To my financial dismay I attended a "Real Estate Seminar", one of those by the Flipping Vegas or such as that, with a big cardboard cutup of Scott and spouse if I remember correctly. This was over 2 years ago.
Neighborhood Scout was one of the essential services breathtakingly demonstrated during the seminar. Trying to use the website (at the Pro level) never came within a shadow of the results seen during the seminar.
Apparently no contact or response I have made to Neighborhood Scout has
Ever pierced its collective consciousness.
I CANCELLED my subscription to Neighborhood Scout over a year ago. I only
Just recently learned that last year I was charged again and this year only by strange luck, the charge attempt failed. Naturally I got a email stating I should correct the failing so the charge would go through.
Repeated attempts in recent days to contact anyone at Neighborhood Scout about cancelling the subscription get nowhere.
All HELP, Instructions, and steps researched on how to cancel this subscription do not work.
Even though all past efforts have clearly failed, I have attempted to inform them that I will do a Charge Back if any attempt to use the credit card succeeds.

UPDATE: I finally received 'Confirmation' that my subscription as been cancelled. Sorry to say I cannot verify what magic step on my part (CC to the Fraud Dept of my credit card company?) finally resulted in this acknowledgement.

2nd UPDATE: The day after the last update, to my surprise, I got a phone call. This call was to assure me the subscription was cancelled and that it will not try to charge me again. During this call (all very friendly) I stated that perhaps I was trying EXTRA hard to be sure that was the case because LAST year I also went through the same steps and assurances only to find that I was indeed charged last year and this year was ATTEMPTED to be charged again. I went on to say that if they look at my NeighborhoodScout logins they will see I only logged in last year for the period of trying to get it cancelled and that there was NO login after that until these last few days where again I was trying to get it cancelled. To my SURPRISE the woman on the phone (Ms. Cunningham I think) said she would refund last year's $191 as well. FAIR is FAIR so I wanted to update this review to say that.

Gary Matthews