BUYER BEWARE! I called NFD based on a commercial of $788 installed, of course when Drew the sales rep came out, it was 3x the special since the room offered was incredibly small (OF COURSE). Normal pitch---Drew was very nice. We connected on a personal level, with him telling me he was a good Christian, past business man and basically doing this as a hobby. I BELIEVED him. He gave me his cell phone # in case I needed anything, but sadly that didn't work. I met with Drew on 3/31/23. Part of the pitch was if you find something cheaper, the floor is free. Once I found estimates cheaper than NFD, I texted Drew. He called me back and sadly, this had to be done BEFORE the contract is signed. What does that tell you? Wouldn't a reputable company honor that regardless? I let Drew know this and that being in the industry, this product should be $5-$6 a SF installed. He argued they use a better Shaw product, which is a good product, but exclusive to NFD, not the public. The other estimates were approx. $700 less expensive from locals, as well as Empire flooring. A big competitor of theirs. We scheduled the installation for 4/3/23. Drew mentioned that borders would be installed to match, a water test would be performed, etc. The installers arrived and were very nice. They did a nice job on the install itself. They NEVER performed a water test Drew mentioned. After a few hours, the job was near completion and I noticed they were installing a stark white border around the perimeter of my kitchen. I stopped them and asked what that was and would they be painting it. They said no, that's our job. I cannot tell you how terrible this looked on a dark brown barn wood floor. They advised me to call the office, which I did and spoke to Kevin who would not give me his last name or position. Kevin had the personality of the flea, but told me to refer to my 25 page contract (didn't tell me where to find it) on the border. I told him I don't care what the contract read, Drew and I discussed this person to person and NOT ONCE was a white border mentioned. Drew specifically knew my husband wanted to do the floor, but with his schedule, I wanted to leave NOTHING for him to do, so a white border was not part of the planned. I was given no option or solution! I asked the installers to remove the white border, which they did and left all jagged edges and gaps around my kitchen. I immediately called Drew since he seemed to be a gentleman of integrity and he told me he would call the office and get back to me. From April 3, to today, May 1, I have yet to hear back from Drew. Not a company of integrity I'm accustomed to doing business with. Again, this is my field, so sad. In addition, when the installers left, they drove over my side lawn and ruined a meticulously maintained lawn. I once again, sent Drew a photo of the lawn and asking what to do, and no surprise, no response at all. Something else very odd, that I have NEVER seen before. For a project now over $2,000, they asked for a $300 deposit upon signing. I was then told the balance would be do the day of. Okay, fine as well, but had to be money order, certified check or cash. When the installers arrived, they immediately asked for the cash. I said, okay, of course that's after completion. They said, no, they needed the money before they started or they can't stay. Who does that before they see the finished product? Me! What does that tell you about this company? Any company that stands behind their work would never have this practice, but now I know why. Do yourself a favor and use a local company or Empire. These advertisements are gimmicks. Now this is in the hands of my attorney to get my lawn repair reimbursed. Not worth it!

Consider these before hiring them:
• There are different departments, like sales, installations, and customer service. Each department works independently. In my case, they constantly contradicted each other. The common trend was that whatever they said was not true.
• First red flag for me was when the sales person tried to convince me to sign the contract right after he gave me an estimate. He claimed that the price would go up the moment he steps out of the door. I felt very uncomfortable with that arrangement. Is it not common sense to give a customer time to consider and make a wise decision?
• Second red flag was the absurd length of the contract, and the number of times that I had to sign. I should have known something was fishy when that many signatures were required.
• Third red flag was that they collected all the money upfront, down payment on the day that the contract is signed, and remaining balance before installer started working. They accept cash, bank checks, wire transfers. Once paid, there is no way to get the money back. They do not accept credit cards, so there is no way to dispute the charges.
• They did not do the installation themselves, like the sales person had promised; they subbed it to a "reputable" subcontractor. The sub did not seem reputable to me when he arrived, a guy and his girlfriend in in unmarked van. So, I asked them immediately to cancel my contract. They said that I could not do it, and threatened to send the balance to their collection department even if I did not go ahead with the installation.
• Their hard wood is actually engineered wood, not real hard wood. It is a very thin layer of hardwood on the outside, and plywood in the middle. To me, it is just fancy laminate. Overall, it's thin, prone to scratch and other damages, and cannot be sanded or fixed later.
• The installer told me that subfloor is not suitable, needs to be reinforced for the fancy laminate that was supposed to be installed on top. The sales person had checked the subfloor, and said it was OK. That voided the 3 months installation's and 10 years manufacturer's warranties that the sales person had promised. I could get the work done at a fraction of the cost if I had gone to a local flooring company and did the work without warranty.
• Installation was supposed to be completed in a day, but the Installer did not finish; said he will come back the next day. Also said that the sales person had done the measurements incorrectly, and he needed more material. He left my house in a mess. The new floor was for the family room only, but there were sawdust, garbage, and boxes of material all over my kitchen, living, and dining rooms. He had glue on his shoes, and had walked all over the floors and stairs. Could not find a place without glue marks in the entire house. For good safety measured, nails and staples were left everywhere. For bonus, they had scratched and damaged the floors too.
• He did not come back the next day, like he had promised, or the day after, which again he had promised. Customer service informed me that it will take more than 2 weeks to get more the extra material, the installer will not come back until then, and there is nothing I could do about it. Based on contract, they have 2 months to finish a job once they start. What a joke.
• National Floors Direct left my house unhabitable. I did not want my kids to get hurt, and moved my family to my parent's. I spent thousands of dollars to clean up and fix the damages caused by them before I was able to move back to my own house.
• I was fooled by the positive online reviews, which seem fabricated and fishy to me now. I ignored the red flags. In my entire life, I had never felt as screwed and helpless as this before.
• You know how they do business now; I only hope that you do not repeat my mistakes.

