National Floors Direct

The fantastic experience of buying new carpets was simply improved with the help of National Floors Direct. They were incredibly professional and kind from beginning to end, even going so far as to politely move my furniture during installation! The very best? When they were finished, every component had the same appearance as before, with such careful attention paid to giving me back what I had at the beginning. Since I personally witnessed this organization at work, there is now nothing but praise for a job exceedingly well done, therefore it's no surprise that they come highly recommended.

Never on time,! Not reliable! Not punctual! Forget about appointments, they never show up and waste your days not day: it happens all the time: They contract their work to people that don't care About your feelings because your floors need fixing after installing but they take their time when it convenient for them: I wasted 3 weekends waiting for them when they said they were coming and it was always "Were on our way and will be there soon and at the end of that day again No Show with "oh we're sorry" They're a bunch of liners from the supervisor to his manager: Do not use this Company! They're expensive and they do a terrible job

The installation team did a great job, and I am very happy with my new carpet. We are repeat customers for a reason: I was able to choose a gorgeous new carpet at a fair price, and they arrived to install it in less than two days, which I particularly enjoyed because the staff showed up and installed our new carpet even during a snowstorm. Thank you so much; when we need to redo the remainder of our house, we will definitely utilize National Floors Direct.

My experience with National Floors Direct was quite positive. The salesperson was amiable, sincere, and professional right from the beginning of the process. I am astonished at how much the kitchen has changed after I replaced the old linoleum with luxury vinyl. The installers were nice and finished the job quickly. I am aware that as a token of appreciation for taking the time to write this review, I will be given a gift card.

When we recently replaced the carpet in our bedroom, National Floors Direct did an excellent job. Starting with our initial call and going through our installation with sales representative Robert, the entire process was easy and comfortable. There were many samples available, and it was enjoyable to go through them while relaxing in our own home. The carpet installers arrived on time, were courteous, and cleaned up after themselves. Definitely recommended them.

All the time I worked with NFD, their customer service was polite. NFD effortlessly accommodated my schedule. Both before and after my flooring were installed, customer service informed me. The installers did a great job, finishing my four rooms and staircase in a single day. With National Floors Direct, I had no complaints whatsoever. I'd heartily suggest using their services.

Even though I prefer hard floors in the majority of my home, I prefer carpeting in the bedrooms. I needed to replace ours, and NFD actually offered installation the very following day. You hear about such things, but when they actually happen, it makes you love someone much more. The crew was incredibly friendly and professional, and installation proceeded as planned.

Fantastic business! We called National Floors Direct in search of carpet installation for our staircase. The following day, they showed up, gave us all the information we required, provided samples for us to examine, and assisted us in making the best choice without being pushy. The carpet was installed and the work was finished two days later. The cost was extremely affordable. We are pleased with the results.

We had National Floors direct install vinyl floors and after 6 months (warranty is 3 months), a molding on our stairs came off (we don't use those stairs very often). Customer service was terrible, they said this is expected when glue is used (then why use glue) and the moldings aren't supposed to be stepped on, so can't step on the stairs, makes a lot of sense. Would never recommend using National Floors Direct, yes it's cheap but you get what you paid for.

National Floors Direct installed a carpet in my home and did a terrible job. The installers damaged/broke our floor vent covers. They installed the carpets poorly, with raised and uneven seams and a hole in the carpet near the wall. They also left dozens of floor tacks upright in high traffic areas that poked through the carpet and punctured my child's foot, drawing blood. Their customer service is non existent. They state they are not responsible for any of it and refuse to respond in writing after multiple respectful emails. I engaged the BBB process. The issues with the carpet were disappointing, but the dismissive and rude customer service was worse. Avoid at all costs.

The work that National Floors Direct did was excellent. The salesperson was quite competent. The installers were skilled and knowledgeable. They completed the installation of carpet in 2 rooms in little under 2 hours! They come highly recommended from me.

I enjoyed a great experience from beginning to end. The salesperson was pleasant and accommodating. He saved me money and got me the exact floor I desired. The installer was kind and knowledgeable. He made sure I was pleased with the outcome and cleaned up after himself. My new floor is fantastic!

Paid 12k for wood floors. Men came. Did a half azz job. Bad cuts. Dents. I had one room that needed carpet. Paid 500 deposit. Only owed 1k on day of installation. I had to reschedule once from covid. Two weeks later I am sitting with no electricity from the hurricane and a busted pipe and another sick person. They said too bad. Pay 250.00 to reschedule. This company has 100s of lawsuits. There is no managers to speak with. The woman did not let me speak. I had to raise my voice and hang up. Imagine them wanting to charge money on a house it's physically impossible to lay carpet? Vile people. Huge mistake and a waste of money

With National Floors Direct, the extraordinary experience of getting new carpets was simply enhanced. From start to finish they showed utmost professionalism and courtesy - even going as far as graciously moving my furniture during installation! Best of all? After their job was done, each piece looked just like it did before; with attention placed so precisely in order to give me back what I started with. It's no wonder this company is highly recommended- because after having seen them at work myself, there's now nothing but praise for a job exceptionally well done!

Who needs a middle man when you can by direct from an establishment like NFD? I suppose if you had money to burn that would be an option. Personally speaking we did not and the savings we enjoyed here were put to good use. My spouse is going to laugh at me for adding this but I have to say how beautiful the cut and loop pile we chose is.

We had our kitchen floor replaced through here and it looks great! I was a bit confused during selection because there was so many designs but they helped me out. The team worked hard and finished on time and now we cannot stop admiring their work. I will surely be using them when we are ready to work on our bathroom.

Get inspired by our DIY home projects! Our latest accomplishment was installing new kitchen tile flooring, which we ordered from National Floors online. With their speedy installation service, our dream kitchen was complete in just two days. Rest assured, we're thrilled with the result!

We are absolutely loving our new vinyl floors. Their customer service was friendly and really helped guide us through choosing new flooring and getting everything planned. The installers were professional and polite. Great business.

I contracted with National Floors Direct (NFD) to redo my entire 3-level townhouse save for three bathrooms. I paid a total of $25,000, which, had to be paid in full before they would start. The
Contract was signed (VA*******) on 6/19/23 and work began 7/12/23. When the installers removed the carpeting from the two sets of stairs, they found that they were already hardwood, and did not
Need to be covered by the engineered hardwood I had purchased. It would be covering a superior product with an inferior one. The NFD salesman said the cost of doing the two sets of stairs
Was $8,500, which is mostly tied up in labor, not supplies. On 7/19/ 23, NFD offered me a take it or leave it offer of $1,200. This is absurd considering expended hardly any money on the steps. I believe $8,000 is a more accurate estimate, which accounts for restocking fees and the work the installers did on the steps of removing the carpeting and removing the fasteners. It is now 8/12/23, and NFD still refuses to return my money even though they would not cost them to do so (except for interest they are accruing on my money perhaps). Please don't use this company.

NFD is a scam- buyer beware
I chose NFD as a direct result of the reviews online. If you live in the Maryland/DC region Please learn from my experience- Do not purchase floors from this company. What they don't tell you is you will be waiting for them from 7:30 am to 5:00 pm and if they don't show up by 5:00 pm you will be rescheduled. You cannot cancel your order, you cannot speak with management, you cannot vent or write your concerns with anyone in leadership. The customer service person (Kim) informed me " there is nothing you can do but wait". No floors installed, no communication and out of $4000. I regret choosing this company to install my floor.