mike m.

I have been a loyal customer for many years but no more. The customer service is awful now. I ordered 8 items on 7/22/20. When the order arrived I was missing 2 items. Never received an email or notice, One of the hoodie I ordered was too big, so I needed to return and get a smaller size. I called customer service and spoke to Abby. I explained what I needed. She said I would have to pay for the return shipping. The return policy states " Please call Customer service to receive FREE exchange shipping on all online purchase" It's on every invoice and on their website" I explain it to her but she kept telling me that is not the case I have to pay. Finally she agreed to wve the shipping fee and told me I would receive an email with an authorization code. She told me that I would have to reorder the Hoodie with the right size. I also looked at the web and saw that they had the items that never showed up on sale on their website so I ordered it again. She assured me the email with my return code would be emailed in a day or 2. Never heard of that but hey... A week later I called again and demanded to speak with a manager. They gave me a very hard time and I waited over 45 minutes on the phone. She reviewed my orders, the first and the second and said she understood and was going to make sure that the email with the return code will be emailed and that it comes from headquarters and it takes time. Total BS I never received anything. They have no problem lying to clients and do not honor their FREE return Policy.
I will not order again from them.

HORRIBLE SERVICE AND RETURN POLICY -