Let me start by saying, if I could give this company zero I would! They came to our home, installed floors in the kitchen and left gouge marks when putting the fridge back in place. They also damaged light fixtures, put gouges in dresser, molding, and tables. I definitely didn't expect them to toss around furniture like they couldn't care less about it. They came back a second time only after begging with them (Manager of installations said they couldn't see damage but fortunately 2 other customer service reps saw it plain as day) with new flooring to fix it and again gouged our floors. They had to return a third time and you would think at this point they would figure out how to move the fridge back in place without damaging floor, but no, unbelievable as it was they gouged the floor again! The installers were scratching their heads and saying it's because there are metal things under your fridge. Yes brain surgeons, of course there are metal things under the fridge, they are under all refrigerators, they are called anti-tippers. A good floor installer would know this and know how to deal with it, however the installers at NFD are not qualified to do the job they are tasked with. They damaged our floors 3 times, they put massive scratches and gouges in furniture and walls while they work, they don't show up when scheduled to come and no call no show is the way they conduct business. When all is said and done they tell you they will no longer fix the damage they caused to your floor because it's somehow your fault that your fridge has anti tippers on it, the management at NFD is unprofessional and non-existent. No one will help you, answer your questions or get back to you, NATIONAL FLOORS DIRECT is a business based on lies to get you to purchase their floors and then you are left paying for damaged goods. BUYER BEWARE! So I complained to the bank that paid them and NFD expressed several lies to cover up their ineptness. They said I was completely satisfied and scored them all excellent (which they obviously did themselves), they said that they watched me move the fridge each time and scratch the floors (which was a lie as there installers couldn't apologize enough for their mistakes and would try to fix right away as this would be a priority to them). The company manager obviously doesn't care about the consumer or the company's reputation. I eventually had someone call me and yell at me to sign their satisfaction survey (and had follow ups twice a day for several days) and when I refused, they voided my warranty and refused to come back. This company is based on scams and lies and they do not stand behind their work and are extremely unprofessional! Remember when something seems too good to be true it usually is! I wish we never called National Floors Direct! We lost money both paying for damaged goods and time out of work sitting around waiting for people who never showed up. We have never been treated this way in our entire lives. This was a sad and very frustrating experience when you trust a company to do a job and instead you deal with pure incompetence and then management tries to cover up their mistakes with lies. Stay away and don't let them in your home! Do your research

