Neem HolidaysReviews 44

Bought two holidays to Australia n NZ 14 nights commencing 4/5 th April and cancelled 1 on health ground 18 days before departure. Only 25% refunded instead of 50% given on website n co written shabby response ' deaf ears' Anjani Kumar Agrawal *******029

I had booked an International trip (Swiss Delight)with this travel agency in May 2024. The trip was supposed to happen in September 2024. But, it did not happen in September and Travel agent made me wait till November with false assurances. However the trip ultimately got cancelled by the agency. The sales person of this agency has verbally informed us about cancellation and there was no written communication on this from him. Now company is not paying us Rs. 1 lac paid against this international tour. They have forcibly issued a credit note for this amount. The MD of the company, Manish Agarwal and his staff are very rude to us and not responding to my mails and calls. Its a fraud company. Don't travel with them. Minal

JWe are from the USA and ust took Switzerland Tour for1 week based on nthe recommendation and it is the most unprofessionally organized and uncoordinated and lack of communication with inexpoerience staff operating in India whi have never visted prior to organizing and a terrible texpoerience we had. We would not recommend anyone to take any Neem Holiday Tours. It has been a night mare and fake promises were given, terrible arrangement with Bad Hotels No good transportation provided and instead of enjoyment they give you stress all the time. Be alert nefore you tske your future international tours with Neem.

Totally Unprofessional Tour with Pathetic Services and zero coordination.
From the start of visa application to airlines we had to run behind for each and every Thing as simple as making a whatsaap group. My neem person didn't even knew when i am flying and added my in wrong group which flew 2 days earlier and we trusted them in foreign land.
Till boarding without the tour operators at the start and beginning from Mumbai and halt at Ethiopia zero help given. Imagine the scenario where 16 passengers would have an issue in Ethiopia where would they go. And if you think the ordeal ended this was the beginning of Disaster.
No thought of food for Jain group and for children. Repeatedly same packed lunch given every day. In Austria luggage kept on road at 10pm for the passengers to themselves carry for a long walk. And Average hotels and food in Paris and Austria.
In this world where all of us are professionals this looked like an Amateur Tour with Free lance operators. 80 unsatisfied passengers who in their wildest dream will NEVER EVER RECOMMEND YOU AND WILL NEVER TRAVEL WITH YOU AGAIN.

Inspite of my several reminders and emails, they do not want to refund my advance amount of 1 lac. Now they are telling me that my amt. Has been forfeited as 6 years have passed.
They have not given me any credit note till this date.They had never invited me to join any other tour
How can we trust them?Wil add a proof of Purchase shortly.
CA CMA Suresh A. Shah
M*******335

All in all it was an enjoyable trip. But would like to list down some good to haves...
Pros: The food selection on all days ( except the day we arrived) was really well thought of and indeed very tasty. The hotel in Danang was really very good.

Cons: Few days were cramped with activities to the point of exhaustion and sometimes we had too much time. The stay at Hanoi was like a pit stop and the hotel room was cramped and it definitely wasn't a 4*. Similarly Oscar at Ho chin mih had a good location but the hotel was just average. The last leg of the tour was most mismanaged. Imagine packing out at 9am when you have a 7.15 pm flight. We reached the airport at 2.30pm and had nothing to do till boarding. The guides were local people who could barely understand our requests or really do the needful as proper guides. It was difficult to understand their pronounciation too. The compulsory gratuity of $3 per person per day is exorbitant for the kind of service provided. The breakfast had nothing except fruits and cornflakes for the vegetarians. The first bus was so bad that it was impossible to sit and anyone over 5'6 wouldn't be able to get into the seat.

Please look into these areas... The way you have improved so much with the daily curation of the different veg menu. You can do better than this in other areas too.

I would definitely like to do another trip with Neem in the future and hopefully these hiccups are resolved.

I have travelled to Europe twice with Neem Holidays, first Western Europe and then Eastern Europe. Both tours were excellent. No complaint at all. Hotels were good, food in Indian restaurant was really mouth watery, Buses were of highest quality, tour manager very knowledgable and co-operative, sightseeing places wonderful, tour management of the highest standard and all this at the cheapest rate. It is truly unbelievable. THEY DELIVER BETTER THAN THEY PROMISE.

