Charlotte H.

I was unaware there was a 50 reports per month limit until my account was cancelled. I went back and read the fine print and it's accurate. My problem is with the transparency. If there is a 50 reports limit, there should be a prominently displayed countdown on a login page showing me how many reports I have remaining this month. Also, rather than a simple, your account has been cancelled notice, there should be a prior to cancellation notice that IF you continue, you will violate the contract and THEN the account will be cancelled. There was no prior notice, just a cancellation that was unavoidable by the time the notice was received.