On April 26,2022, I saw National Floors Direct advertisement from a website. I called and asked for an estimate. The next day, a salesperson, Michael Panagakos came to our house. After the measurement of the attic, he gave me the estimated cost. Of course, it was way too high. I said, I am not going to do the floor with that price. He said, "Wait, wait, wait. Watch what I can do for you!" and he called "Regional Manager" three different times to bring down the price. I told him that my daughter is getting married, and they are moving in June. It was very important for me to get her room ready before their furniture and stuff get delivered on June 1st (her attic is about 850sq with a huge walking closet). Mike then told me about "rush installation". He promised and guaranteed that the installation of new flooring will take one day! Yes, only one day of installation! I was very excited and happy to hear of a one-day installation. Mike said, to proceed with "rush installation" due to my family circumstance, I need to waive my right to cancel the contract. I did that because he promised and guaranteed the installation date, which was set for 5/4/22. During our visit, Mike called his Regional Manager three times and the Manager verified and confirmed that the floor material that I wanted was in stock and ready. Not only Mike promised one day installation, his Regional Manager verified that the warehouse had the product already. So, I waived a 3-day cancellation for faster and quicker installation. So, I signed the contract based entirely on the fact that they were in stock, and the Regional Manager verified/confirmed & assured of the installation date on 5/4/2022. After I signed the waiver and "tap-sign" the electronic contract from his small tablet, Mike then asked for a deposit. I wanted to pay with my credit card. He said they do not accept credit cards. I could only pay with my personal check or bank check. He calculated my deposit amount. I wrote my personal check for $2,679.00. On May 2,2022, just two days before the installation date, I was contacted by National Floors Direct, Kim. She said that the flooring material that I wanted failed an inspection and the new installation date is June 7,2022. I told Kim that there is no way. My daughter is getting married, and I will have to get her room ready before that. I also told her that the only reason I signed the contract was because Mike promised installation by 5/4, not 6/7. Kim told me that I signed the contract, and they are bound by the contract. I tried to explain that she is moving in with her husband and their furniture. There is no way for me to hire movers to move her stuff to storage, and after the floor installation, I will have to hire movers again to move everything from storage to her room. Kim said there is nothing she can do. She emphasized that I signed the contract, and on that contract, the completion date was written as 7/3/22. I said, "What?" Mike was very nice salesperson, but he deceived me to sign the waiver and the contract without any thorough explanation. There was no print-out contract/agreement that I could read before I sign. He only brought a small tablet and he wanted me to "tap to sign" - literally he pointed me to tap here and tap there and that's exactly what I did as I was told. Mike never given me an opportunity to review the contract. I just did what he asked me to do. While I tapped the table screen, he said he will email me a copy for me to review. If Mike mentioned anything about possibility of getting delayed beyond 5/4 or 5/9, I would not have gone with this company because I just could not take any chances due to my daughter's wedding. Mike never mentioned anything about the completion date 7/3/2022. I told Kim that we can't do her room on 6/7 and certainly no way in 7/3. I requested her to refund our deposit. When I tried to dispute this, Kim said that National Floors Direct does not give refunds under any circumstances because I signed the waiver to cancel and the contract. I was manipulated by their deceptive marketing tactics, and they already cashed my deposit of $2,679.00 on 4/28/2022. National Floors Direct cashed my check real fast. I am so stressed out because now I am trapped! I repeatedly asked Kim that I cannot wait until 6/7 and that I was deceived by their sales rep. I asked her to return my money back. She firmly said, "No." Her company does not give refund. I was getting upset. I asked to speak with a manager, and she said she is the manager. So, I asked for "Regional Manager", Kim said the Regional Manager does not talk to customers, but only with them. I asked for the owner. Kim said that the owner does not talk to customers either. When I asked for refund because they did not keep their promises, the phone call ended without any solution. Next day, 5/4/22, Alexis called, and she and I spoke about an hour. She was even worse than Kim. She kept refer to the signed contract. She said that she is legally bound by the contract, and she cannot issue me a refund. I told her about her company's false advertisement, misrepresentations by Mike (the sales rep), and their scam business tactics. Also, enticing customers to sign the waiver by guaranteeing "rush installation" is another huge false advertisement. I told Alexis that Mike is her employee so either she needs to provide better training to her employees or train salespersons to tell customers the truth! Again, if Mike mentioned anything about possibility of getting delayed to June or July, I would never sign the waiver of 3-day cancellation and the contract. I told Alexis that all these prove their clear intention to hide the truth from customers and trap/force customers to install their products. Alexis raised her voice and interrupted me so many times to a point that I just want to cry. She yelled at me and said, "It is your responsibility to review the contract before you sign!" I paused little bit to breathe. I said, "Mike had a small tablet. He literally pointed lines and told me to tap. He never asked me if I want to review it." At this time, Alexis was screaming on the other line and did not let me finish. She said, "You signed the contract, and it is your responsibility to review, not the sales rep." They refused to return my deposit back. She threatened me that the installation date is now 6/7/22 and if I do not let them do the work then my deposit will be forfeited and I will have to pay 30% of restocking fee, contract cancelation fee, and other fees. She was extremely rude. The worst customer service I have ever experienced in my life! Alexis said that I will have to give the installers the remaining balance of $6,000 BEFORE they start the work. She was very rude and condescending. If I do not pay them first, they will not start. I said, "How can I trust you or them that they will produce a good work when they receive the payment first?" Usually, we pay the balance AFTER work is done." She yelled again, "That's it. I am done talking to you. We are not getting anywhere. I am going to send you a copy of your contract. You need to review it and make sure you understand. After you are done with reviewing your contract, you can call me." Then she hung up on me.
Kim and Alexis had really bad attitude, and they have caused so much stress. I am already going through so much stress because of my daughter's wedding plans, but National Floors Direct causes anxiety and nervous breakdown. On 5/5/22, another manager named Marylyn called and we spoke about 45minutes. I told her about how National Floors Direct lied about "rush installation" "guarantee" of great work, I asked her to give my money back. She said, "No". Her company does not give refunds. She then compared it to Amazon purchase. Customers pay Amazon in advance before they receive their orders. The National Floors Direct is like that and she tried to convince me that they did not do anything wrong. While I was disputing with her, she yelled and screamed so I had to tell her stop screaming and yelling at me. Terrible! She said, "Are you going to give your life away because it is on the contract? You don't ever never sign contract without reviewing it first. You failed to review it, so it is your fault. Your new installation date is 6/7." I told her we can't install the new floor on 6/7 and pleaded her to give my deposit back. She yelled even more and said, "If you don't want it, you can cancel the job!" I said, "No I am not canceling anything. All I am saying is because of my daughter's wedding and their move in date, I can't do the floor on 6/7. If you can get it done by the 3rd week of May, I am okay with it." She threatened me by saying, "I am recording our conversation, and if you don't want the job, you can cancel it. You are responsible for 30% of restocking fee, cancelation fee, contract fee, and of course, you are not getting your deposit back!" It is not right for them to call me just two days before the installation day to tell me something went wrong with materials and that the products failed an inspection. I told her it is not right for them to trap customers by deceiving them to give away their rights to cancel and force them to do business with them. Marylyn didn't care. When I told her I trusted everything that the sales rep, Mike and his Regional Manager said. She said, "I don't care what they said! You are the one signed the contract. No one pushed you to waive your rights away and no one forced you to sign the contract. It was your choice! It's your fault for not reading it!" She was horrible. Marylyn had no respect for customers! I asked to speak with the sales rep and the Regional Manager for verification. Marylyn said she called him few times already, but he did not pick up the phone. So, I asked for his number. She said if I have an issue, I should talk to her, not Mike. When I asked her to ask Mike to call me, she firmly said, "No!" What a horrible company with terrible customer service! I spoke with people named Kim, Alexis, and Marylyn. They were very rude and treated me, their customer, as a second-class citizen. Alexis and Marylyn would not stop talking and when I tried to talk, she interrupted me so many times. All three of them have threatened, intimidated, and bullied me that I am going through so much emotional distress, anxiety, nervous breakdown, and stress. Please help. There are so many victims like me. Please help so I could get my deposit back. All three of them called me from *******800. Their office is in NY. I asked for their physical address. Marylyn said they do not give out address to customers and they do not let me speak with the sales rep, Regional Manager, and other upper management people. Everything is so hidden with them. National Floors Direct took my deposit of $2,679.00 I demand a full refund!

