Thumbnail of user ac619

A C.

2
Level 2 Contributor

Contributor Level

Total Points
500

6 Reviews by A

  • Banana Republic

9/27/16

Great online process. I can return at our local store if it doesn't fit. I love the clothes.

  • Buckle

9/27/16

Ordered three shirts, very happy.

  • National Furniture Supply

9/27/16

I thought the order was going well. Then they did not have it so it was backordered. The item was about $1600. 00. They said they would credit the amount back to my credit card within 7 days. The charge was 9/16/2016 it is no 9/27/2016 and it is still not credited back.

The deal is they will credit it back it they don't have it, charge it when it ships, OR you can cancel at this point. I opted to cancel.

I have canceled the order four times for over a week. They still have not confirmed the cancellation nor do I have the amount credited back to my credit card.

The staff answers the phone which is good, but nothing happens. I also do not receive email confirmations when I need them.

Very unhappy with this process. I seriously have better things to do than repeatedly deal with this issue.

  • Hayneedle

9/13/16

They did a great job, easy to work with, met all expectations.

Thumbnail of user customers24
Hayneedle C. – Hayneedle Rep

Thank you for sharing your Hayneedle experience.

  • Joss & Main

9/13/16

Went exactly like I wanted it to. Great responses (professional and easy to understand) to a phone query. Products were described properly on the site. Pictures represented products well. Very happy with my experience.

  • StyleWe

8/27/16

I have been so disappointed with StyleWe. The issues are:

The item descriptions are impossible to follow. (an example is bust is 35 and waist is 47 for example on most. I assumed the numbers are all inverted, they are useless)
The sizing is grossly inconsistent.
The fabric descriptions are not adequate. I even chatted with customer service to ask if an item was stretchy as described. The clerk said yes, but it was not at all when received.
Your return process is seriously flawed. Hayneedle, Amazon and Joss Main for online retailers I consistently use. Hayneedle's return process is awesome. You print the packing slip to place inside the box, then you print the FedEx label to place on the outside, THE COMPANY tracks it then once picked up. And you are done. As soon as they receive the tracking you are credited for the return. Your company has a flawed system that will lose a lot of clients. You do NOT have adequate instruction that protect the consumer.
We shop online for most things, even groceries. For items like clothing we typically rely on customer reviews and descriptions as presented. There are no reviews.
This little trial of StyleWe has cost me $378.75. I am really unhappy.

UPDATE: is my account was credited a week after posting on SiteJabber. SiteJabber got involved. It turns out StyleWE admitted finally that they do issue a tracking number with the return envelope so they could find it. This was after being told no tracking number provided no refund. All other retailer I work with do provide tracking with the returns, so sent it with their return label and did not get my own. FYI I gave them 1 star but changed it due to the refund to my account.

I love the StyleWe concept and hope they can get past some customer start up issues regarding process as they grow.

* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lannys8
Lanny S. – StyleWe Rep

Sorry for you had a bad experience with your orders.

Thank you for your feedback and We will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.

We valued your business and we hope that you can have a better shopping experience when shop with us in the future.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.

A Has Earned 20 Votes

A C.'s review of StyleWe earned 15 Very Helpful votes

A C.'s review of Joss & Main earned a Very Helpful vote

A C.'s review of National Furniture Supply earned 4 Very Helpful votes

A hasn’t received any thanks yous.

A doesn’t have any fans yet.

A isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user adamariek
1/1/23

This dress is more than I wanted or could afford to spend! But…. Loved the look and the...

Thumbnail of user karenr2614
9/7/22

Razlin was an excellent stylist! Helped to pull my vacation wardrobe together. Great knowledge of...