National Floors Direct

I contracted with National Floors Direct (NFD) to redo my entire 3-level townhouse save for three bathrooms. I paid a total of $25,000, which, had to be paid in full before they would start. The
Contract was signed (VA*******) on 6/19/23 and work began 7/12/23. When the installers removed the carpeting from the two sets of stairs, they found that they were already hardwood, and did not
Need to be covered by the engineered hardwood I had purchased. It would be covering a superior product with an inferior one. The NFD salesman said the cost of doing the two sets of stairs
Was $8,500, which is mostly tied up in labor, not supplies. On 7/19/ 23, NFD offered me a take it or leave it offer of $1,200. This is absurd considering expended hardly any money on the steps. I believe $8,000 is a more accurate estimate, which accounts for restocking fees and the work the installers did on the steps of removing the carpeting and removing the fasteners. It is now 8/12/23, and NFD still refuses to return my money even though they would not cost them to do so (except for interest they are accruing on my money perhaps). Please don't use this company.

NFD is a scam- buyer beware
I chose NFD as a direct result of the reviews online. If you live in the Maryland/DC region Please learn from my experience- Do not purchase floors from this company. What they don't tell you is you will be waiting for them from 7:30 am to 5:00 pm and if they don't show up by 5:00 pm you will be rescheduled. You cannot cancel your order, you cannot speak with management, you cannot vent or write your concerns with anyone in leadership. The customer service person (Kim) informed me " there is nothing you can do but wait". No floors installed, no communication and out of $4000. I regret choosing this company to install my floor.

I didn't fully understand what we needed when we first started this remodeling project. I am grateful that we were put in touch with a design team and a flooring installer that truly understands this part of the process. We have learned so much. And everything looks amazing earlier than we expected. I know not every project to work this nicely, but I'm glad this one did.

Horrible experience! Customer service is terrible. Nobody showed up as promised to re-stretch carpet. Tried to contact them twice. First time Mike, from service, was extremely rude. When nobody showed up, I called again. They took my number but nobody called me. Awful! Do yourself a favor, find another company. I will NEVER recommend them to anybody. I am a realtor with a 13 years experience. This is so far the worst customer service I had to deal with.

This is the 2nd time we used NFD and enjoyed both experiences. From the sales process to the installation was great. The only reason I didn't give a 5 star review is because the seam is visible, but all in all the room and stairs are beautiful. We would use NFD again.

DO NOT SIGN THE AGREEMENT- 16 pages of mediation and ADR- One sided agreement - Showed up 6 hours late, no call and claim that you will pay for restocking if you cancel. Jackass who is a installation Manager rude and arrogant. Installing team in the middle and have no power. HAVE YOU EVER PAID IN ADVANCE FOR SERVICES? YOU WILL WITH NFD. Payment PRIOR TO WORK STARTING Not acceptable. Asked 6 times for my sales person to call me - never happened. When I called after 3 hours late they essentially told me it is an ALL DAY APPOINTMENT and to stick it … never again - one last thing on pricing … quoted at 10 dollars a sf which is 4 times the market price. I am a contractor was in time crunch and told them to get lost and they cut in by half. DO NOT use them installation was acceptable "all day appointment" who the eff do they think they are… too many options out there... paying for advertising with your money….

Hands down would recommend National Floors Direct to anyone looking for any type of flooring. If there is something you want and they don't have, I assure you with straight confidence that they will bend over to get it especially for you.

Transform your kitchen and bathrooms without breaking the bank! National Floor Direct offers the most affordable tile replacement services in your area. Experience top-notch craftsmanship and exceptional results that will leave you awestruck. Don't stop with just these areas- upgrade your entire home with National Floor Direct when you're ready. Trust us, you won't regret it!

National Floors Direct did a fantastic job when we recently replaced the carpet in our bedroom. The entire process was simple and comfortable, starting with our initial call and continuing through our installation with sales representative Robert. There were numerous samples available, and it was pleasant to browse in the comfort of our own home. Installers of the carpet were cordial and skilled, showing up on schedule, and cleaning up after themselves. Without a doubt recommended them.

National Floors Direct provides the highest level of professionalism. They exceeded all expectations, from promptness to attentiveness. They called ahead of time and arrived on time for my appointment, leaving a clean and perfect finish. Their installers even went above and beyond to assure my wife's contentment, demonstrating their dedication to client satisfaction. Best of all, their prices were unexpectedly low. I've already told all of my friends and family about National Floors Direct. I am proud to do so because of them.

A cousin suggested I contact this company when we started working out our flooring concerns. They met with us, offered some great ideas, and helped us find one that fit us and our budget. I am in love with the work too. Too many floors to select

It is with complete certainty that I say their team of installers is the best around. They worked with a great amount of speed and efficiency and the job was executed to perfection. Their skill at their craft was matched by their professionalism and friendliness. They work clean. They left zero mess for us to deal with and did not exit without confirming we were completely satisfied.

We got our kitchen floor redone through NFD and we are super happy! They had a wonderful contractor take care of the install and our new floor looks fantastic. The floors did not cost an arm neither was the installation stressful, and the customer service was fantastic as well. I will use them again when I will be working on our bathroom.

We hired National Floors Direct after a short consultation. They are some real professionals and their pricing was way better than using some of the more popular corporate companies. The floors came out great and the customer service was informative and communicative. Definitely gives these folks a look if you are in the market.

When we recently opened our first business National Floors Direct was the one and only company I reached out to help with our flooring. They also did our home so I knew the quality of work they provided. I will always come here whenever I need any sort of flooring services.

As much as I love hard floors in most of my house I like carpeting in the bedrooms. I needed to replace ours and NFD literally had next day installation available. I mean you hear of such things but when it happens it makes you love a good deal even more. Installation went as expected and the crew was really nice and professional.

Being involved with National Floors Direct was a wonderful experience. The customer support representative was quite professional. She scheduled a measurement the next day. The salesperson was also courteous. He had all of the samples and gave excellent suggestions. The installers were excellent. They did a good job and cleaned up after themselves.

I like coming here for my business. They have a great selection of flooring and the customer service is excellent. Their prices are lower here as well. This is a great place to find what you want and I can say that my clients are very happy.

So national floors direct promises to remove carpeting before reinstall - then sends an email text out saying to "have it fully prepped " for them or else they can leave and keep 1/3 of your total estimate for rescheduling. Very clever.
If you need to "change an order" they tell you they will "discuss when they are onsite" and then send people who cannot speak ANY English.

Nice people - but can't speak about a change at all.
So to avoid being charged for "not being prepped " I paid another worker/ and myself to remove and prep. It was contracted for them to remove the carpeting.
Refund for lack of work to prep at all? Absolutely none. They acknowledge they sent out an automatic email / text but " we still keep the money "

They also left the old carpet / pad for two rooms onsite.
The change order was not reduced in cost despite a reduction in carpet.
Terrible company - stay clear. 3250 dollars for two rooms 150 sq ft each.! Terrible service at high cost.

At the start of our remodeling project, I was unsure of what we needed. Thanks to the expertise of our design team and flooring installer, we have learned a great deal and achieved stunning results ahead of schedule. While not every project goes this smoothly, I am sincerely grateful for our success.