We purchased a home and needed to do quite a few upgrades and renovations. Due to the amount of planned renovations we decided to try and be more cost effective with carpet needs in our 3 guest rooms and basement; so we chose to work with National Floors Direct. Worst decision we could have made! Below is the list of all issues we have so far encountered with National Floors Direct:

1. At our initial consultation meeting we were very specific that although we were choosing a very basic basement carpet, because it's the basement we wanted a thicker upgraded pad under the basement carpet. Needless to say, that did not happen. Walking on the installed basement carpet is just like walking on concrete. The pad recommended under false assertions of meeting our needs is completely lacking in anyway from what we asked for.

2. On day of installation we were told to be available and block out the entire day for installation (8 to 5). On that day we were told by the installers that they were given too much of the basement carpet and not enough of the guest rooms carpet; seems the sales rep had measured wrong. Therefore, they needed to reschedule to come back and complete installation on two of the bedrooms but they should be back on the following Monday. The next day after initial incomplete install someone called and shared that they actually couldn't come back on Monday because they had to order more of our carpet which would take 3 weeks to arrive. With no choice we scheduled another installation day (this time blocking out 8 am to 12) for 3 weeks later.

Fast forward 3 weeks; the day of installation came. Installers showed but said that they were given the wrong carpet and needed to come back a 3rd time to complete installation. After they left, someone called and said they would be back the next day and we needed to block the full day (8 to 5) and wait for them to come a 3rd time to finish.

