National Furniture Supply

I ordered a mirror on February 4,2021. Each time I contact Vipul Singh *******@comstrom.com, I am given one story or another but mostly they are waiting to restock. I will gladly update this review but right now I'm so frustrated, I can't stand it.

This dresser is simply beautiful. It is exactly what I have been looking for and I couldn't be happier with the purchase. I think it's worth noting the photos show a more gray than they are, it's more of a gray/brown. I saw some comment saying it took 6 hours to put together, I'm not quite sure how that's even possible. We purchased two of these dressers, the first was done in 2 hours and the second took just over an hour since I knew what I was doing by then.

I thought the order was going well. Then they did not have it so it was backordered. The item was about $1600. 00. They said they would credit the amount back to my credit card within 7 days. The charge was 9/16/2016 it is no 9/27/2016 and it is still not credited back.

The deal is they will credit it back it they don't have it, charge it when it ships, OR you can cancel at this point. I opted to cancel.

I have canceled the order four times for over a week. They still have not confirmed the cancellation nor do I have the amount credited back to my credit card.

The staff answers the phone which is good, but nothing happens. I also do not receive email confirmations when I need them.

Very unhappy with this process. I seriously have better things to do than repeatedly deal with this issue.

I have been dealing with Vipul Singh <*******@comstrom.com> since February of this year after I place an order with National Furniture. The first 6 months were all related to delays of the shipment. More recent strugles are related to getting my refund. First I was told they would refund my account. Then he said he could not return to card I used but rather mail me a check. That was September 2nd, 2021. As of 10-2, no check and no reply to my email. I HATE WRITING REVIEWS BUT HATE THIS COMPANIES SERVICE MORE

National Furniture Supply was a HUGE disappointment.

I ordered a table on Nov. 30 specifically to have it for our family Christmas gathering. The timeline given on the website stated 3-4 weeks. Certainly they would understand the time of year in which the order was being placed and get it their within 3 weeks. Not a chance! I called several times asking about an expected shipping date since 2 weeks after the order was placed, I still had not received any indication that my order was in process. "You will get a shipping confirmation today or tomorrow" I was told by the customer service representative. A week later, I called again. It was a like talking to a broken record: "Today or tomorrow, Ma'am." Not convinced and in a time crunch I was very upset. I was promised repeatedly over this second phone call that the table would arrive by Christmas. That within the hour I would receive a shipping confirmation. Nothing!

I called again, asking for the manger – each time getting the same line despite who I was speaking with, "I am the manager." Peter promised me by Christmas. Paul stated their policy was 4 weeks, which would have placed it on my door by 12/28, past the time I would need it. However Paul promised me he would send a statement IN WRITING that should the table not arrive on 12/28 I would get some kind of compensation. Not only did the table NOT arrive within the promised 4-week delivery time, I NEVER received any written statement to honor the promises made to me over the phone.

This company is nothing but lies! Even the delivery service said they have heard from other customers how awful they are. "I had to deliver an item anyway, knowing it was damaged. That is their policy," noted the delivery personnel. The table we received was not damaged, however it was not the quality I would have expected either. The varnish has lots of visible bumps all over, as though dirt was on the furniture and just painted over during the final coat.

Bottom Line: This company lied to my family multiple times. They did not deliver on time. Their customer service is TERRIBLE. I WILL NOT purchase another item from them and will encourage everyone I know to STAY AWAY!