We had booked Bali trip for 12/*******. It was cancelled due COVID. Neem Holidays is not giving us refund nor are they giving us alternate tour. We 6 senior citizens had booked this trip. They had the audacity to say that trip had happened and it was a no show from your side. Also They say Malayasian Airline has forfeited the ticket amount whereas there was directive from Government of India that since trip are cancelled due to COVID, Airlines shud either rebook or refund.

Manish Agarwal doesn't receive calls, doesn't give appointment. If you go without appointment they literally push you out saying you can't sit here.

This is the worst experience we have ever had in our travel history.

WORST TOUR OPERATOR. NEEM TRAVEL has no respect for their customers, once entire booking is done they are least bothered in conveying important details, their accommodation, meal and travel partners in EUROPE are extremely DISAPPOINTING. Dirty rooms, substandard food, defunct buses made our trip a NIGHTMARE. Their travel partner FANIANI TRAVEL COMPANY on two occasions provide faulty transport resulting in passenger being stranded in the road for hours without food and washroom facilities. Return flight being from Paris the previous night hotel was booked at a distance of 450 km approx.resulting in full day traveling during which the FANIANI BUS broke down and substitute bus arrived only after 5 hours, which resulted in. Passengers missing their Paris Mumbai flight. FOR which no compensation was provided and the passengers had to cough up on an average 55 k to get back. DO NOT FALL FOR THEIR FALSE PROMISES. THIS TOUR OPERATOR IS A TRAVELLERS NIGHTMARE.

Travellers nightmare...false promises, rude staff, below average accommodation, travel and food HORRIBLE EXPERIENCE GIVERS. This company is an absolute NO NO..

Cheated in everything, right from ticketing to hotels to excursions….Very very bad experiences

We were put in the worst hotels without AC without Wi-Fi etc the Hotel staff and Neem Staff are super arrogant and get aggressive. Neem cheated us on every count

They are the WORST EVER tour operators in India. My parents were to travel to Europe Tour. They just were concerned about how to loot my parents for securing their amount first and eventually avoiding them for any further information. The owner Mr. Agarwal is a fraud for he just shrugs away any responsibility / ownership and has maintained a highly unprofessional team to mock the customers. Not a single person is willing to take responsibility until you pay them out. Once they have received their amount, they just ignore you. They dont care about any person whether they are ladies or senior citizens etc. They have the audacity to tell "Manage Your Own". Shame on Neem Holidays.
Beware of such arrogant, unprofessional and fraudulent tour operators.

Neem travels is highly unprofessional holiday planners.
They don't have any customer service and once you book the tour with them you are at their mercy.
This was my first booking with the mandatory decided never to book through them.
Also I will advise my friends and relatives never to book through them

The service is give is soo bad.
First of well when we reached the organiser who came with us said we have to wait for 3 hours because 2 people were coming late and we were 17 people who they said to wait, we all came together and told them we want to leave as the journey was for 6 hours and our flight was early mrng we didnt even get to sleep after speaking to md they made us go after wasteing 1.30 hour of ours then the journey was good n hotel next day when we went to jaisalmer they gave us so bad hotel no cleanliness no hot water in so cold weather n service too bad we left to go another place and the organiser didnt even come with us to sight secens with us he left us alaone with a guide who didnt show us whole place and then he took us to hotel the food had only 3 type variety shak roti n rice thats it the organiser tells us i got order from top n thats it what you get... we have to tours but this happened for first time,
Its soo bad i hope you all get from this.
And please see to it yall dont get such a bad service.

6 April 2020 Japan tour of two persons. No talk of refund yet of Rs. 2.90 lakhs.
This tour was cancelled due to covid 19 lockdown.

We 10 doctors has booked Japan cherry blossom tour which was on 28th march 2020.
But due to corona virus epidemic Neem Tours operators has cancelled tour.
They r not giving us refunds which is about 15 Lakhs rupees for 10 passengers.
Manish & Lata r too rude &horrible.
Manish is talking with us too risky &figjting with us.
As we have give money we r under his obligations.
He is totally third class, nonsense, cheater.
God will not spare him.
He is talking with us as we r his servants.
He is not in category to mention in human being.
Will he remain happy in his life after not giving our hard earned money.?