3. In addition to the mentioned items already, in one bedroom, day after they installed carpet, a reddish rust discoloration in two parallel lines occurred on the carpet in the only completed bedroom. We called National Floors Direct about it and we're told since we didn't tell them day of installation it would be on us to bare the cost of replacement. Although they did offer that since we had a planned return visit from installers they would attempt to clean it for us.

The kicker is that on the 2nd day installers showed up 3 weeks later with the wrong carpet, installer shared it looked like the pad bleed through somehow- meaning THEY (installers) caused the stain and would let "them" know. However after installers left and we were called to schedule day 3 to try and finally get this completed they told us installers said they tried to get stain out but couldn't do it so now we were financially responsible. That was a TOTAL LIE! Since installers didn't have the correct carpet they spent no more the 5 mins at our home with 3 of the 5 minutes outside taking on the phone. We explained that to the lady on the phone whose response was "I'll let their manager know". Not surprised at all but no call came from the "manager"

So…here we sit on day three of trying to get this completed and 4 hours now waiting for the installers. We will NEVER AGAIN use National Floors Direct. Definitely BUYER BEWARE.

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Jeanine Santana
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BUYER BEWARE Don't purchase anything…
BUYER BEWARE Don't purchase anything from this company. They are a bunch of scam artist from there representatives to the managers running the place. They have close to 400 complaints at the Better business bureaus and class action lawsuits in place.
On November 7,2021 a representative from National Floors Direct, Armando Ortiz came to our home to provide us with a consultation for the purchase of new fully hardwood floors. We specifically informed Mr. Ortiz that we already have real and full hardwood floors and wanted new full hardwood floors installed. Mr. Ortiz guaranteed that's what the company will install. He asked for half the down payment by check and the other half would be financed once the job was completed. The company cashed the check quickly, then charged our finance card 6 days before the installation date. On Nov 22nd, the workers showed up with plywood/compressed wood. We immediately rejected the installation of this material, which did not comply with our agreement or the contract. We immediately contacted the company to inform them they did not provide their installers with the correct flooring. The company stated they complied with the contract. No where in the contract does it state the flooring would consist of plywood or compressed wood, nor did Ortiz ever mention or show us such material. The company representative continued to represent they did nothing wrong and refused to cure the defect, so we demanded a full refund of our money. To date, the company has stated they are not refunding any amount, and even charged us a restocking fee. Both Mr. Ortiz and the company have engaged in deceptive marketing practices, and high-pressure sales tactics by which they enticed us to purchase "rush installation" of new flooring, even going so far as to having us execute a waiver of our right to cancel the contract. Ortiz and the company secured a hefty down-payment for the "rush installation" "guaranteed" installation date, and manipulated us into signing an adhesion contract on a small electronic tablet, directing us to copy, by hand, the text of a pre-drafted document waiving a 3 day cancellation in exchange for quicker installation. This is outrageous! We want a full refund

National Floors Direct Stole My Money!
National floors came to my house to provide an estimate for vinyl tile floors because there was a flood in my basement. I was given a quote, which I realize now was very high, but I decided to go with it because I was assured by the salesman, Michael, that I had 3 days to cancel if I should change my mind. I gave him a check for a $1,500 down payment. Soon after, another floor company told me no one should touch the floors because I have asbestos tiles and it would be a danger to my family and the workers. Why didn't National Floors mention that asbestos tiles must be removed before work can be done on my floors? Well, because they just wanted the MONEY and could care less about my family and their workers. BTW, Consumer Affairs later told me that, "National Floors does not use LICENSED professionals." They outsource all their work to whoever they deem can get it done quickly. I had to mail a written cancelation letter to National Floors. The salesman told me all I had to do was call to cancel but that was a LIE.
However, I mailed the cancellation letter after 2 days, well within my 3 day cancellation period. I called National Floors for an update on my refund. First thing I noticed is I could her Natl Floor Reps in the background telling customers they could not get a refund. I figured they must be outside the 3 day cancellation period. At first, the National Floors Rep said I mailed my cancellation letter too late. I told her I have a return receipt that shows the date it was mailed and it was definitely on time. Long story short, they kept telling me to call back and putting me on hold for hours at a time. After 30 days I called the National Floors rep again and said by NY state law you have to give me my refund because it's been more than a month since I sent a cancellation letter. The Rep says Management has declined to give you back your $1,500 down payment. National Floors never did any work in my house! Not a single tile was laid. Yet, they felt entitled to steal my hard earned cash. These people are CROOKS. Nothing they say is true! They do not give REFUNDS under any circumstances and what they did is CRIMINAL! I am starting legal proceedings that I do not really have time for but this is ROBBERY, plain and simple! Use anyone but National floors if you don't want to get robbed.