscout's stats on our small town which is as close to "Mayberrry" as you will ever see. We rated a 2 (horrible according to the site.) I honestly cannot recall the last violent crime that happened in our county. Then I found your site. From the other reviews, it is obvious that neghborhoodscout skews data to get people to enter their credit card information. More fake news, though this time it's on the internet - - and they charge you for it.

Date of experience: March 2, 2017
California
1 review
10 helpful votes
Follow Denny W.
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Just wanted one month's subscription for moving, so I ordered the one month's subscription (and I only needed one month). However they reenabled subscription after the month ends, and refused to cancel and the refund even I realized and asked them for cancellation at the start of the second charged month. They said they had notified me about the renewal, but I really did not notice that what should be not apparent enough. Even it is apparent, I suppose they should support cancel/refund in my situation, at least stop at the time I requested!

Date of experience: March 26, 2017
Minnesota
1 review
1 helpful vote
Follow Wayne L.
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The report from Neighborhood Scout is completely misleading!
It is extremely political!

I really like to give Neighborhood Scout a -5 stars, but this review does not that choice!
It ranks a better, more expensive and least crime neighborhood worse than an cheap
And more crime ( from a police report, a person be shot to death in front of a house's garage
Entrance! Of a cheap Pathercreek commuity of Frisco tx sevral years ago).

Date of experience: April 19, 2023
California
1 review
12 helpful votes
Follow David H.
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I paid for a full subscription with access to income and crime data. One week after paying for a full year subscription the company changed it's business model and I don't have access to the information I paid for unless I upgrade to a PRO plan. The PRO plan costs 10x the price what I just paid. Bate and Switch - stay away, far away

Date of experience: February 24, 2017
New Jersey
1 review
21 helpful votes
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Garbage!
May 25, 2019

Just purchased this garbage report for $29 - my money was not wasted if I can warn YOU against buying it and you SAVE YOUR MONEY. This report is a joke at best and at worse a well-designed scam! I got far better information on my own. The report was very generalized and did not represent the specific neighborhood I was interested in (not even close). Awful waste of money so SAVE YOURS!

Date of experience: May 25, 2019
Pennsylvania
1 review
15 helpful votes
Follow Carl D.
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My experience with this company was very poor. The information I found on their website is innacurate and very vague, in a lot of instances. They will not refund your money and do not stand behind their product. One of the worst "customer service" experiences I have ever had!

Date of experience: August 1, 2014
District of Columbia
1 review
12 helpful votes
Follow Irina R.
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The information on the website was very generic. Full access is not worht it - used it once and didn't find usedul. Now that I'm living in the neighborhood I was researching - the info was wrong. Moreover, I signed up for monthly service (you can buy monthly, quarterly, or yearly) - thinking it was for one month - and they continued to charge me every month after that. Until I noticed several months later. Refused to return the money and wrote me the nastiest customer response I've ever gotten. HORRIBLE! Beware.

Date of experience: May 25, 2016
Illinois
1 review
10 helpful votes
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Be careful before you give your credit card details. Unaware users rush through the sign up process by giving credit card details which will be charged significantly every month(although no intimation about the same will be given.

Date of experience: August 17, 2015
Missouri
1 review
8 helpful votes
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Bethany Beach
May 10, 2021

I can tell you there is no crime here. It's an expensive resort town I have been in for 50 years. No one I know, no one in my large parish, has ever been assaulted.

Date of experience: May 10, 2021
Texas
1 review
7 helpful votes
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50 Reports Limit
September 25, 2015

I was unaware there was a 50 reports per month limit until my account was cancelled. I went back and read the fine print and it's accurate. My problem is with the transparency. If there is a 50 reports limit, there should be a prominently displayed countdown on a login page showing me how many reports I have remaining this month. Also, rather than a simple, your account has been cancelled notice, there should be a prior to cancellation notice that IF you continue, you will violate the contract and THEN the account will be cancelled. There was no prior notice, just a cancellation that was unavoidable by the time the notice was received.

Date of experience: September 25, 2015
Florida
1 review
18 helpful votes
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Scout is a joke.
May 17, 2020

According to scout, every city is the worst in the nation. Ask for resident reviews for the truth. I have looked to purchase a home with an open mind in location, looking from the west coast to the east coast. I have looked at over a thousand homes easy. If you read 1 review about a neighborhood you read them all. Every city is the worst in the nation lmao. I have compared Neighborhood scout to homeowners in the same locations and found these people lived here their whole life or many years and love their town. Crime? Yes. Every place has crime that's life. I suggest you go on Google Earth and place yourself on street view. You can walk through the neighborhood and see what the houses look like and how they are kept up. If your neighbor has a beat up sofa sitting on the porch and trash in their yard, you might want to look further,... I mean unless you have a beat up sofa on your porch, a broke down car and dirty diapers on the lawn. The majority of the homes I have looked at have well kept up yards, some immaculate, but somehow are terrible places to live. Look. If you're in the habit of going to dive bars and staying out until 2am, expect trouble. If you live a nice life and have morals you're less likely to have trouble. That's just common sense a monkey can figure out.

Date of experience: May 17, 2020
Virginia
1 review
8 helpful votes
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Accidentally forgot to cancel my subscription. Contacted them for a refund as soon as I realized within days of the charge (obv didn't use any of the credits). They refused to refund me.

Date of experience: May 21, 2018
Canada
1 review
7 helpful votes
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Exaggerations of crime
January 1, 2023

Every city is claimed to be among the worst in all of America, despite the size location or state. Do not use!

Date of experience: January 1, 2023

Overview

Neighborhood Scout has a rating of 1.7 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Neighborhood Scout ranks 1170th among Real Estate sites.

service
4
value
4
quality
4