I have been a loyal customer for many years but no more. The customer service is awful now. I ordered 8 items on 7/22/20. When the order arrived I was missing 2 items. Never received an email or notice, One of the hoodie I ordered was too big, so I needed to return and get a smaller size. I called customer service and spoke to Abby. I explained what I needed. She said I would have to pay for the return shipping. The return policy states " Please call Customer service to receive FREE exchange shipping on all online purchase" It's on every invoice and on their website" I explain it to her but she kept telling me that is not the case I have to pay. Finally she agreed to wve the shipping fee and told me I would receive an email with an authorization code. She told me that I would have to reorder the Hoodie with the right size. I also looked at the web and saw that they had the items that never showed up on sale on their website so I ordered it again. She assured me the email with my return code would be emailed in a day or 2. Never heard of that but hey... A week later I called again and demanded to speak with a manager. They gave me a very hard time and I waited over 45 minutes on the phone. She reviewed my orders, the first and the second and said she understood and was going to make sure that the email with the return code will be emailed and that it comes from headquarters and it takes time. Total BS I never received anything. They have no problem lying to clients and do not honor their FREE return Policy.
I will not order again from them.

HORRIBLE SERVICE AND RETURN POLICY -

I currently own 2 pair of Nautica men's PJ bottoms size XL. They fit great, feel great, I've had them for a couple of years, so I thought I would buy a couple more. I place the order on Nov 4. When I received them they were not the same quality of product and the fit was horrible. They were way too small. These were nothing like the ones I had purchased a couple of years ago.
Now I am trying to return them. I've called 5 times to get a return label. 5 times they said I should get it from UPS within 72 hours. 5 times I have not received the return label. I've even given them 3 different email addresses, still nothing. They also said they would mail me a return label, I haven't seen that either.

DON'T BUY ANYTHING FROM THIS COMPANY, THEY ARE NO LONGER WORTH IT. THEY ARE NOT THE COMPANY THEY USED TO BE.
THEY'RE PRODUCTS ARE NO LONGER THE HIGH QUALITY THEY USED TO BE.

Customer Service? When clicking on an email that was sent to me about a sale I was not able to access the web site with and error "502 bad gateway" when I call their customer service number the automated system only offered 3 options 1) place an order 2) inquire about an order placed 3) rewards. I had to select 1) place an order to speak to someone to report the website not being available it is clear that Nautice is ONLY concerned with order issues $$$$ and does not care about anything else. I finally got to speak with a supervisor and asked him about ONLY having 3 options when calling customer service none of which addressed reporting problems with their website or any other issues a customer might experience, I also asked why a retail store that customers use does not have a automatic "fail-over" system in place for when a problem accessing their primary website occurs. (this is business 101) apparently a class that no one at Nautica has taken... his answer to me 4 different times was it does not happen often which does not answer my questions to him "what a joke" and to top that when I asked him to place a complaint he said he would take my "feedback" but no one would get back to me with answers to my questions! Totally unacceptable. I will report this issue to the proper agencies (BBB, Dept of Consumer Affairs and the CFPB) about their deceptive business practices and lack of any assistance (customer service) being offered to consumers about issues ASIDE from $$$$ order issues...